إنشاء وكلاء لإدارة العلامات التجارية

بعد التسجيل كأحد الشركاء، يمكنك تفعيل المحادثات للعلامات التجارية التي تديرها من خلال إنشاء وكلاء لها في ميزة "الرسائل التجارية".

الوكيل هو كيان محادثة يتفاعل معه المستخدمون. يمكنك إنشاء وكيل واحد لكل علامة تجارية تديرها. يمكنك إنشاء موظّفي الدعم وإدارتهم باستخدام واجهة برمجة التطبيقات Business Communications API، كما يمكنك التحكّم في المراسلة مع موظّفي الدعم باستخدام واجهة برمجة التطبيقات Business Messages API.

يشمل موظّف الدّعم وظائف النشاط التجاري للعلامة التجارية، مثل الدعم على الإنترنت والأماكن الجغرافية (إن توفّرت). تحتوي كل رسالة على السياق الذي بدأ فيه المستخدم المحادثة. يمكن للبنية الأساسية لتوجيه الرسائل رصد ما إذا كان المستخدم قد اطّلع على موقع جغرافي محدّد لنشاط تجاري أو بحث عن دعم عام، ويمكنها توجيه الرسائل إلى الوجهة الصحيحة.

العلاقة بين الوكيل والعلامة التجارية

على سبيل المثال، إذا كنت تدير علامة Growing Tree Bank التجارية التي تملك موقعًا إلكترونيًا و موقعَين جغرافيَّين، يمكنك إنشاء وكيل واحد لشركة Growing Tree Bank. يمكن للمستخدمين التواصل مع موظّف الدعم من خلال عمليات بحث عامة أو مستندة إلى الموقع الجغرافي، ويتمّ تمرير السياق الذي عثر فيه المستخدم على موظّف الدعم مع كلّ رسالة إلى الردّ التلقائي على الويب. ويمكنك استخدام هذا السياق لتوجيه الرسالة إما إلى الموظفين في أحد المواقع الجغرافية أو إلى فريق دعم الموقع الإلكتروني الذي ينشئ ردًا ويواصل المحادثة مع المستخدم.

التوقّعات

قبل إنشاء وكيل، عليك فهم توقعات الوكلاء في ميزة "الرسائل التجارية".

إنشاء وكيل

لإنشاء وكيل، عليك جمع معلومات عن العلامة التجارية وطريقة ظهور الوكيل للمستخدمين وإرسالها.

إذا كنت تدير علامات تجارية متعددة، كرِّر الخطوات لإنشاء وكيل لكل علامة تجارية.

المتطلبات الأساسية

قبل إنشاء موظّفي دعم للعلامات التجارية التي تديرها، عليك جمع بعض المعلومات:

بيئة التطوير

معلومات عن بيئة التطوير

تفاصيل العلامة التجارية

معلومات عن العلامة التجارية التي يمثّلها الوكيل

  • اسم العلامة التجارية
  • الموقع الإلكتروني للعلامة التجارية
  • خيارات التواصل على الموقع الإلكتروني (على النحو المحدّد في OPTION)
  • رقم الهاتف المخصّص للتواصل مع العملاء
  • أرقام الهواتف المفعَّلة لتحويل المكالمات

مظهر موظّف الدعم وسياساته

معلومات عن كيفية ظهور موظّف الدعم للمستخدمين وطريقة عمله

  • اسم موظّف الدعم، كما تريد أن يظهر في المحادثات مع المستخدمين
  • سياسة الخصوصية، بصفتها عنوان URL متاحًا للجميع يبدأ بـ "https://‎"

  • (إجراء يُنصح به) شعار موظّف الدعم (1024×1024 بكسل)، كعنوان URL متاح للجميع

    في المحادثة، تظهر الشعارات على شكل دوائر قطرها 1024 بكسل. تأكَّد من أنّ شعارك يظهر بشكل دائري جيد.

  • (اختياري) المعرّف المخصّص للوكيل، الذي يحدّد العلامة التجارية في الرسائل التي يتلقّاها الرمز المبرمَج

تفاعل موظّف الدعم

معلومات عن كيفية تفاعل موظّف الدعم مع المستخدمين

  • هي اللغة التي يعمل بها موظّف الدعم عادةً، ويتم تحديدها برمز لغة مؤلف من حرفين بتنسيق ISO 639-1

  • رسالة الترحيب التي يتلقّاها موظّف الدعم

    ما هي العبارة التي يردّدها موظّف الدّعم لترحيب المستخدمين؟

  • أفكار لبدء محادثة مع موظّف الدعم

    قائمة بالاقتراحات، في شكل شرائح محادثة (على النحو المحدّد في SuggestedReply)، لتفاعل المستخدم مع موظّف الدّعم

    • النص المعروض للمستخدم في الشريحة
    • بيانات تسجيل الإحالات الناجحة، وهي السلسلة المُرسَلة مرة أخرى إلى رابط البيانات في الويب في حمولة الرسالة إذا نقر المستخدم على الشريحة

  • أوقات الدردشة المبرمَجة والمحادثة المباشرة

    • وقت البدء اليومي، بالتنسيق التالي: TimeOfDay كائن

      على سبيل المثال، 8:15 صباحًا هي

      {
  "hours": 8,
  "minutes": 15,
}

    • وقت الانتهاء اليومي، بالتنسيق التالي: TimeOfDay كائن

      على سبيل المثال، الساعة 7:30 مساءً هي

      {
  "hours": 19,
  "minutes": 30,
}

    • يوم البدء، وهو أول يوم في الأسبوع يتوفّر فيه موظّف الدعم للدردشة (كما هو описан في DayOfWeek)

    • يوم الانتهاء، وهو آخر يوم في الأسبوع يتوفّر فيه موظّف الدعم للدردشة (على النحو الموضح في DayOfWeek)

