Anda dapat menggunakan Merchant Accounts API untuk melihat masalah yang memengaruhi akun penjual, dan akun apa pun yang dapat Anda akses.
Penjual bertanggung jawab untuk mematuhi kebijakan iklan Shopping dan listingan gratis. Google Shopping berhak menegakkan kebijakan ini dan merespons dengan tepat jika kami menemukan konten atau perilaku yang melanggar kebijakan ini.
Untuk melihat semua masalah yang memengaruhi akun, panggil
accounts.v1beta.accounts.issues.list
dengan merchantId akun. Panggilan ini menampilkan masalah tingkat akun.
Berikut adalah contoh respons untuk sub-akun yang ditangguhkan karena pelanggaran "halaman landing tidak berfungsi".
{
"accountIssues": [
{
"name": "accounts/"{accountId}"/issues/home-page-issue",
"title": "Online store not confirmed",
"severity": "CRITICAL",
"impactedDestinations": [
{
"reportingContext": "SHOPPING_ADS",
"impacts": [
{
"regionCode": "001",
"severity": "CRITICAL"
}
]
}
],
"detail": "The ownership of the online store must be verified through Merchant Center",
"documentationUri": "https://support.google.com/merchants/answer/176793?hl=en-US"
},
{
"name": "accounts/"{accountId}"/issues/editorial-and-professional-standards-destination-url-down-policy",
"title": "Landing page not working",
"severity": "CRITICAL",
"impactedDestinations": [
{
"reportingContext": "SHOPPING_ADS",
"impacts": [
{
"regionCode": "ES",
"severity": "CRITICAL"
}
]
},
{
"reportingContext": "DEMAND_GEN_ADS",
"impacts": [
{
"regionCode": "ES",
"severity": "CRITICAL"
}
]
},
{
"reportingContext": "VIDEO_ADS",
"impacts": [
{
"regionCode": "ES",
"severity": "CRITICAL"
}
]
}
],
"detail": "Broken landing pages or broken links in your online store are not allowed",
"documentationUri": "https://support.google.com/merchants/answer/12079604?hl=en-US"
},
{
"name": "accounts/108265050/issues/pending-phone-verification",
"title": "Your phone number needs to be verified",
"severity": "CRITICAL",
"detail": "Verify your phone number to confirm your identity",
"documentationUri": "https://support.google.com/merchants/answer/12471579?hl=en-US"
},
{
"name": "accounts/108265050/issues/pending-address-and-phone",
"title": "Missing business address",
"severity": "CRITICAL",
"detail": "Provide a valid business address in Merchant Center",
"documentationUri": "https://support.google.com/merchants/answer/12471579?hl=en-US"
}
]
}
Untuk mengetahui daftar masalah umum dan cara menyelesaikannya, lihat panduan Content API for Shopping tentang masalah tingkat akun dan masalah tingkat produk.