تنظيم صفحاتك في مجموعات
يمكنك حفظ المحتوى وتصنيفه حسب إعداداتك المفضّلة.
قبل أن يتمكّن المستخدمون من بدء محادثات مع موظّف دعم من نقاط دخول
غير محلية،
عليك ضبط معلومات موظّف الدعم غير المحلية. تحدِّد المعلومات غير المحلية
للوكيل نقاط الدخول المؤهَّلة له. وكلما زادت المعلومات
التي تحدّدها للوكيل، زاد عدد نقاط الدخول التي يمكن أن يظهر فيها.
أنواع المعلومات
يمكنك ضبط مجموعة متنوعة من المعلومات غير المحلية لموظف الدعم:
المناطق
(regionCodes)
هي البلدان والمناطق التي يُسمح فيها للوكيل بإطلاق نقاط دخول
غير محلية.
تاريخ التعديل الأخير: 2024-12-21 (حسب التوقيت العالمي المتفَّق عليه)
[null,null,["تاريخ التعديل الأخير: 2024-12-21 (حسب التوقيت العالمي المتفَّق عليه)"],[[["\u003cp\u003eBefore users can message an agent from non-local entry points, you must set the agent's non-local information, such as regions, domains, phone number, and contact options, using the Developer Console or API.\u003c/p\u003e\n"],["\u003cp\u003eAn agent's non-local information determines entry point eligibility; providing more information increases the number of entry points an agent can appear on.\u003c/p\u003e\n"],["\u003cp\u003eThe Business Communications Developer Console or API can be used to manage and edit an agent's non-local information, including regions, domains, phone numbers, and contact details.\u003c/p\u003e\n"],["\u003cp\u003eAfter confirming the agent's non-local information, proceed to verify the agent to enable its functionality.\u003c/p\u003e\n"]]],[],null,["# Set non-local information\n\n| Choose whether to manage agents with the Business Communications [Developer\n| Console](https://business-communications.cloud.google.com?utm_source=/business-communications/business-messages/guides/how-to/agents/non-local&utm_medium=devsite&utm_campaign=business-messages) or [API](/business-communications/business-messages/reference/business-communications/rest). \n| Developer Console API\n\nBefore users can begin conversations with an agent from [non-local entry\npoints](/business-communications/business-messages/guides/concepts/entry-point#non-local),\nyou need to set the agent's non-local information. An agent's non-local\ninformation determines which entry points it qualifies for; the more information\nyou specify for an agent, the more entry points that agent can appear on.\n\nTypes of information\n--------------------\n\nYou can set a variety of non-local information for an agent:\n\n- **Regions** ([`regionCodes`](/business-communications/business-messages/reference/business-communications/rest/v1/brands.agents#nonlocalconfig)) are the countries and localities in which the agent is allowed to launch non-local entry points.\n- **Domains** ([`enabledDomains`](/business-communications/business-messages/reference/business-communications/rest/v1/brands.agents#nonlocalconfig)) are associated with the agent and support starting conversations. Required for the [sitelinks](/business-communications/business-messages/guides/concepts/entry-point#sitelinks) entry point.\n- **Phone number** ([`phoneNumber`](/business-communications/business-messages/reference/business-communications/rest/v1/brands.agents#nonlocalconfig)) overrides other specified phone numbers for conversations started from non-local entry points. Required for the non-local [phone](/business-communications/business-messages/guides/concepts/entry-point#phone) entry point.\n- **Call deflection phone numbers**\n ([`callDeflectionPhoneNumbers`](/business-communications/business-messages/reference/business-communications/rest/v1/brands.agents#nonlocalconfig))\n identifies phone numbers that should display in the non-local\n [phone](/business-communications/business-messages/guides/concepts/entry-point#phone)\n entry point.\n\n | **Note:** To enter call deflection phone numbers, you need to use the Business Communications API.\n- **Contact us**\n ([`contactOption`](/business-communications/business-messages/reference/business-communications/rest/v1/brands.agents#nonlocalconfig))\n is a contact URL and contact methods available at that URL.\n\nEdit non-location information\n-----------------------------\n\nTo edit an agent's non-local information,\n\n1. Open the [Business Communications Developer\n Console](https://business-communications.cloud.google.com?utm_source=/business-communications/business-messages/guides/how-to/agents/non-local&utm_medium=devsite&utm_campaign=business-messages) and sign in with your Business Messages Google account.\n2. Choose your agent.\n3. In the left navigation, click **Agent information**.\n4. Under **Entry points** , check **Non-local**.\n5. Under **Non-local**, specify your agent's information in each sub-section.\n6. Click **Save**.\n\nOnce you confirm that the agent's non-local information is correct, you're ready\nto [verify](/business-communications/business-messages/guides/how-to/verify) the\nagent."]]