    • المنطقة الزمنية التي يعمل فيها موظّف الدعم (على النحو المحدّد في قاعدة بيانات المنطقة الزمنية في IANA، على سبيل المثال، "America/Los_Angeles")

نقاط دخول موظّفي الدعم

معلومات عن المواضع التي يمكن للمستخدمين من خلالها بدء محادثات مع موظّف الدعم

  • نقاط الدخول المسموح بها لموظّفي الدعم، حيث يمكن للمستخدمين بدء محادثات مع موظّفي الدعم (NON_LOCAL و/أو LOCATION)

معلومات عن نقاط دخول NON_LOCAL (لا تنطبق على نقطة دخول "إعلانات Google")

  • المناطق المسموح بها (على شكل رموز مناطق CLDR)، لحصر الوصول الإقليمي إلى نقاط الدخول NON_LOCAL

    بغض النظر عن المنطقة، لا يمكن أن يكون لدى موظّف الدعم سوى رقم هاتف واحد مرتبط به. إذا كنت بحاجة إلى رقم هاتف مختلف استنادًا إلى المنطقة، يجب إنشاء وكيل مختلف لكل منطقة.

    لتفعيل نقاط الدخول NON_LOCAL في جميع المناطق المتاحة، استخدِم 001 لرمز منطقة العالم.

تثبيت oauth2l واختباره

تستخدم جميع طلبات curl في مستندات هذا الموقع الإلكتروني بروتوكول oauth2l للمصادقة. إذا كنت تريد استخدام سطر الأوامر للربط بواجهتَي برمجة التطبيقات Business Communications وBusiness Messages، ثبِّت oauth2l.

لتثبيت oauth2l باستخدام Python 3،

  1. نزِّل oauth2l.

  2. غيِّر الدليل إلى "‎./oauth2l/python".

  3. ثبِّت oauth2l باستخدام الأمر التالي.

    sudo python setup.sh build && sudo python setup.py install

  4. اختبِر ما إذا كان بإمكان oauth2l إنشاء رمز مميّز للتفويض.

    oauth2l header --json resources/bm-agent-service-account-credentials.json businesscommunications

  5. تأكَّد من أنّ الإخراج ينشئ رمز مميّزًا للتفويض على النحو التالي:

    Authorization: Bearer AUTHORIZATION_BEARER_TOKEN

هناك طرق أخرى لتثبيت oauth2l لأنظمة التشغيل المختلفة. بغض النظر عن طريقة التثبيت، تأكَّد من أنّه يمكنك إنشاء رمز مميّز للحق في الوصول استنادًا إلى بيانات اعتماد حساب الخدمة بتنسيق JSON قبل المتابعة.

إنشاء الوكيل

بعد جمع المعلومات، حان وقت إنشاء وكيلك.

  1. أنشئ العلامة التجارية التي يمثّلها الوكيل. إذا كانت العلامة التجارية متوفّرة، احصل على name العلامة التجارية وانتقِل إلى الخطوة التالية.

    في إحدى الوحدات الطرفية، شغِّل الأمر التالي:

    cURL 

    # This code creates a brand.
# Read more: https://developers.google.com/business-communications/business-messages/reference/business-communications/rest/v1/brands/create

# Make sure a service account key file exists at ./service_account_key.json

curl -X POST "https://businesscommunications.googleapis.com/v1/brands" \
-H "Content-Type: application/json" \
-H "User-Agent: curl/business-communications" \
-H "$(oauth2l header --json ./service_account_key.json businesscommunications)" \
-d '{
  "displayName": "My first brand curl"
}'
    create-brand.sh

    Node.js 

    /**
 * This code snippet creates a brand.
 * Read more: https://developers.google.com/business-communications/business-messages/reference/business-communications/rest/v1/brands/create
 *
 * This code is based on the https://github.com/google-business-communications/nodejs-businesscommunications Node.js
 * Business Communications client library.
 */

/**
 * Edit the values below:
 */
const PATH_TO_SERVICE_ACCOUNT_KEY = './service_account_key.json';

const businesscommunications = require('businesscommunications');
const {google} = require('googleapis');

// Initialize the Business Communications API
const bcApi = new businesscommunications.businesscommunications_v1.Businesscommunications({});

// Set the scope that we need for the Business Communications API
const scopes = [
  'https://www.googleapis.com/auth/businesscommunications',
];

// Set the private key to the service account file
const privatekey = require(PATH_TO_SERVICE_ACCOUNT_KEY);

async function main() {
  const authClient = await initCredentials();

  if (authClient) {
    // Setup the parameters for the API call
    const apiParams = {
      auth: authClient,
      resource: {
        displayName: 'My first brand',
      },
    };

    bcApi.brands.create(apiParams, {}, (err, response) => {
      if (err !== undefined && err !== null) {
        console.dir(err);
      } else {
        // Brand created
        console.log(response.data);
      }
    });
  }
  else {
    console.log('Authentication failure.');
  }
}

