Tetap teratur dengan koleksi
Simpan dan kategorikan konten berdasarkan preferensi Anda.
Di
Konsol Developer Komunikasi Bisnis,
tab Ringkasan analisis memberi partner RBM tampilan ringkasan semua agen mereka. Laporan ini mencakup metrik agen utama, seperti reputasi dan batas traffic (jika berlaku). Data ini juga tersedia melalui Management API.
Klik tab Ringkasan Analytics dari halaman beranda.
Anda akan melihat tabel yang mencantumkan setiap agen, termasuk reputasi dan batas traffic-nya. Tabel awalnya diurutkan berdasarkan reputasi untuk menandai agen yang berperforma buruk.
Penjelasan metrik utama
Skor reputasi
Skor reputasi mencerminkan performa agen berdasarkan masukan pengguna dan laporan spam. Ada tiga tingkat:
Tinggi: Laporan spam rendah, yang menunjukkan kepatuhan yang kuat terhadap praktik terbaik.
Sedang: Laporan spam sedang, memerlukan pemantauan rutin. Ini adalah
skor reputasi default untuk semua agen.
Rendah: Laporan spam tinggi, yang memerlukan perhatian dan perbaikan segera.
Batas traffic
Batas traffic menentukan jumlah pesan awal (kontak pertama dalam percakapan) yang dapat dikirim agen kepada pengguna unik dalam jangka waktu 28 hari. Batas ini ditentukan oleh reputasi agen pada saat pesan dikirim:
Reputasi tinggi: Batas traffic 8 pesan awal.
Reputasi sedang: Batas traffic 4 pesan awal.
Reputasi rendah: Batas traffic 2 pesan awal.
Pertimbangan utama untuk partner
Batas kontak dan traffic pertama: Saat agen mengirim pesan kepada pengguna baru, agen akan memulai dengan kumpulan 8 token untuk pengguna tersebut dalam periode 28 hari. Bergantung pada reputasi agen saat ini, 1, 2, atau 4 token akan
dipotong untuk setiap pesan yang dikirim.
Dampak perubahan reputasi pada percakapan yang ada: Jika reputasi agen meningkat atau menurun, rasio pengurangan token baru (1, 2, atau 4 token per pesan) akan langsung berlaku untuk semua pesan berikutnya. Token yang sudah digunakan dalam periode percakapan 28 hari yang ada tidak akan disesuaikan secara retroaktif; tarif baru hanya memengaruhi pesan mendatang, dan tidak ada token tambahan yang diberikan hingga periode 28 hari berakhir.
Tindak lanjuti balasan: Saat pengguna membalas pesan agen, agen akan menerima potongan harga ganda pada batas trafficnya, sehingga mereka dapat mengirim pesan tambahan kepada pengguna tersebut dalam jangka waktu 28 hari. Hal ini memungkinkan percakapan alami berlanjut dengan bebas.
Periode waktu dan keaktualan data
Data harian: Metrik diperbarui setiap 24 jam, biasanya mencerminkan data hingga hari kalender sebelumnya.
Menggunakan dasbor
Tabel dasbor mencakup:
Agent name
ID Agen
Negara
Kasus penggunaan
Reputasi (Tinggi, Sedang, Rendah)
Batas traffic (2, 4, atau 8)
Urutkan tabel berdasarkan reputasi untuk menemukan agen yang berperforma buruk dengan cepat.
Memfilter menurut negara dan kasus penggunaan
Gunakan menu Filter untuk:
Pilih satu atau beberapa negara jika agen Anda terdaftar di beberapa wilayah.
Filter menurut kasus penggunaan (misalnya, promosi) untuk berfokus pada jenis traffic agen tertentu.
Ekspor data
Klik Ekspor untuk mendownload file CSV yang berisi set data yang saat ini difilter.
