Availability feed

Definitions

Note:

• Upload a complete availability inventory feed every day. Mark this feed as PROCESS_AS_COMPLETE, and ensure that there are no restrict fields set.

Warning: Please only use spots_open/spots_total for the Reservations End-to-End integration.

Note: The Availability feed spec is defined in protobuffer format below, however we recommend uploading the feeds in JSON format. You can reference our JSON sample feeds for more information.

AvailabilityFeed Definition

message AvailabilityFeed {
  FeedMetadata metadata = 1;
  repeated ServiceAvailability service_availability = 2;
}

ServiceAvailability Definition

message ServiceAvailability {
  // If provided, we will consider the Availability entities provided to be a
  // complete snapshot from [start_timestamp_restrict, end_timestamp_restrict).
  // That is, all existing availability will be deleted if the following
  // condition holds true:
  //
  //    start_timestamp_restrict <= Availability.start_sec &&
  //    Availability.start_sec < end_timestamp_restrict
  //
  // If a duration message is set, the condition is further restricted:
  //   Availability.duration == duration_restrict_sec
  //
  // If a resource_restrict message is set, the condition is further restricted:
  //
  //    Availability.resource.staff_id == resource_restrict.staff_id &&
  //    Availability.resource.room_id == resource_restrict.room_id
  //
  // These fields are typically used to provide a complete update of
  // availability in a given time range.
  //
  // Setting start_timestamp_restrict while leaving end_timestamp_restrict unset
  // is interpreted to mean all time beginning at start_timestamp_restrict.
  //
  // Setting end_timestamp_restrict while leaving start_timestamp_restrict unset
  // is interpreted to mean all time up to the end_timestamp_restrict.
  //
  // In Unix time format (seconds since the epoch) from UTC. (both optional)
  int64 start_timestamp_restrict = 1;
  int64 end_timestamp_restrict = 2;

  // If provided, the timestamp restricts will be applied only to the given
  // merchant or service.
  //
  // These fields are typically used to provide complete snapshot of
  // availability in a given range (defined above) for a specific merchant or
  // service.
  //
  // Leaving these fields unset, or setting these to the empty string or null,
  // is interpreted to mean that no restrict is intended. (both optional)
  string merchant_id_restrict = 3;
  string service_id_restrict = 4;

  // Setting duration further restricts the scope of the update to just the
  // availability with matching duration.
  //
  // In seconds. (optional)
  int64 duration_restrict_sec = 7;

  // Setting resources_restrict further restricts the scope of the update to
  // just this set of resources. All id fields of the resources must match
  // exactly. (optional)
  Resources resources_restrict = 6;

  // All Availability Slots included in this Service Availability (required)
  repeated Availability availability = 5;
}

Availability Definition

// An availability of the merchant's service, indicating time and number
// of spots.
// The availability feed should be a list of this message.
// Please note that it's up to the partner to call out all the possible
// availabilities.
// If a massage therapist is available 9am-12pm, and they provide
// one-hour massage sessions, the aggregator should provide the feed as
//   availability {start_sec: 9am, duration: 60 minutes, ...}
//   availability {start_sec: 10am, duration: 60 minutes, ...}
//   availability {start_sec: 11am, duration: 60 minutes, ...}
// instead of
//   availability {start_sec: 9am, duration: 180 minutes, ...}
//
message Availability {
  // An opaque string from an aggregator to identify a merchant. (required)
  string merchant_id = 1;
  // An opaque string from aggregator to identify a service of the
  // merchant. (required)
  string service_id = 2;
  // Start time of this availability, using epoch time in seconds in UTC.
  //(required)
  int64 start_sec = 3;
  // Duration of the service in seconds, e.g. 30 minutes for a chair massage.
  // (required)
  int64 duration_sec = 4;
  // Number of total spots and open spots of this availability.
  // E.g. a Yoga class of 10 spots with 3 booked.
  //   availability {spots_total: 10, spots_open: 7 ...}
  // E.g. a chair massage session which was already booked.
  //   availability {spots_total: 1, spots_open: 0 ...}
  //
  // Note: If sending requests using the availability compression format defined
  //       below, these two fields will be inferred. A Recurrence
  //       implies spots_total=1 and spots_open=1. A ScheduleException implies
  //       spots_total=1 and spots_open=0.
  // (both required if recurrence not set)
  int64 spots_total = 5;
  int64 spots_open = 6;
  // An optional opaque string to identify this availability slot. If set, it
  // will be included in the requests that book/update/cancel appointments.
  // (optional)
  string availability_tag = 7;