/**
 * Initializes the Google credentials for calling the
 * Business Communcations API.
 */
 async function initCredentials() {
  // configure a JWT auth client
  const authClient = new google.auth.JWT(
    privatekey.client_email,
    null,
    privatekey.private_key,
    scopes,
  );

  return new Promise(function(resolve, reject) {
    // authenticate request
    authClient.authorize(function(err, tokens) {
      if (err) {
        reject('Failed to connect');
      } else {
        resolve(authClient);
      }
    });
  })
}

main();
    create-brand.js

    Java 

    import com.google.api.client.googleapis.auth.oauth2.GoogleCredential;
import com.google.api.client.googleapis.javanet.GoogleNetHttpTransport;
import com.google.api.client.http.HttpTransport;
import com.google.api.client.json.jackson2.JacksonFactory;
import com.google.api.services.businesscommunications.v1.BusinessCommunications;
import com.google.api.services.businesscommunications.v1.model.Brand;
import java.io.FileInputStream;
import java.util.Arrays;
import java.util.UUID;

class Main {
  /**
   * Initializes credentials used by the Business Communications API.
   */
  private static BusinessCommunications.Builder getBusinessCommunicationsBuilder() {
    BusinessCommunications.Builder builder = null;
    try {
      GoogleCredential credential = GoogleCredential
            .fromStream(new FileInputStream("PATH_TO_SERVICE_ACCOUNT_KEY"));

      credential = credential.createScoped(Arrays.asList(
          "https://www.googleapis.com/auth/businesscommunications"));

      credential.refreshToken();

      HttpTransport httpTransport = GoogleNetHttpTransport.newTrustedTransport();
      JacksonFactory jsonFactory = JacksonFactory.getDefaultInstance();

      // Create instance of the Business Communications API
      builder = new BusinessCommunications
          .Builder(httpTransport, jsonFactory, null)
          .setApplicationName(credential.getServiceAccountProjectId());

      // Set the API credentials and endpoint
      builder.setHttpRequestInitializer(credential);
    } catch (Exception e) {
      e.printStackTrace();
    }

    return builder;
  }

  public static void main(String args[]) {
    try {
      // Create client library reference
      BusinessCommunications.Builder builder = getBusinessCommunicationsBuilder();

      // Create a request to create a new brand
      BusinessCommunications.Brands.Create request = builder
          .build().brands().create(new Brand().setDisplayName("BRAND_NAME"));

      Brand brand = request.execute();

      // Print newly created brand object
      System.out.println(brand.toPrettyString());
    } catch (Exception e) {
      e.printStackTrace();
    }
  }
}
     يستند هذا الرمز إلى مكتبة العميل Java Business Communications.

    Python 

    """This code creates a brand.

Read more: https://developers.google.com/business-communications/business-messages/reference/business-communications/rest/v1/brands/create

This code is based on the https://github.com/google-business-communications/python-businessmessages
Python Business Messages client library.
"""

from oauth2client.service_account import ServiceAccountCredentials
from businesscommunications.businesscommunications_v1_client import BusinesscommunicationsV1
from businesscommunications.businesscommunications_v1_messages import (
    Brand)

# Edit the values below:
SCOPES = ['https://www.googleapis.com/auth/businesscommunications']
SERVICE_ACCOUNT_FILE = './service_account_key.json'

credentials = ServiceAccountCredentials.from_json_keyfile_name(
    SERVICE_ACCOUNT_FILE, scopes=SCOPES)

client = BusinesscommunicationsV1(credentials=credentials)

brands_service = BusinesscommunicationsV1.BrandsService(client)

brand = brands_service.Create(Brand(displayName='My first brand'))

print(brand)
    create-brand.py

    تخزين قيمة name التي تعرضها واجهة برمجة التطبيقات ستحتاج إلى هذه الصلاحيات لإجراء تعديلات أو إنشاء موظّفي دعم.

    لتعديل العلامات التجارية أو البحث عنها، راجِع brands.

  2. أنشئ الوكيل. استبدِل BRAND_ID بجزء من قيمة name العلامة التجارية التي تلي "brands/". على سبيل المثال، إذا كان name هو "brands/12345"، يكون معرّف العلامة التجارية هو "12345".

    في إحدى الوحدات الطرفية، شغِّل الأمر التالي:

    cURL 

    # This code creates a Business Messages agent.
# Read more: https://developers.google.com/business-communications/business-messages/guides/how-to/agents?method=api#create_the_agent

# Replace the __BRAND_ID__ with a brand id that you can create agents for
# Make sure a service account key file exists at ./service_account_key.json

curl -X POST "https://businesscommunications.googleapis.com/v1/brands/__BRAND_ID__/agents" \
-H "Content-Type: application/json" \
-H "User-Agent: curl/business-communications" \
-H "$(oauth2l header --json ./service_account_key.json businesscommunications)" \
-d '{
  "displayName": "My first agent",
  "businessMessagesAgent": {
    "logoUrl": "https://developers.google.com/identity/images/g-logo.png",
    "entryPointConfigs": [
      {
        "allowedEntryPoint": "NON_LOCAL"
      }
    ],
    "customAgentId": "'$(uuidgen)'",
    "nonLocalConfig": {
      "regionCodes": [
        "US",
        "CA"
      ],
      "contactOption": {
        "url": "https://www.your-company-website.com",
        "options": [
          "EMAIL",
          "PHONE"
        ]
      },
      "enabledDomains": [
        "your-company-website.com"
      ],
      "phoneNumber": {
        "number": "+10000000000"
      },
      "callDeflectionPhoneNumbers": [
        {
          "number": "+10000000000"
        },
        {
          "number": "+10000000000"
        }
      ]
    },
    "conversationalSettings": {
      "en": {
        "welcomeMessage": {
          "text": "This is a sample welcome message"
        },
        "privacyPolicy": {
          "url": "https://www.your-company-website.com/privacy"
        },
        "conversationStarters": [
          {
            "suggestion": {
              "reply": {
                "text": "Option 1",
                "postbackData": "postback_option_1"
              }
            }
          }
        ]
      }
    },
    "defaultLocale": "en",
    "primaryAgentInteraction": {
      "interactionType": "HUMAN",
      "humanRepresentative": {
        "humanMessagingAvailability": {
          "hours": [
            {
              "startTime": {
                "hours": 8,
                "minutes": 30
              },
              "endTime": {
                "hours": 20,
                "minutes": 0
              },
              "timeZone": "America/Los_Angeles",
              "startDay": "MONDAY",
              "endDay": "SATURDAY"
            }
          ]
        }
      }
    }
  }
}'
    create-agent-bm.sh

