同步预订是指实时确认或拒绝的预订。
异步预订是指商家稍后确认或拒绝的预订。
可以在可用性级别将预订指定为同步或异步预订。这也意味着,对于给定的商家和服务,可能同时存在同步和异步可用性空档。
要确定合适的实现方式,请先确定您的商品目录属于哪个类别:
异步预订使用条件
- 不支持在 Actions Center 上修改异步预订。
- 商家应能够通过合作伙伴的在线系统(例如餐馆的主机面板)接受或拒绝预订。不允许代表用户致电商家来确定商家是接受还是拒绝预订。
- 不支持商家建议的新预订时间。必须在原始状态下接受或拒绝预订请求。
仅启用同步预订
标准实现默认为同步预订。如需了解详情,请参阅“预留的端到端集成文档”。
启用异步预订
如果部分或全部商家使用异步预订流程,则需要进行以下更改:
-
确认模式:所有可用性空档的表示法现在都包含
confirmation_mode
字段,用于说明如何确认该可用性空档的预订。请针对以下各项指定每个可用性空档的confirmation_mode
:- 在可用性 Feed 中,
confirmation_mode
在可用性级别指定 - 在 Booking Server API 方法中,在空档级别指定
confirmation_mode
- 在 Real-Time Updates API 方法中,在可用性级别指定
confirmation_mode
- 在可用性 Feed 中,
- 预订状态:预订的所有表示法都包含一个表示预订状态的
status
字段。引入了三个新的异步状态值:PENDING_CONFIRMATION
、DECLINED_BY_MERCHANT
和FAILED
。在处理异步预订的创建、拒绝和失败时,请使用这些新的状态值。 - 预订更新:对预订状态的所有异步更新都应通过 Booking Notification API 的 bookings.patch 方法进行报告。
下图显示了如何在典型的异步预订互动中使用确认模式和预订状态。
- 可用性 Feed 已更新,以便指定每个可用性空档的确认模式。请务必在 Feed 中提供此信息,以便我们能够在流程中尽早向用户说明预订的异步性质。
- 调用
BatchAvailabilityLookup
或CheckAvailability
时,我们会传递确认模式,并且理想情况下会返回相同的确认模式。这样可确保系统向用户显示恰当的广告内容。 - 调用
CreateBooking
时,我们会传递确认模式以指示预期的确认模式。提交异步预订请求后,系统将返回状态为PENDING_MERCHANT_CONFIRMATION
的预订。 - 当商家接受或拒绝预订请求时,系统会通过实时更新 Booking Notification API 的 bookings.patch 方法更新预订状态。如果您想自动拒绝未及时回复的预订,请通过同一实时更新方法执行此操作。
可用性 Feed
在可用性 Feed 中,指定每个空档是同步还是异步。为此,请设置新的 confirmation_mode
字段。
// Mode by which bookings for an availability slot are confirmed. enum ConfirmationMode { // The confirmation mode was not specified. // Synchronous confirmation will be assumed. CONFIRMATION_MODE_UNSPECIFIED = 0; // Bookings for this availability will be confirmed synchronously. CONFIRMATION_MODE_SYNCHRONOUS = 1; // Bookings for this availability will be confirmed asynchronously. CONFIRMATION_MODE_ASYNCHRONOUS = 2; }
虽然如果未指定任何模式,系统会假定确认模式为同步模式,但强烈建议您明确指定模式,因为这样可以避免因意外遗漏造成的混淆。
异步
{ "availability": [ { "merchant_id": "10001", "service_id": "1000", "spots_open": 3, "spots_total": 3, "duration_sec": 3600, "start_sec": 1535806800, "resources": { "party_size": 4 }, "confirmation_mode": "CONFIRMATION_MODE_ASYNCHRONOUS" } ] }
同步
{ "availability": [ { "merchant_id": "10001", "service_id": "1000", "spots_open": 3, "spots_total": 3, "duration_sec": 3600, "start_sec": 1535806800, "resources": { "party_size": 4 }, "confirmation_mode": "CONFIRMATION_MODE_SYNCHRONOUS" } ] }
异步和同步
{ "availability": [ { "merchant_id": "10001", "service_id": "1000", "spots_open": 3, "spots_total": 3, "duration_sec": 3600, "start_sec": 1535806800, "resources": { "party_size": 4 }, "confirmation_mode": "CONFIRMATION_MODE_SYNCHRONOUS" }, { "merchant_id": "10002", "service_id": "1000", "spots_open": 4, "spots_total": 4, "duration_sec": 3600, "start_sec": 1535806800, "resources": { "party_size": 2 }, "confirmation_mode": "CONFIRMATION_MODE_ASYNCHRONOUS" } ] }
预订服务器
BatchAvailabilityLookup 或 CheckAvailability
在 BatchAvailabilityLookupResponse
(BAL) 或 CheckAvailabilityResponse
(CA) 中,返回可用性 Feed 中指定的相同 confirmation_mode
,并通过 BatchAvailabilityLookupRequest
或 CheckAvailabilityRequest