  // Optional resources used to disambiguate this availability slot from
  // others when different staff, room, or party_size values are part
  // of the service.
  //
  // E.g. the same Yoga class with two 2 instructors.
  //  availability { resources { staff_id: "1" staff_name: "Amy" }
  //                 spots_total: 10 spots_open: 7 }
  //  availability { resources { staff_id: "2" staff_name: "John" }
  //                 spots_total: 5 spots_open: 2 }
  // (optional)
  Resources resources = 8;

  // A list of IDs referencing the payment options which can be used to pay
  // for this slot. The actual payment options are defined at the Merchant
  // level, and can also be shared among multiple Merchants.
  //
  // This field overrides any payment_option_ids specified in the service
  // message. Similarly payment_option_ids specified here do NOT have to be
  // present in the service message, though must be defined at the
  // Merchant level.
  // Our current implementation limits the number of entries in this array to
  // one element. Multiple payment_option_id are still allowed at the Service
  // level, but an override at the availability slot level, is limited to a
  // single payment_option_id. (optional)
  repeated string payment_option_id = 9;

  // Recurrence messages are optional, but allow for a more compact
  // representation of consistently repeating availability slots. They typically
  // represent a day's working schedule.
  // ScheduleException messages are then used to represent booked/unavailable
  // time ranges within the work day.
  //
  // Requirements:
  //   1. The expansion of availability slots or recurrences must NOT create
  //      identical slots. If the ids, start_sec, duration_sec, and resources
  //      match, slots are considered identical.
  //   2. Do NOT mix the standard availability format and recurrence within the
  //      slots of a single service. Recurrence benefits merchants/services that
  //      offer appointments. The standard format is geared towards
  //      merchants/services with regularly scheduled classes.
  message Recurrence {
    // The inclusive maximum UTC timestamp the availability repeats until.
    // (required)
    int64 repeat_until_sec = 1;
    // Defines the time between successive availability slots.
    //
    // Example: An availability with a duration of 20 min, a repeat_every_sec of
    // 30 min, a start_sec of 9:00am, and a repeat_until_sec of 11:00am will
    // yield slots at 9-9:20am, 9:30-9:50am, 10-10:20am, 10:30-10:50am,
    // 11-11:20am. (required)
    int32 repeat_every_sec = 2;
  }
  // The recurrence information for the availability, representing more than one
  // start time. A recurrence should contain appointments for one working day.
  // (optional)
  Recurrence recurrence = 10;

  // ScheduleException messages represent booked/unavailable time ranges within
  // the workday, which are exceptions to the recurrence described above. As
  // time slots are booked, the list of exceptions should be updated to reflect
  // the newly unavailable time ranges. The recurrence itself shouldn't be
  // modified.
  message ScheduleException {
    // The time range of the exception. Any slots described by the recurrence
    // which overlap this closed-open time range will be considered unavailable.
    //
    // Example: If the recurrence specifies a duration of 20 min, a
    // repeat_every_sec of 30 min, a start_time of 9:00am, and a
    // repeat_until_sec of 11:00am, then a ScheduleException with a time_range
    // of 9:45am-11:00am would make unavailable the slots at 9:30-9:50am,
    // 10-10:20am, and 10:30-10:50am.
    //
    // Note that because the time range is closed-open, the slot beginning at
    // 11am slot would not be impacted.
    TimeRange time_range = 1;
  }
  // Times when this service cannot be scheduled. To limit the number of
  // schedule_exception messages, consider joining adjacent exceptions.
  // (optional)
  repeated ScheduleException schedule_exception = 11;

  // Defines how a deposit may be charged to the user. Overrides the service
  // deposit if one was specified. Setting this to an empty Deposit message
  // removes any service-level deposit. (optional)
  Deposit deposit = 12;

  // Defines a no show fee that may be charged to the user. Overrides the
  // service no show fee if one was specified. Setting this to an empty
  // NoShowFee message removes any service-level no show fee. (optional)
  NoShowFee no_show_fee = 13;

  // Optional prepayment information for this availability. Prepayment is only
  // available through the Payment Redirect Add-on
  Prepayment prepayment = 20;

  // Indicates whether the user must provide a credit card in order to book this
  // availability slot.
  // If the value is not set, it is inherited from the service level if it's set
  // there. (optional)
  RequireCreditCard require_credit_card = 14;