    Node.js 

    /**
 * This code snippet creates a Business Messages agent.
 * Read more: https://developers.google.com/business-communications/business-messages/guides/how-to/agents?method=api#create_the_agent
 *
 * This code is based on the https://github.com/google-business-communications/nodejs-businesscommunications Node.js
 * Business Communications client library.
 */

/**
 * Edit the values below:
 */
const BRAND_ID = 'EDIT_HERE';
const PATH_TO_SERVICE_ACCOUNT_KEY = './service_account_key.json';

const businesscommunications = require('businesscommunications');
const {google} = require('googleapis');
const uuidv4 = require('uuid').v4;

// Initialize the Business Communications API
const bcApi = new businesscommunications.businesscommunications_v1.Businesscommunications({});

// Set the scope that we need for the Business Communications API
const scopes = [
  'https://www.googleapis.com/auth/businesscommunications',
];

// Set the private key to the service account file
const privatekey = require(PATH_TO_SERVICE_ACCOUNT_KEY);

async function main() {
  const authClient = await initCredentials();
  const brandName = 'brands/' + BRAND_ID;

  if (authClient) {
    const agentObject = {
      displayName: 'My first agent',
      businessMessagesAgent: {
        customAgentId: uuidv4(), // Optional
        logoUrl: 'https://developers.google.com/identity/images/g-logo.png',
        entryPointConfigs: [
          {
            allowedEntryPoint: 'NON_LOCAL',
          }
        ],
        nonLocalConfig: { // Configuration options for launching on non-local entry points
          // List of phone numbers for call deflection, values must be globally unique
          callDeflectionPhoneNumbers: [
            { number: '+10000000000' },
            { number: '+10000000001' },
          ],
          // Contact information for the agent that displays with the messaging button
          contactOption: {
            options: [
              'EMAIL',
              'PHONE'
            ],
            url: 'https://www.your-company-website.com',
          },
          // Domains enabled for messaging within Search, values must be globally unique
          enabledDomains: [ 'your-company-website.com' ],
          // Agent's phone number. Overrides the `phone` field
          // for conversations started from non-local entry points
          phoneNumber: { number: '+10000000000' },
          // List of CLDR region codes for countries where the agent is allowed to launch `NON_LOCAL` entry points
          regionCodes: [ 'US', 'CA' ]
        },
        // Must match a conversational setting locale
        defaultLocale: 'en',
        conversationalSettings: {
          en: {
            privacyPolicy: { url: 'https://www.your-company-website.com/privacy' },
            welcomeMessage: { text: 'This is a sample welcome message' },
            conversationStarters: [
              {
                suggestion: {
                  reply: {
                    text: 'Option 1',
                    postbackData: 'postback_option_1',
                  },
                },
              },
            ],
          },
        },
        primaryAgentInteraction: {
          interactionType: 'HUMAN',
          humanRepresentative: {
            humanMessagingAvailability: {
              hours: [
                {
                  startTime: {
                    hours: 8,
                    minutes: 30
                  },
                  startDay: 'MONDAY',
                  endDay: 'SATURDAY',
                  endTime: {
                    hours: 20,
                    minutes: 0
                  },
                  timeZone: 'America/Los_Angeles',
                },
              ],
            },
          },
        },
      },
    };

    // Setup the parameters for the API call
    const apiParams = {
      auth: authClient,
      parent: brandName,
      resource: agentObject
    };

    bcApi.brands.agents.create(apiParams, {}, (err, response) => {
      if (err !== undefined && err !== null) {
        console.dir(err);
      } else {
        // Agent created
        console.log(response.data);
      }
    });
  }
  else {
    console.log('Authentication failure.');
  }
}

/**
 * Initializes the Google credentials for calling the
 * Business Messages API.
 */
 async function initCredentials() {
  // Configure a JWT auth client
  const authClient = new google.auth.JWT(
    privatekey.client_email,
    null,
    privatekey.private_key,
    scopes,
  );

  return new Promise(function(resolve, reject) {
    // Authenticate request
    authClient.authorize(function(err, tokens) {
      if (err) {
        reject(false);
      } else {
        resolve(authClient);
      }
    });
  });
}

main();
    create-agent-bm.js

    Java 

    import com.google.api.client.googleapis.auth.oauth2.GoogleCredential;
import com.google.api.client.googleapis.javanet.GoogleNetHttpTransport;
import com.google.api.client.http.HttpTransport;
import com.google.api.client.json.jackson2.JacksonFactory;
import com.google.api.services.businesscommunications.v1.BusinessCommunications;
import com.google.api.services.businesscommunications.v1.model.Brand;
import com.google.common.collect.ImmutableMap;
import java.io.FileInputStream;
import java.util.Arrays;
import java.util.UUID;

class Main {
  /**
   * Initializes credentials used by the Business Communications API.
   */
  private static BusinessCommunications.Builder getBusinessCommunicationsBuilder() {
    BusinessCommunications.Builder builder = null;
    try {
      GoogleCredential credential = GoogleCredential
            .fromStream(new FileInputStream("PATH_TO_SERVICE_ACCOUNT_KEY"));

      credential = credential.createScoped(Arrays.asList(
          "https://www.googleapis.com/auth/businesscommunications"));

      credential.refreshToken();

      HttpTransport httpTransport = GoogleNetHttpTransport.newTrustedTransport();
      JacksonFactory jsonFactory = JacksonFactory.getDefaultInstance();

      // Create instance of the Business Communications API
      builder = new BusinessCommunications
          .Builder(httpTransport, jsonFactory, null)
          .setApplicationName(credential.getServiceAccountProjectId());

