It is common for reservation systems to allow users to input a special
request when making a reservation. Users can leave a note for the reservation
such as if the occasion is a special event, or if there are any restrictions
that the merchant needs to know about. The Actions Center can support this
functionality by enabling the special request box feature. This feature is a
partner wide setting and can not be set per merchant.
Here are few common use-cases:
To inform that the occasion is special event
If the user has any dietary restrictions that the restaurant needs to
know about
Add more specific details to a generic service provided by the
partner.
Figure 1: special request box in dining check-out flow
Below are the steps to enable this feature:
Enable the special request box as a feature in
Partner Portal in Sandbox, by clicking on "Enable special request box" and then saving changes.
Our server will start filling additional_request field in
CreateBookingRequest in Sandbox.
In Sandbox, test to ensure the special requests (additional_request) are properly handled.
When tested and ready, reach out to your Google contact to enable the feature in Production
[null,null,["Last updated 2025-01-30 UTC."],[[["The special request box feature allows users to input notes or requests when making reservations for dining, beauty, or fitness services."],["This feature is enabled at the partner level and involves updating settings in the Partner Portal and handling the `additional_request` field in the CreateBookingRequest."],["Partners should test the feature in Sandbox before requesting production enablement through their Google contact."]]],[]]
