您可以通过调查问卷来衡量商家信息客服人员的客户满意度评分。调查问卷会显示在对话上方的对话框中，供用户对与客服人员的互动体验进行评分。您可以发送和接收调查问卷，方法与发送消息相同。
调查问卷
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最后更新时间 (UTC)：2025-07-25。
[null,null,["最后更新时间 (UTC)：2025-07-25。"],[[["\u003cp\u003eSurveys in Business Messages allow you to gauge customer satisfaction with your agent's performance.\u003c/p\u003e\n"],["\u003cp\u003eThese surveys appear in the conversation dialog and enable users to provide feedback on their experience.\u003c/p\u003e\n"],["\u003cp\u003eSurveys are sent and received like regular messages within the Business Messages platform.\u003c/p\u003e\n"]]],[],null,["# Survey\n\nA survey is a way to measure the customer satisfaction rating of your Business\nMessages agent. Surveys display in a dialog above a conversation and allow users\nto rate their experience with your agent. You can send and\nreceive surveys in the same way as\n[messages](/business-communications/business-messages/guides/concepts/message).\n\nRelated guides\n--------------\n\n- [Send surveys](/business-communications/business-messages/guides/how-to/message/surveys)"]]