      // Set the API credentials and endpoint
      builder.setHttpRequestInitializer(credential);
    } catch (Exception e) {
      e.printStackTrace();
    }

    return builder;
  }

  public static void main(String args[]) {
    try {
      // Create client library reference
      BusinessCommunications.Builder builder = getBusinessCommunicationsBuilder();

      String brandName = "BRAND_ID";

      BusinessCommunications.Brands.Agents.Create request = builder
          .build().brands().agents().create(brandName,
              new Agent()
                  .setDisplayName("AGENT_NAME")
                  .setBusinessMessagesAgent(new BusinessMessagesAgent()
                      .setCustomAgentId("CUSTOM_ID") // Optional
                      .setLogoUrl("LOGO_URL")
                      .setEntryPointConfigs(Arrays.asList(
                        new BusinessMessagesEntryPointConfig()
                            .setAllowedEntryPoint(
                                "ENTRY_POINT_1"),
                        new BusinessMessagesEntryPointConfig()
                            .setAllowedEntryPoint(
                                "ENTRY_POINT_2")
                      ))
                      // Configuration options for launching on non-local entry points
                      .setNonLocalConfig(new NonLocalConfig()
                        // List of phone numbers for call deflection, values must be globally unique
                        .setCallDeflectionPhoneNumbers(Arrays.asList(new Phone().setNumber("DEFLECTION_PHONE_NUMBER_1"),
                            new Phone().setNumber("DEFLECTION_PHONE_NUMBER_2")))
                        // Contact information for the agent that displays with the messaging button
                        .setContactOption(new ContactOption().setOptions(Arrays.asList(
                            "CONTACT_OPTION_1",
                            "CONTACT_OPTION_2")
                        ).setUrl("WEBSITE_URL"))
                        // Domains enabled for messaging within Search, values must be globally unique
                        .setEnabledDomains(Arrays.asList("ENABLED_DOMAIN_1", "ENABLED_DOMAIN_2"))
                        // Agent's phone number. Overrides the `phone` field for
                        // conversations started from non-local entry points
                        .setPhoneNumber(new Phone().setNumber("CONTACT_PHONE_NUMBER"))
                        // List of regions where this agent will be available
                        .setRegionCodes(Arrays.asList("REGION_CODE")))
                      .setDefaultLocale("LOCALE")
                      // Create a map between the language code and the initial conversation settings
                      .setConversationalSettings(ImmutableMap.of("LOCALE",
                        new ConversationalSetting()
                            .setPrivacyPolicy(new PrivacyPolicy().setUrl("PRIVACY_POLICY_URL"))
                            .setWelcomeMessage(new WelcomeMessage().setText("WELCOME_MESSAGE"))
                            .setConversationStarters(Arrays.asList(
                                new ConversationStarters().setSuggestion(new Suggestion()
                                    .setReply(new SuggestedReply().setText("SUGGESTION_TEXT").setPostbackData("SUGGESTION_POSTBACK_DATA")))
                            ))))
                      .setPrimaryAgentInteraction(new SupportedAgentInteraction()
                          .setInteractionType(InteractionType.HUMAN.toString())
                          .setHumanRepresentative(new HumanRepresentative()
                              .setHumanMessagingAvailability(new MessagingAvailability()
                                  // Create a list of available hours
                                  .setHours(Arrays.asList(new Hours()
                                    .setStartTime(new TimeOfDay().setHours(START_TIME_HOURS).setMinutes(START_TIME_MINUTES))
                                    .setStartDay("BEGINNING_DAY_OF_WEEK")
                                    .setEndDay("END_DAY_OF_WEEK")
                                    .setEndTime(new TimeOfDay().setHours(END_TIME_HOURS).setMinutes(END_TIME_MINUTES))
                                    .setTimeZone("TIME_ZONE"))))))

                  ));

      Agent agent = request.execute();

      System.out.println(agent.toPrettyString());
    } catch (Exception e) {
      e.printStackTrace();
    }
  }
}
     يستند هذا الرمز إلى مكتبة برمجية Java Business Communications.

    Python 

    """This code creates a Business Messages agent.

Read more: https://developers.google.com/business-communications/business-messages/guides/how-to/agents?method=api#create_the_agent

This code is based on the https://github.com/google-business-communications/python-businessmessages
Python Business Messages client library.
"""

from oauth2client.service_account import ServiceAccountCredentials
from businesscommunications.businesscommunications_v1_client import BusinesscommunicationsV1
from businesscommunications.businesscommunications_v1_messages import (
    Agent, BusinesscommunicationsBrandsAgentsCreateRequest,
    BusinessMessagesAgent, BusinessMessagesEntryPointConfig,
    ContactOption, ConversationalSetting, ConversationStarters,
    Hours, HumanRepresentative, MessagingAvailability,
    NonLocalConfig, Phone, PrivacyPolicy, Suggestion,
    SuggestedReply, SupportedAgentInteraction,
    TimeOfDay, WelcomeMessage
)

