如果代理达不到表现阈值下限，Business Messages 可能会暂停该代理。代理被暂停后，Google 自有入口点将不会启动该代理和任何关联的营业地点。品牌管理的入口点不受此影响。
恢复已暂停的客服人员
您可以随时通过重新启动来恢复已暂停的客服人员。
防止客服人员被中止
为防止您的客服人员被中止，请执行以下操作：
修正已暂停的代理
如未另行说明，那么本页面中的内容已根据知识共享署名 4.0 许可获得了许可，并且代码示例已根据 Apache 2.0 许可获得了许可。有关详情，请参阅 Google 开发者网站政策。Java 是 Oracle 和/或其关联公司的注册商标。
最后更新时间 (UTC)：2024-12-21。
[null,null,["最后更新时间 (UTC)：2024-12-21。"],[[["\u003cp\u003eBusiness Messages may suspend agents and associated locations from Google entry points if they don't meet performance thresholds.\u003c/p\u003e\n"],["\u003cp\u003eSuspended agents can be reinstated by re-launching them.\u003c/p\u003e\n"],["\u003cp\u003eAgent suspension can be prevented by monitoring performance, timely message processing, ensuring accurate messaging availability, and incorporating automation.\u003c/p\u003e\n"]]],[],null,["# Fix a suspended agent\n\nIf an agent doesn't meet minimum [performance\nthresholds](/business-communications/business-messages/guides/how-to/measure/metrics#performance),\nBusiness Messages may suspend the agent. When an agent is suspended, the agent\nand any associated locations are unlaunched from Google-owned entry points.\nBrand-managed entry points are exempt from suspension.\n\nReinstate a suspended agent\n---------------------------\n\nYou can reinstate suspended agents at any time by\n[re-launching them](/business-communications/business-messages/guides/how-to/launch/agents).\n\nPrevent agents from being suspended\n-----------------------------------\n\nTo prevent your agents from being suspended,\n\n- Regularly [monitor your agents'\n performance](/business-communications/business-messages/guides/how-to/measure/metrics)\n- [Process and respond to\n messages](/business-communications/business-messages/guides/how-to/measure/metrics#process_and_respond_to_messages_without_technical_issue) in a timely manner\n- Make sure that your agents' [messaging\n availability](/business-communications/business-messages/guides/how-to/agents/availability) is correct so that Business Messages correctly computes response rates\n- [Add\n automation](/business-communications/business-messages/guides/how-to/integrate/dialogflow) to your agents"]]