IssueResolutionService

Service to provide an issue resolution content for account issues and product issues.

RenderAccountIssues

rpc RenderAccountIssues(RenderAccountIssuesRequest) returns (RenderAccountIssuesResponse)

Provide a list of business's account issues with an issue resolution content and available actions. This content and actions are meant to be rendered and shown in third-party applications.

Authorization scopes

Requires the following OAuth scope:

  • https://www.googleapis.com/auth/content

For more information, see the OAuth 2.0 Overview.

RenderProductIssues

rpc RenderProductIssues(RenderProductIssuesRequest) returns (RenderProductIssuesResponse)

Provide a list of issues for business's product with an issue resolution content and available actions. This content and actions are meant to be rendered and shown in third-party applications.

Authorization scopes

Requires the following OAuth scope:

  • https://www.googleapis.com/auth/content

For more information, see the OAuth 2.0 Overview.

TriggerAction

rpc TriggerAction(TriggerActionRequest) returns (TriggerActionResponse)

Start an action. The action can be requested by a business in third-party application. Before the business can request the action, the third-party application needs to show them action specific content and display a user input form. Access to the triggeraction method is restricted to an allowlist. You can submit an allowlist request in the Shopping API Support Form under "What is the issue/question?" to get access to this feature.

The action can be successfully started only once all required inputs are provided. If any required input is missing, or invalid value was provided, the service will return 400 error. Validation errors will contain Ids for all problematic field together with translated, human readable error messages that can be shown to the user.

Authorization scopes

Requires the following OAuth scope:

  • https://www.googleapis.com/auth/content

For more information, see the OAuth 2.0 Overview.