# Edit the values below:
BRAND_ID = 'EDIT_HERE'
SCOPES = ['https://www.googleapis.com/auth/businesscommunications']
SERVICE_ACCOUNT_FILE = './service_account_key.json'

credentials = ServiceAccountCredentials.from_json_keyfile_name(
    SERVICE_ACCOUNT_FILE, scopes=SCOPES)

client = BusinesscommunicationsV1(credentials=credentials)

agents_service = BusinesscommunicationsV1.BrandsAgentsService(client)

brand_name = 'brands/ '+ BRAND_ID

agent = Agent(
    displayName='My first agent',
    businessMessagesAgent=BusinessMessagesAgent(
        customAgentId='CUSTOM_ID', # Optional
        logoUrl='https://developers.google.com/identity/images/g-logo.png',
        entryPointConfigs=[BusinessMessagesEntryPointConfig(
            allowedEntryPoint=BusinessMessagesEntryPointConfig.AllowedEntryPointValueValuesEnum.LOCATION
        ), BusinessMessagesEntryPointConfig(
            allowedEntryPoint=BusinessMessagesEntryPointConfig.AllowedEntryPointValueValuesEnum.NON_LOCAL
        )],
        nonLocalConfig=NonLocalConfig(
            # List of phone numbers for call deflection, values must be globally unique
            # Generating a random phone number for demonstration purposes
            # This should be replaced with a real brand phone number
            callDeflectionPhoneNumbers=[Phone(number='+10000000000'),
              Phone(number='+10000000001')],
            # Contact information for the agent that displays with the messaging button
            contactOption=ContactOption(
                    options=[ContactOption.OptionsValueListEntryValuesEnum.EMAIL,
                        ContactOption.OptionsValueListEntryValuesEnum.PHONE],
                    url='https://www.your-company-website.com'
                ),
            # Domains enabled for messaging within Search, values must be globally unique
            # Generating a random URL for demonstration purposes
            # This should be replaced with a real brand URL
            enabledDomains=['your-company-website.com'],
            # Agent's phone number. Overrides the `phone` field for conversations started from non-local entry points
            phoneNumber=Phone(number='+10000000000'),
            # List of CLDR region codes for countries where the agent is allowed to launch `NON_LOCAL` entry points.
            # Example is for launching in Canada and the USA
            regionCodes=['US', 'CA']
        ),
        defaultLocale='en',
        conversationalSettings=BusinessMessagesAgent.ConversationalSettingsValue(
            additionalProperties=[BusinessMessagesAgent.ConversationalSettingsValue.AdditionalProperty(
                key='en',
                value=ConversationalSetting(
                    privacyPolicy=PrivacyPolicy(url='https://www.your-company-website.com/privacy'),
                    welcomeMessage=WelcomeMessage(text='This is a sample welcome message'),
                    conversationStarters=[
                        ConversationStarters(
                            suggestion=Suggestion(
                                reply=SuggestedReply(text='Option 1',
                                                     postbackData='postback_option_1')
                            )
                        )
                    ]
                )
            )]
        ),
        primaryAgentInteraction=SupportedAgentInteraction(
            interactionType=SupportedAgentInteraction.InteractionTypeValueValuesEnum.HUMAN,
            humanRepresentative=HumanRepresentative(
                humanMessagingAvailability=MessagingAvailability(hours=[
                        Hours(
                            startTime=TimeOfDay(hours=8, minutes=30),
                            startDay=Hours.StartDayValueValuesEnum.MONDAY,
                            endDay=Hours.EndDayValueValuesEnum.SATURDAY,
                            endTime=TimeOfDay(hours=20, minutes=0),
                            timeZone='America/Los_Angeles'
                        )
                    ])
            )
        ),
    )
)

new_agent = agents_service.Create(
    BusinesscommunicationsBrandsAgentsCreateRequest(
        agent=agent,
        parent=brand_name
    )
)

print(new_agent)
    create-agent-bm.py

    لمعرفة خيارات التنسيق والقيمة، راجِع brands.agents.

  3. إذا كانت العلامة التجارية لها مواقع جغرافية تريد ربطها بوكيلك، اطّلِع على إضافة المواقع الجغرافية.

مثال: إنشاء موظّف دعم لشركة Growing Tree Bank

curl -X POST "https://businesscommunications.googleapis.com/v1/brands" \
-H "Content-Type: application/json" \
-H "User-Agent: curl/business-communications" \
-H "$(oauth2l header --json /path/to/service/account/key.json businesscommunications)" \
-d "{
    'displayName': 'Growing Tree Bank'
}"

# Fetch returned brand name value of "brands/12345"

curl -X POST "https://businesscommunications.googleapis.com/v1/brands/12345/agents" \
-H "Content-Type: application/json" \
-H "User-Agent: curl/business-communications" \
-H "$(oauth2l header --json /path/to/service/account/key.json businesscommunications)" \
-d "{
    'displayName': 'Growing Tree Bank',
    'businessMessagesAgent': {
        'logoUrl': 'https://www.growingtreebank.com/images/logo.png',
        'entryPointConfigs': [
          {
            'allowedEntryPoint': 'NON_LOCAL',
          },
          {
            'allowedEntryPoint': 'LOCATION',
          },
        ],
        'customAgentId': 'growing-tree-bank',
        'nonLocalConfig': {
            'regionCodes': ['001'],
            'contactOption': {
                'url': 'https://www.growingtreebank.com',
                'options': [
                    'EMAIL',
                    'PHONE',
                ],
            },
            'enabledDomains': [
                'https://www.growingtreebank.com',
            ],
            'phoneNumber': {
                'number': '+12223334444',
            },
            'callDeflectionPhoneNumbers': [
                {
                    'number': '+12223334444',
                },
                {
                    'number': '+56667778888',
                },
            ],
        },
        'conversationalSettings': {
            'en': {
                'welcomeMessage': {
                    'text': 'Thanks for contacting Growing Tree Bank. What can I help with today?',
                },
                'privacyPolicy': {
                    'url': 'https://www.growingtreebank.com/privacy',
                },
                'conversationStarters': [
                    {
                        'suggestion': {
                            'reply': {
                                'text': 'Set up an account',
                                'postbackData': 'new-account',
                            },
                        },
                    },
                ],
            },
        },
        'defaultLocale': 'en',
        'primaryAgentInteraction': {
            'interactionType': 'BOT',
            'botRepresentative': {
                'botMessagingAvailability': {
                    'hours': [
                        {
                            'startTime': {
                                'hours': '8',
                                'minutes': '00',
                            },
                            'endTime': {
                                'hours': '17',
                                'minutes': '30',
                            },
                            'timeZone': 'America/Los_Angeles',
                            'startDay': 'MONDAY',
                            'endDay': 'FRIDAY',
                        },
                    ],
                },
            },
        },
    },
}"

تخزين المعلومات المهمة

عند إنشاء وكيل، تعرض Business Communications API قيم وكيلك، بما في ذلك name وtestUrls.