传递。
BAL-Async
{ "slot_time_availability": [ { "slot_time": { "duration_sec": "3600", "resource_ids": { "party_size": 3 }, "service_id": "1000", "start_sec": "1546458300", "confirmation_mode": "CONFIRMATION_MODE_ASYNCHRONOUS" }, "available": true } ] }
BAL-Sync
{ "slot_time_availability": [ { "slot_time": { "duration_sec": "3600", "resource_ids": { "party_size": 3 }, "service_id": "1000", "start_sec": "1546458300", "confirmation_mode": "CONFIRMATION_MODE_SYNCHRONOUS" }, "available": true } ] }
CA-Async
{ "slot": { "duration_sec": "3600", "merchant_id": "317652", "resources": { "party_size": 3 }, "service_id": "1000", "start_sec": "1546458300", "confirmation_mode": "CONFIRMATION_MODE_ASYNCHRONOUS" }, "count_available": 1, "duration_requirement": "DO_NOT_SHOW_DURATION" }
CA-Sync
{ "slot": { "duration_sec": "3600", "merchant_id": "317652", "resources": { "party_size": 3 }, "service_id": "1000", "start_sec": "1546458300", "confirmation_mode": "CONFIRMATION_MODE_SYNCHRONOUS" }, "count_available": 1, "duration_requirement": "DO_NOT_SHOW_DURATION" }
CreateBooking
请务必使用以下选项返回正确的预订状态:
// Status of a booking. // // Updating booking status does not change the status of the associated payment. // Prepayment status updates should be done using the PrepaymentStatus enum. enum BookingStatus { // Not specified. BOOKING_STATUS_UNSPECIFIED = 0; // Booking has been confirmed CONFIRMED = 1; // Booking is awaiting confirmation by the merchant before it can transition // into CONFIRMED status. Only applicable to non-payments Dining or // Beauty verticals. PENDING_MERCHANT_CONFIRMATION = 2; // Booking has been canceled on behalf of the user. // The merchant can still trigger a manual refund. CANCELED = 3; // User did not show for the appointment NO_SHOW = 4; // User did not show for the appointment in violation of the cancellation // policy. NO_SHOW_PENALIZED = 5; // Booking could not be completed by the async backend due to a failure. FAILED = 6; // Booking was asynchronously declined by the merchant. Only applicable to // non-payments Dining or Beauty verticals. DECLINED_BY_MERCHANT = 7; }
在 CreateBookingResponse
中,为 CreateBookingRequest 中提供的预订汇总空档返回当前的 confirmation_mode
。此外,如果预订是异步的,请将 status
设置为 PENDING_MERCHANT_CONFIRMATION
。请确保 confirmation_mode
符合用户需求以及“通过 Google 预订”的预期,以免让用户感到困惑。
异步
{ "booking": { "slot": { "duration_sec": "3600", "merchant_id": "100001", "resources": { "party_size": 2 }, "service_id": "1000", "start_sec": "1546647234", "confirmation_mode": "CONFIRMATION_MODE_ASYNCHRONOUS" }, "user_information": { "email": "johnsmith@gmail.com", "family_name": "John", "given_name": "Smith", "telephone": "+1 800-123-4567", "user_id": "2017492857928759285" }, "payment_information": { "prepayment_status": "PREPAYMENT_NOT_PROVIDED" }, "status": "PENDING_MERCHANT_CONFIRMATION" } }
同步