  // Availability level scheduling rules.
  message SchedulingRuleOverrides {
    // The last time (in seconds) that this slot is able to be booked. This
    // timestamp must be before the start_sec of the slot to be respected
    // (if users should be able to book after the start time, use service level
    // SchedulingRules.min_booking_buffer_before_end_time). If present, will
    // override anything specified in the min_booking_buffer of the
    // corresponding Service's SchedulingRules.
    int64 last_bookable_sec = 1;

    // The first time (in seconds) that this slot is able to be booked.
    int64 first_bookable_sec = 2;

    // If set, the last time (in seconds since the Unix epoch) that this
    // specific appointment slot can be cancelled through Reserve with Google.
    // This field will override any service-level cancellation rules. (optional)
    int64 last_online_cancellable_sec = 3;
  }

  // Availability scheduling rules. If fields are populated, they will override
  // any corresponding scheduling rules on the service-level SchedulingRules.
  SchedulingRuleOverrides scheduling_rule_overrides = 16;

  // This enum indicates what requirements exist for the user to
  // acknowledge or view the requested slots duration/end time.
  enum DurationRequirement {
    // The handling of the end time is not specified. This is the default.
    DURATION_REQUIREMENT_UNSPECIFIED = 0;

    // The end time is not shown to the user.
    DO_NOT_SHOW_DURATION = 1;

    // The end time has to be shown to the user before an appointment can be
    // made.
    MUST_SHOW_DURATION = 2;
  }

  // The requirement to show the slots duration and/or endtime.
  // This field will be ignored if the slot is unavailable. Not used in the
  // Things-To-Do vertical. (optional)
  DurationRequirement duration_requirement = 18;

  // The confirmation modes used when booking availabilities.
  enum ConfirmationMode {
    // The confirmation mode was not specified.
    // Synchronous confirmation will be assumed.
    CONFIRMATION_MODE_UNSPECIFIED = 0;
    // Bookings for this availability will be confirmed synchronously.
    CONFIRMATION_MODE_SYNCHRONOUS = 1;
    // Bookings for this availability will be confirmed asynchronously.
    CONFIRMATION_MODE_ASYNCHRONOUS = 2;
  }
  // The confirmation mode that will be used when booking this availability.
  // Attempts to create bookings for availabilities with a confirmation mode
  // of CONFIRMATION_MODE_SYNCHRONOUS must be immediatlely confirmed or denied.
  // Attempts to create bookings for availabilities with confirmation mode
  // of CONFIRMATION_MODE_ASYNCHRONOUS must be either immediately denied
  // or created with status PENDING. Populating confirmation_mode is strongly
  // recommended, but not strictly required. (optional)
  ConfirmationMode confirmation_mode = 17;

  // The reason why a slot requires a linkout. Currently only used for Dining
  // Reservations Payment Redirect Partners.
  enum LinkoutRequiredReason {
    // Default value: Do not use, equates to unknown.
    LINKOUT_REQUIRED_REASON_UNSPECIFIED = 0;
    // Slot requires payment in the partner platform to be booked.
    PAYMENT_REQUIRED = 1;
  }

  // The reason a linkout is required for this slot. If set, the Merchant
  // resource for this slot must have a valid LinkoutTemplate.
  LinkoutRequiredReason linkout_required_reason = 19;
}

Resources Definition

// A resource is used to disambiguate availability slots from one another when
// different staff, room or party_size values are part of the service.
// Multiple slots for the same service and time interval can co-exist when they
// have different resources.
message Resources {
  // One of staff_id, room_id, or party_size must be set.

  // Optional ID for a staff member providing the service. This field identifies
  // the staff member across all merchants, services, and availability records.
  // It also needs to be stable over time to allow correlation with past
  // bookings. (optional but required if staff_name is present)
  string staff_id = 1;

  // Optional name of a staff member providing the service. This field will be
  // displayed to users making a booking, and should be human-readable, as
  // opposed to an opaque identifier. (optional but required if staff_id is
  // present)
  string staff_name = 2;

  // An optional ID for the room the service is located in. This field
  // identifies the room across all merchants, services, and availability
  // records. It also needs to be stable over time to allow correlation with
  // past bookings. (optional but required if room_name is present)
  string room_id = 3;

  // An optional name for the room the service is located in or experience of
  // of the service. This field will be displayed to users making a booking,
  // and should be human readable, as opposed to an opaque identifier.
  // A room name should only be used for seating areas or prepaid experiences.
  // Examples of room names include "Bar", "Patio", "Dining Room". Examples of
  // dining experiences using room names include "Five-Course Tasting Menu",
  // "Chef Omakase". It is strongly recommended that the default seating area
  // does not have a room associated with it.
  string room_name = 4;