ضبط ردّ تلقائي على الويب على مستوى موظّف الدعم

ستتلقّى الرسائل المُرسَلة إلى موظّف الدعم في ردّ تلقائي على الويب. إذا كنت تريد أن تصل رسائل العميل إلى وكيل دعم معيّن من خلال ميزة الردّ التلقائي على الويب مختلفة، يمكنك ضبط ميزة الردّ التلقائي على الويب على مستوى الوكيل.

لضبط ميزة الردّ التلقائي على الويب على مستوى موظّف الدعم، استخدِم وحدة تحكّم المطوّر.

اختبار وكيل

يتوفّر لكل موظّف دعم عناوين URL تجريبية تتيح لك الاطّلاع على شكل المحادثة مع هذا الموظّف بالنسبة إلى المستخدمين، كما تتيح لك التحقّق من بنية رسائلك الأساسية.

يحتوي TestUrl على السمتَين url وsurface. لاختبار الجهاز الذي يعمل بنظام التشغيل iOS، استخدِم عنوان URL للاختبار مع قيمة المساحة التي تظهر عليها الإعلان SURFACE_IOS_MAPS. يؤدي فتح عنوان URL على جهاز iOS مثبَّت عليه تطبيق "خرائط Google" إلى بدء محادثة مع موظّف الدعم وتجربة جميع ميزات المحادثة المتوفّرة فيه.

تحتوي أجهزة Android على عنوانَي URL تجريبيَّين. عناوين URL التي تحمل قيمة surfaceSURFACE_ANDROID_MAPS تفتح محادثات في "خرائط Google" وتمثّل نقاط دخول المحادثات التي تظهر في "خرائط Google". عناوين URL التي تحتوي على قيمة surface‏ SURFACE_ANDROID_WEB تفتح محادثات في عرض محادثي تراكبي وتمثّل جميع نقاط الدخول الأخرى.

بعد فتح مساحة محادثة، تشمل المناقشة جميع معلومات العلامة التجارية التي سيراها المستخدمون، وعند إرسال رسالة إلى موظّف الدعم، يتلقّى رابط البيانات في الخادم ملف JSON الكامل الذي تتوقّعه عند التواصل مع المستخدمين.

لفتح عنوان URL التجريبي لموظّف الدعم، انقر على أحد الروابط أو استخدِم مشغِّل موظّفي الدعم في ميزة "الرسائل التجارية" على جهاز جوّال.

الحصول على معلومات موظّف الدعم

للحصول على معلومات عن موظّف دعم، مثل agentTestUrl، يمكنك الحصول على المعلومات من Business Communications API، شرط أن يكون لديك قيمة name الخاصة بالموظّف.

الحصول على معلومات عن موظّف دعم واحد

للحصول على معلومات موظّف الدعم، شغِّل الأمر التالي. استبدِل BRAND_ID وAGENT_ID بالقيم الفريدة من name للموظف.

cURL 

# This code gets the agent.
# Read more: https://developers.google.com/business-communications/business-messages/reference/business-communications/rest/v1/brands.agents/get

# Replace the __BRAND_ID__ and __AGENT_ID__
# Make sure a service account key file exists at ./service_account_key.json

curl -X GET \
"https://businesscommunications.googleapis.com/v1/brands/__BRAND_ID__/agents/__AGENT_ID__" \
-H "Content-Type: application/json" \
-H "User-Agent: curl/business-communications" \
-H "$(oauth2l header --json ./service_account_key.json businesscommunications)"
get-agent.sh

Node.js 

/**
 * This code snippet gets an agent.
 * Read more: https://developers.google.com/business-communications/business-messages/reference/business-communications/rest/v1/brands.agents/get
 *
 * This code is based on the https://github.com/google-business-communications/nodejs-businesscommunications Node.js
 * Business Communications client library.
 */

/**
 * Edit the values below:
 */
const BRAND_ID = 'EDIT_HERE';
const AGENT_ID = 'EDIT_HERE';
const PATH_TO_SERVICE_ACCOUNT_KEY = './service_account_key.json';

const businesscommunications = require('businesscommunications');
const {google} = require('googleapis');

// Initialize the Business Communications API
const bcApi = new businesscommunications.businesscommunications_v1.Businesscommunications({});

// Set the scope that we need for the Business Communications API
const scopes = [
  'https://www.googleapis.com/auth/businesscommunications',
];

// Set the private key to the service account file
const privatekey = require(PATH_TO_SERVICE_ACCOUNT_KEY);

async function main() {
  const authClient = await initCredentials();

  const agentName = 'brands/' + BRAND_ID + '/agents/' + AGENT_ID;

  if (authClient) {
    // Setup the parameters for the API call
    const apiParams = {
      auth: authClient,
      name: agentName,
    };

    bcApi.brands.agents.get(apiParams, {}, (err, response) => {
      if (err !== undefined && err !== null) {
        console.dir(err);
      } else {
        // Agent found
        console.log(response.data);
      }
    });
  }
  else {
    console.log('Authentication failure.');
  }
}