[null,null,["Terakhir diperbarui pada 2025-07-29 UTC."],[[["\u003cp\u003eThe Analytics overview in the Business Communications Developer Console provides RBM partners with a summary view of all their agents, including key metrics like reputation and traffic limit.\u003c/p\u003e\n"],["\u003cp\u003eAgent reputation is tiered as High, Medium, or Low, based on user feedback and spam reports, impacting how many conversations agents can initiate.\u003c/p\u003e\n"],["\u003cp\u003eTraffic limit indicates how many conversations an agent can initiate per user per month, directly correlating with their reputation, and these limits are subject to change.\u003c/p\u003e\n"],["\u003cp\u003eThe dashboard table allows users to sort by reputation and filter by country and use case to focus on specific agents and traffic types.\u003c/p\u003e\n"],["\u003cp\u003eUsers can export a CSV file of the filtered data from the Analytics overview for further analysis and reporting.\u003c/p\u003e\n"]]],[],null,["# Analytics overview\n\nIn the\n[Business Communications Developer Console](https://business-communications.cloud.google.com/console/partner-console),\nthe **Analytics overview** tab provides RBM partners with a summary view of all\ntheir agents. It includes key agent metrics, such as reputation and traffic\nlimit (if applicable). This data is also available through the [Management API](/business-communications/rcs-business-messaging/reference/business-communications/rest/v1/analytics.agentPerformances/list).\n\nHow to access the Analytics overview\n------------------------------------\n\n1. Open the [Business Communications Developer Console](https://business-communications.cloud.google.com/console/partner-console).\n2. Click the **Analytics overview** tab from the home page.\n\nYou'll see a table listing each agent, including its **reputation** and\n**traffic limit**. The table is initially sorted by reputation to highlight\nunderperforming agents.\n\nKey metrics explained\n---------------------\n\n### Reputation score\n\nThe **reputation score** reflects an agent's performance based on user\nfeedback and spam reports. There are three tiers:\n\n- **High**: Low spam reports, indicating strong adherence to best practices.\n- **Medium**: Moderate spam reports, requiring regular monitoring. This is the default reputation score for all agents.\n- **Low**: High spam reports, requiring immediate attention and remediation.\n\n### Traffic limit\n\n| **Note** : \"N/A\" means that traffic limits don't apply to the given agent in the given country. These limits are subject to change. See [business rules](/business-communications/rcs-business-messaging/guides/learn/agent-use-cases#businessrules) for more information.\n\nThe **traffic limit** dictates the number of initial messages (first outreach in\na conversation) an agent can send to a **unique user within a rolling 28-day\nwindow**. This limit is determined by the agent's reputation at the time of the\nmessage:\n\n- **High reputation**: Traffic limit of 8 initial messages.\n- **Medium reputation**: Traffic limit of 4 initial messages.\n- **Low reputation**: Traffic limit of 2 initial messages.\n\n#### Key considerations for partners\n\n- **First contact and traffic limit**: When an agent sends a message to a new user, they start with a pool of 8 tokens for that user within a 28-day period. Depending on the agent's current reputation, 1, 2, or 4 tokens are deducted for each message sent.\n- **Impact of reputation changes on existing conversations**: If an agent's reputation improves or declines, the new token deduction rate (1, 2, or 4 tokens per message) applies instantly to all subsequent messages. Tokens already used in an existing 28-day conversation window are not retroactively adjusted; the new rate only affects future messages, and no additional tokens are granted until the 28-day period ends.\n- **Follow-up on replies**: When a user replies to an agent's message, the agent receives a double rebate on their traffic limit, allowing them to send additional messages to that user within the 28-day window. This allows natural conversations to continue freely.\n\n### Time periods and data freshness\n\n- **Daily data**: Metrics are updated every 24 hours, typically reflecting data up through the previous calendar day.\n\nUsing the dashboard\n-------------------\n\nThe dashboard table includes:\n\n- **Agent name**\n- **Agent ID**\n- **Country**\n- **Use case**\n- **Reputation** (High, Medium, Low)\n- **Traffic limit** (2, 4, or 8)\n\nSort the table by reputation to quickly find underperforming\nagents.\n\n### Filter by country and use case\n\nUse the **Filter** menu to:\n\n- Select one or more countries if your agents are registered in multiple regions.\n- Filter by **use case** (for example, promotional) to focus on specific types of agent traffic.\n\n### Export data\n\nClick **Export** to download a CSV file containing the current filtered\ndataset."]]
