[null,null,["最后更新时间 (UTC):2025-07-25。"],[[["\u003cp\u003eBusiness Messages agents can be configured with bot and/or human availability to manage user interactions during and outside of business hours.\u003c/p\u003e\n"],["\u003cp\u003eSetting bot availability allows automated responses and actions, while human availability ensures live agent support during specified times.\u003c/p\u003e\n"],["\u003cp\u003eYou can manage agent availability through the Business Communications Developer Console or API, specifying time zones, days of the week, and hours for both bot and human representatives.\u003c/p\u003e\n"],["\u003cp\u003eAgents with only bot availability cannot launch on Google-managed entry points like location-based or non-local entry points, except for Google Ads.\u003c/p\u003e\n"],["\u003cp\u003eWhen both bot and human availability are set, users can be prompted to request live agent support through suggestions if the bot cannot fulfill their needs.\u003c/p\u003e\n"]]],[],null,["# Set messaging availability\n\n| Choose whether to manage agents with the Business Communications [Developer\n| Console](https://business-communications.cloud.google.com?utm_source=/business-communications/business-messages/guides/how-to/agents/availability&utm_medium=devsite&utm_campaign=business-messages) or [API](/business-communications/business-messages/reference/business-communications/rest). \n| Developer Console API\n\nBefore users can begin conversations with your agent, you need to set your\nagent's messaging availability in Business Messages.\n\nIf a user messages your agent during available hours, your agent greets the user\nwith a welcome message and conversation starters. If the conversation starts\noutside of available hours, users see the agent's offline message. See [Begin\nthe\nconversation](/business-communications/business-messages/guides/how-to/agents/begin-conversation)\nfor more information about these messages.\n\nBot and human availability\n--------------------------\n\nYou can specify separate bot and human\n[representative](/business-communications/business-messages/guides/how-to/message/send#representatives)\navailability.\n\nIf you have any sort of automation composing messages for your\nagent---whether the automation is an auto-responder telling users their place in a\nqueue, a complex natural language understanding agent that has dynamic access to\nuser details, or anything in between---specify bot messaging availability.\n\nHuman availability is a must if you want to launch an agent on Google-managed\nentry points, including [location-based entry points](/business-communications/business-messages/guides/concepts/entry-point#location) and\n[non-local entry points](/business-communications/business-messages/guides/concepts/entry-point#non-local) (except for Google Ads). For human availability, only specify the days of the week and hours that you have live agents available to answer questions.\n\nIf bot representatives are available 24 hours a day\nbut human representatives are available from 8 AM to 8 PM, you can specify those\nindependently.\n\nAdditionally, if you specify both bot and human availability, you\ncan send [live agent request\nsuggestions](/business-communications/business-messages/guides/how-to/message/send#live_agent_request_suggestion)\nto prompt users to request live agents if bot representatives can't fulfill\ntheir needs.\n\nUpdate messaging availability\n-----------------------------\n\n| **Note:** To update a location's messaging availability, [use the Business\n| Communications\n| API](/business-communications/business-messages/guides/how-to/agents/availability?method=api#update-availability).\n\n### Prerequisites\n\nBefore you update messaging availability, you need the following items:\n\n- Bot availability timezones, days of the week, and hours\n- Human availability timezones, days of the week, and hours\n\n### Update agent availability\n\nTo update an agent's messaging availability,\n\n1. Open the [Business Communications Developer\n Console](https://business-communications.cloud.google.com?utm_source=/business-communications/business-messages/guides/how-to/agents/availability&utm_medium=devsite&utm_campaign=business-messages) and sign in with your Business Messages Google account.\n2. Choose your agent.\n3. In the left navigation, click **Agent information**.\n4. Under **Primary and secondary interactions**, set bot and/or human messaging availability.\n\n### Bot and human\n\n1. For **Primary interaction** , set **Interaction type** to **Bot**.\n2. If bot messaging isn't always available, uncheck **Always available**\n and specify the available days, times, and timezone.\n\n To add more availability times, click **Add availability**.\n3. Click **Add secondary interaction** , and set **Interaction type** to\n **Human**.\n\n4. If human messaging isn't always available, uncheck **Always available**\n and specify the available days, times, and timezone.\n\n To add more availability times, click **Add availability**.\n\n### Bot-only\n\n| **Note:** Bot-only agents cannot launch on Google-managed entry points (except for the Google Ads entry point). Human availability is required.\n\n1. For **Primary interaction** , set **Interaction type** to **Bot**.\n2. If bot messaging isn't always available, uncheck **Always available**\n and specify the available days, times, and timezone.\n\n To add more availability times, click **Add availability**.\n\n### Human-only\n\n| **Note:** Human-only availability is rare. If your agent has messages composed by any sort of automation, specify both bot and human availability.\n\n1. For **Primary interaction** , set **Interaction type** to **Human**.\n2. If human messaging isn't always available, uncheck **Always available**\n and specify the available days, times, and timezone.\n\n To add more availability times, click **Add availability**."]]