  // Applicable only for Dining: The party size that can be accommodated
  // during this time slot. A restaurant can be associated with multiple Slots
  // for the same time, each specifying a different party_size, if for instance
  // 2, 3, or 4 people can be seated with a reservation. (optional)
  int32 party_size = 5;

  // Localized room description with a limit of 500 characters. If set,
  // a default value must be provided, it is preferred to use the common
  // languages for the merchant's locale.
  Text room_description = 7;
}

TimeRange Definition

// A closed-open time range, i.e. [begin_sec, end_sec)
message TimeRange {
  // Seconds of UTC time since Unix epoch (required)
  int64 begin_sec = 1;

  // Seconds of UTC time since Unix epoch (required)
  int64 end_sec = 2;
}

Price Definition

// The price of a service or a fee.
message Price {
  // The price in micro-units of the currency.
  // For example: 1.95 USD is 1950000 in micro-units.
  // If your price contains fractions of the smallest currency unit, then it
  // will be rounded using nearest even rounding (e.g. 2.5 cents rounded
  // to 2 cents, 3.5 cents rounded to 4 cents, 0.5 cents rounded to 0 cents,
  // 2.51 cents rounded to 3 cents). (required)
  int64 price_micros = 1;

  // The currency of the price that is defined in ISO 4217. (required)
  string currency_code = 2;

  // An optional and opaque string that identifies the pricing option that is
  // associated with the extended price. (optional)
  string pricing_option_tag = 3;
}

PriceRange Definition

// Wrapper for a range of monetary amount treated as unbounded unless both
// values are set. At least one of min_amount and max_amount is required.
message PriceRange {
  // Minimum amount.
  Price min_price = 1;

  // Maximum amount. Should always be > min_price.
  Price max_price = 2;
}

PriceInfo Definition

// Container for price details.
message PriceInfo {
  oneof price_options {
    Price price = 1;

    // The upper and/or lower bound
    PriceRange price_range = 2
        ;
  }

  // Defines how price or price range is applied (per person or fixed)
  PriceType price_type = 3;
}

Linkout Required Reason Definition

  // The reason why a slot requires a linkout. Currently only used for Dining
  // Reservations Payment Redirect Partners.
  enum LinkoutRequiredReason {
    // Default value: Do not use, equates to unknown.
    LINKOUT_REQUIRED_REASON_UNSPECIFIED = 0;
    // Slot requires payment in the partner platform to be booked.
    PAYMENT_REQUIRED = 1;
  }

Deposit Definition

// A deposit that the user may be charged or have a hold on their credit card
// for.
message Deposit {
  // Deposit amount.
  Price deposit = 1;

  // Minimum advance cancellation for the deposit.
  int64 min_advance_cancellation_sec = 2;

  // Defines how the deposit is determined from the availability.
  PriceType deposit_type = 3;
}

Prepayment Definition

// A payment the user may be charged as part of their reservation.
message Prepayment {
  PriceInfo price_info = 1;
}

NoShowFee Definition

// A fee that a user may be charged if they have made a booking but do not
// show up.
message NoShowFee {
  // The amount the user may be charged if they do not show up for their
  // reservation.
  Price fee = 1;

  // Defines how the fee is determined from the availability.
  PriceType fee_type = 3;
}

PriceType Definition

// Defines how a total price is determined from an availability.
enum PriceType {
  // The price is for a fixed amount. This is the default value if the field is
  // not set.
  //
  // Examples:
  //   $50 deposit to reserve a table; $20 no show fee for a yoga class
  FIXED_RATE_DEFAULT = 0;

  // The price specified is per person, and the total price is calculated
  // according to the party size specified in Resources as price_micros *
  // party_size. A PER_PERSON price must be accompanied by a party size in the
  // availability resources. If it is not, a party size of one is used.
  //
  // Examples:
  //   $10 each for tickets to a museum
  PER_PERSON = 1;
}

RequiredCreditCard Definition

// Defines whether a credit card is required in order to book an appointment.
enum RequireCreditCard {
  // The credit card requirement is not explicitly specified and the
  // behaviour is identical to the one specified for CONDITIONAL.
  REQUIRE_CREDIT_CARD_UNSPECIFIED = 0;

  // Google will require a credit card for the booking if any of the following
  // conditions are met:
  // * the availability has a price and the prepayment_type is REQUIRED
  // * the no_show_fee is set
  // * the deposit field is set.
  REQUIRE_CREDIT_CARD_CONDITIONAL = 1;

  // A credit card is always required in order to book this availability
  // regardless of other field values.
  REQUIRE_CREDIT_CARD_ALWAYS = 2;
}