{ "booking": { "slot": { "duration_sec": "3600", "merchant_id": "100001", "resources": { "party_size": 2 }, "service_id": "1000", "start_sec": "1546647234", "confirmation_mode": "CONFIRMATION_MODE_SYNCHRONOUS" }, "user_information": { "email": "johnsmith@gmail.com", "family_name": "John", "given_name": "Smith", "telephone": "+1 800-123-4567", "user_id": "2017492857928759285" }, "payment_information": { "prepayment_status": "PREPAYMENT_NOT_PROVIDED" }, "status": "CONFIRMED" } }
UpdateBooking
在异步预订的初始版本中,不支持用户修改现有预订。用户应取消预订并创建新的预订。
实时更新
对于可用性的实时更新,应指定 confirmation_mode
。这适用于以下方法:
Inventory RTU(ReplaceServiceAvailability 或 BatchReplaceServiceAvailability)
使用 availability.replace
(批处理)方法或 services.availability.replace
方法,在 Availability
中将 confirmation_mode
设置为 CONFIRMATION_MODE_ASYNCHRONOUS
异步
{ "extendedServiceAvailability": [ { "merchantId": "1001", "serviceId": "12310", "startTimeRestrict": "2014-10-02T15:01:23.045123456Z", "endTimeRestrict": "2014-10-02T19:01:23.045123456Z", "availability": [ { "startTime": "2014-10-02T15:30:00.00Z", "duration": "3600s", "spotsOpen": "0", "spotsTotal": "2", "availabilityTag": "1000001", "confirmation_mode": "CONFIRMATION_MODE_ASYNCHRONOUS" } ] } ] }
同步
{ "extendedServiceAvailability": [ { "merchantId": "1001", "serviceId": "12310", "startTimeRestrict": "2014-10-02T15:01:23.045123456Z", "endTimeRestrict": "2014-10-02T19:01:23.045123456Z", "availability": [ { "startTime": "2014-10-02T15:30:00.00Z", "duration": "3600s", "spotsOpen": "0", "spotsTotal": "2", "availabilityTag": "1000001", "confirmation_mode": "CONFIRMATION_MODE_SYNCHRONOUS" } ] } ] }
异步和同步
{ "extendedServiceAvailability": [ { "merchantId": "1001", "serviceId": "12310", "startTimeRestrict": "2014-10-02T15:01:23.045123456Z", "endTimeRestrict": "2014-10-02T19:01:23.045123456Z", "availability": [ { "startTime": "2014-10-02T15:30:00.00Z", "duration": "3600s", "spotsOpen": "0", "spotsTotal": "2", "availabilityTag": "1000001", "confirmation_mode": "CONFIRMATION_MODE_ASYNCHRONOUS" }, { "startTime": "2014-10-03T11:00:00.00Z", "duration": "5400s", "spotsOpen": "1", "spotsTotal": "1", "availabilityTag": "1000002", "confirmation_mode": "CONFIRMATION_MODE_SYNCHRONOUS" } ] } ] }
Booking Notification API
预订状态的异步更新应通过 Booking Notification API bookings.patch 方法进行。
更新状态时,请务必在 updateMask
中添加 status
字段名称。
状态 | 说明 |
---|---|
CONFIRMED | 商家已确认预订 |
FAILED | 合作伙伴无法与商家确认或拒绝预订 |
DECLINED_BY_MERCHANT | 商家已拒绝预订 |
Request: PATCH https://mapsbooking.googleapis.com/v1alpha/notification/partners/<PARTNER_ID>/bookings/<BOOKING_ID>?updateMask=status Body: {"name":"partners/<PARTNER_ID>/bookings/<BOOKING_ID>", "status":"DECLINED_BY_MERCHANT"}
如果预订失败,请将预订状态设置为 FAILED
并指定 booking_failure。如果状态设置为任何其他值,系统会忽略 booking_failure
。
Request: PATCH https://mapsbooking.googleapis.com/v1alpha/notification/partners/<PARTNER_ID>/bookings/<BOOKING_ID>?updateMask=status&booking_failure.cause="SLOT_UNAVAILABLE" Body: {"name":"partners/<PARTNER_ID>/bookings/<BOOKING_ID>", "status":"FAILED"}
电子邮件通知
对于异步预订,系统可能会向用户发送五种与预订状态相关的电子邮件。
:PENDING_MERCHANT_CONFIRMATION
CONFIRMED
DECLINED_BY_MERCHANT
FAILED
CANCELED