管理网络钩子

默认情况下,通过 RBM Management API 创建的所有代理都使用单个 webhook 来接收通知。此合作伙伴级 webhook 是在 Business Communications 开发者控制台中配置的,适用于合作伙伴账号中的所有客服人员。

或者,您也可以使用 RBM Management API 配置代理级 webhook。如果您管理多个具有不同行为的代理,这可能是一个不错的选择。

本页中的代码段摘自 Java 示例Node.js 示例

创建网络钩子集成

如需添加客服人员网络钩子集成,请先定义网络钩子的网址并定义一个验证令牌。然后,按照验证步骤配置该网络钩子。配置完成后,使用网址和令牌值调用 createWebhookIntegration 方法。如果该调用成功,您可以继续验证和处理传入消息

Node.js

const businessCommunicationsApiHelper =
  require('@google/rbm-businesscommunications');

const privateKey =
  require('../../resources/businesscommunications-service-account-credentials.json');

businessCommunicationsApiHelper.initBusinessCommunucationsApi(privateKey);

const url = 'https://myrbmserviceendpoint.somewhere.com/callback';

const token = '123456';

businessCommunicationsApiHelper
  .createWebhookIntegration(agent.name, url, token)
  .then((response) => {
    console.log(JSON.stringify(response.data, null, 2));
  }).catch((err) => {
    console.log(err);
  }
);

以下代码会返回新的 webhook 对象:

{
  "name": "brands/40bd963f-ff92-425c-b273-8f0892d2d017/agents/my_new_agent_hfaoplpu_agent/integrations/4efdb82f-fd6d-4ba4-8ea3-f2f4a60d1547",
  "status": "ENABLED",
  "agentWebhookIntegration": {
    "webhookUri": "https://myrbmserviceendpoint.somewhere.com/callback"
  }
}

查询代理的 webhook 集成

您可以检索某个代理所属的所有 webhook 集成的列表。在实践中,RBM 代理只能有一个 webhook 集成。

Node.js

const businessCommunicationsApiHelper =
  require('@google/rbm-businesscommunications');

const privateKey =
  require('../../resources/businesscommunications-service-account-credentials.json');

businessCommunicationsApiHelper.initBusinessCommunucationsApi(privateKey);

businessCommunicationsApiHelper
  .listAgentIntegrations(agent.name)
  .then((response) => {
    console.log(JSON.stringify(response.data, null, 2));
    datastore.saveJsonData('integrations', response.data);
  }).catch((err) => {
    console.log(err);
  });

以下代码会返回代理的 webhook 集成列表:

{
  "integrations": [
    {
      "name": "brands/40bd963f-ff92-425c-b273-8f0892d2d017/agents/my_new_agent_hfaoplpu_agent/integrations/4efdb82f-fd6d-4ba4-8ea3-f2f4a60d1547",
      "status": "ENABLED",
      "agentWebhookIntegration": {
        "webhookUri": "https://myrbmserviceendpoint.somewhere.com/callback"
      }
    }
  ]
}

查找集成的详细信息

有了对集成的引用,就可以检索其详细信息。

Node.js

const businessCommunicationsApiHelper =
  require('@google/rbm-businesscommunications');

const privateKey =
  require('../../resources/businesscommunications-service-account-credentials.json');

businessCommunicationsApiHelper.initBusinessCommunucationsApi(privateKey);

businessCommunicationsApiHelper
  .getAgentIntegration(integrations.integrations[0].name)
  .then((response) => {
    console.log(JSON.stringify(response.data, null, 2));
  }).catch((err) => {
    console.log(err);
  });

以下代码会返回 webhook 集成详情:

{
  "name": "brands/40bd963f-ff92-425c-b273-8f0892d2d017/agents/my_new_agent_hfaoplpu_agent/integrations/4efdb82f-fd6d-4ba4-8ea3-f2f4a60d1547",
  "status": "ENABLED",
  "agentWebhookIntegration": {
    "webhookUri": "https://myrbmserviceendpoint.somewhere.com/callback"
  }
}

移除网络钩子

您可以使用 webhook 的引用从智能体中移除 webhook:

Node.js

const businessCommunicationsApiHelper =
  require('@google/rbm-businesscommunications');

const privateKey =
  require('../../resources/businesscommunications-service-account-credentials.json');

businessCommunicationsApiHelper.initBusinessCommunucationsApi(privateKey);

businessCommunicationsApiHelper
  .deleteAgentIntegration(integrations.integrations[0].name)
  .then((response) => {
    console.log(JSON.stringify(response.data, null, 2));
  }).catch((err) => {
    console.log(err);
  });

系统会返回空对象:

{}