[null,null,["最后更新时间 (UTC):2024-09-10。"],[[["Business Messages agents can be configured with bot and/or human availability to manage user interactions during and outside of business hours."],["Setting bot availability allows automated responses and actions, while human availability ensures live agent support during specified times."],["You can manage agent availability through the Business Communications Developer Console or API, specifying time zones, days of the week, and hours for both bot and human representatives."],["Agents with only bot availability cannot launch on Google-managed entry points like location-based or non-local entry points, except for Google Ads."],["When both bot and human availability are set, users can be prompted to request live agent support through suggestions if the bot cannot fulfill their needs."]]],[]]