Dialogflow is an NLU module that processes natural user input, maps it to known intents, and responds with appropriate replies. By integrating Dialogflow with your RBM agent, you can begin a conversation with a single RBM API call, then let your Dialogflow agent manage understanding and responding to the user. Dialogflow handles rich responses and webhook calls into your infrastructure to make the conversation as personal and dynamic as you want to design it.
You can integrate with Dialogflow CX and the latest Google AI technology through our integration module, which is freely available to use and extend.