Availability Feed samples

Availability

{
  "metadata": {
    "processing_instruction": "PROCESS_AS_COMPLETE",
    "shard_number": 0,
    "total_shards": 1,
    "nonce": "11203880",
    "generation_timestamp": 1524606581
  },
  "service_availability": [
    {
      "availability": [
        {
          "spots_total": 1,
          "spots_open": 1,
          "duration_sec": 3600,
          "service_id": "reservation",
          "start_sec": 1535853600,
          "merchant_id": "dining-1",
          "resources": {
            "party_size": 6
          },
          "confirmation_mode": "CONFIRMATION_MODE_SYNCHRONOUS"
        },
        {
          "spots_total": 1,
          "spots_open": 1,
          "duration_sec": 3600,
          "service_id": "reservation",
          "start_sec": 1535853600,
          "merchant_id": "dining-1",
          "resources": {
            "party_size": 5
          },
          "confirmation_mode": "CONFIRMATION_MODE_SYNCHRONOUS"
        },
        {
          "spots_total": 1,
          "spots_open": 1,
          "duration_sec": 3600,
          "service_id": "reservation",
          "start_sec": 1535853600,
          "merchant_id": "dining-1",
          "resources": {
            "party_size": 4
          },
          "confirmation_mode": "CONFIRMATION_MODE_SYNCHRONOUS"
        },
         {
          "spots_total": 1,
          "spots_open": 1,
          "duration_sec": 3600,
          "service_id": "reservation",
          "start_sec": 1535853600,
          "merchant_id": "dining-1",
          "resources": {
            "party_size": 3
          },
          "confirmation_mode": "CONFIRMATION_MODE_SYNCHRONOUS"
        },
         {
          "spots_total": 1,
          "spots_open": 1,
          "duration_sec": 3600,
          "service_id": "reservation",
          "start_sec": 1535853600,
          "merchant_id": "dining-1",
          "resources": {
            "party_size": 2
          },
          "confirmation_mode": "CONFIRMATION_MODE_SYNCHRONOUS"
        },
        {
          "spots_total": 1,
          "spots_open": 1,
          "duration_sec": 3600,
          "service_id": "reservation",
          "start_sec": 1535853600,
          "merchant_id": "dining-1",
          "resources": {
            "party_size": 1
          },
          "confirmation_mode": "CONFIRMATION_MODE_SYNCHRONOUS"
        },
        {
          "spots_total": 1,
          "spots_open": 1,
          "duration_sec": 3600,
          "service_id": "reservation",
          "start_sec": 1535855400,
          "merchant_id": "dining-1",
          "resources": {
            "party_size": 6
          },
          "confirmation_mode": "CONFIRMATION_MODE_SYNCHRONOUS"
        },
        {
          "spots_total": 1,
          "spots_open": 1,
          "duration_sec": 3600,
          "service_id": "reservation",
          "start_sec": 1535855400,
          "merchant_id": "dining-1",
          "resources": {
            "party_size": 5
          },
          "confirmation_mode": "CONFIRMATION_MODE_SYNCHRONOUS"
        },
       {
          "spots_total": 1,
          "spots_open": 1,
          "duration_sec": 3600,
          "service_id": "reservation",
          "start_sec": 1535855400,
          "merchant_id": "dining-1",
          "resources": {
            "party_size": 4
          },
          "confirmation_mode": "CONFIRMATION_MODE_SYNCHRONOUS"
        },
        {
          "spots_total": 1,
          "spots_open": 1,
          "duration_sec": 3600,
          "service_id": "reservation",
          "start_sec": 1535855400,
          "merchant_id": "dining-1",
          "resources": {
            "party_size": 3
          },
          "confirmation_mode": "CONFIRMATION_MODE_SYNCHRONOUS"
        },
        {
          "spots_total": 1,
          "spots_open": 1,
          "duration_sec": 3600,
          "service_id": "reservation",
          "start_sec": 1535855400,
          "merchant_id": "dining-1",
          "resources": {
            "party_size": 2
          },
          "confirmation_mode": "CONFIRMATION_MODE_SYNCHRONOUS"
        },
        {
          "spots_total": 1,
          "spots_open": 1,
          "duration_sec": 3600,
          "service_id": "reservation",
          "start_sec": 1535855400,
          "merchant_id": "dining-1",
          "resources": {
            "party_size": 1
          },
          "confirmation_mode": "CONFIRMATION_MODE_SYNCHRONOUS"
        }
      ]
    }
  ]
}