/**
 * Initializes the Google credentials for calling the
 * Business Messages API.
 */
 async function initCredentials() {
  // Configure a JWT auth client
  const authClient = new google.auth.JWT(
    privatekey.client_email,
    null,
    privatekey.private_key,
    scopes,
  );

  return new Promise(function(resolve, reject) {
    // Authenticate request
    authClient.authorize(function(err, tokens) {
      if (err) {
        reject(false);
      } else {
        resolve(authClient);
      }
    });
  });
}

main();
get-agent.js

Java 

import com.google.api.client.googleapis.auth.oauth2.GoogleCredential;
import com.google.api.client.googleapis.javanet.GoogleNetHttpTransport;
import com.google.api.client.http.HttpTransport;
import com.google.api.client.json.jackson2.JacksonFactory;
import com.google.api.services.businesscommunications.v1.BusinessCommunications;
import com.google.api.services.businesscommunications.v1.model.Agent;
import java.io.FileInputStream;
import java.util.Arrays;

class Main {
  /**
   * Initializes credentials used by the Business Communications API.
   */
  private static BusinessCommunications.Builder getBusinessCommunicationsBuilder() {
    BusinessCommunications.Builder builder = null;
    try {
      GoogleCredential credential = GoogleCredential
            .fromStream(new FileInputStream("PATH_TO_SERVICE_ACCOUNT_KEY"));

      credential = credential.createScoped(Arrays.asList(
          "https://www.googleapis.com/auth/businesscommunications"));

      credential.refreshToken();

      HttpTransport httpTransport = GoogleNetHttpTransport.newTrustedTransport();
      JacksonFactory jsonFactory = JacksonFactory.getDefaultInstance();

      // Create instance of the Business Communications API
      builder = new BusinessCommunications
          .Builder(httpTransport, jsonFactory, null)
          .setApplicationName(credential.getServiceAccountProjectId());

      // Set the API credentials and endpoint
      builder.setHttpRequestInitializer(credential);
    } catch (Exception e) {
      e.printStackTrace();
    }

    return builder;
  }

  public static void main(String args[]) {
    try {
      // Create client library reference
      BusinessCommunications.Builder builder = getBusinessCommunicationsBuilder();

      String agentName = "brands/BRAND_ID/agents/AGENT_ID";

      BusinessCommunications.Brands.Agents.Get request = builder
        .build().brands().agents().get(agentName);

      Agent agent = request.execute();

      System.out.println(agent.toPrettyString());
    } catch (Exception e) {
      e.printStackTrace();
    }
  }
}
 يستند هذا الرمز إلى مكتبة العميل Java Business Communications.

Python 

"""This code gets the agent.

Read more: https://developers.google.com/business-communications/business-messages/reference/business-communications/rest/v1/brands.agents/get

This code is based on the https://github.com/google-business-communications/python-businessmessages
Python Business Messages client library.
"""

from oauth2client.service_account import ServiceAccountCredentials
from businesscommunications.businesscommunications_v1_client import BusinesscommunicationsV1
from businesscommunications.businesscommunications_v1_messages import (
    Agent,
    BusinesscommunicationsBrandsAgentsGetRequest,
)

# Edit the values below:
BRAND_ID = 'EDIT_HERE'
AGENT_ID = 'EDIT_HERE'
SCOPES = ['https://www.googleapis.com/auth/businesscommunications']
SERVICE_ACCOUNT_FILE = './service_account_key.json'

credentials = ServiceAccountCredentials.from_json_keyfile_name(
    SERVICE_ACCOUNT_FILE, scopes=SCOPES)

client = BusinesscommunicationsV1(credentials=credentials)

agents_service = BusinesscommunicationsV1.BrandsAgentsService(client)

agent_name = 'brands/' + BRAND_ID + '/agents/' + AGENT_ID

agent = agents_service.Get(BusinesscommunicationsBrandsAgentsGetRequest(
        name=agent_name
    ))

print(agent)
get-agent.py

إدراج جميع موظّفي الدعم لعلامة تجارية معيّنة

إذا كنت لا تعرف name للموظف، يمكنك الحصول على معلومات عن جميع الموظفين المرتبطين بعلامة تجارية من خلال حذف قيمة AGENT_ID من عنوان URL لطلب GET.

cURL 

# This code lists all agents from a brand.
# Read more: https://developers.google.com/business-communications/business-messages/reference/business-communications/rest/v1/brands.agents/list

# Replace the __BRAND_ID__
# Make sure a service account key file exists at ./service_account_key.json

curl -X GET \
"https://businesscommunications.googleapis.com/v1/brands/__BRAND_ID__/agents/" \
-H "Content-Type: application/json" \
-H "User-Agent: curl/business-communications" \
-H "$(oauth2l header --json ./service_account_key.json businesscommunications)"
list-agents.sh

Node.js 

/**
 * This code snippet lists the agents of a brand.
 * Read more: https://developers.google.com/business-communications/business-messages/reference/business-communications/rest/v1/brands.agents/list
 *
 * This code is based on the https://github.com/google-business-communications/nodejs-businesscommunications Node.js
 * Business Communications client library.
 */

/**
 * Edit the values below:
 */
const BRAND_ID = 'EDIT_HERE';
const PATH_TO_SERVICE_ACCOUNT_KEY = './service_account_key.json';

const businesscommunications = require('businesscommunications');
const {google} = require('googleapis');

// Initialize the Business Communications API
const bcApi = new businesscommunications.businesscommunications_v1.Businesscommunications({});

// Set the scope that we need for the Business Communications API
const scopes = [
  'https://www.googleapis.com/auth/businesscommunications',
];

// Set the private key to the service account file
const privatekey = require(PATH_TO_SERVICE_ACCOUNT_KEY);

async function main() {
  const authClient = await initCredentials();

  const brandName = 'brands/' + BRAND_ID;

  if (authClient) {
    // Setup the parameters for the API call
    const apiParams = {
      auth: authClient,
      parent: brandName,
    };

    bcApi.brands.agents.list(apiParams, {}, (err, response) => {
      if (err !== undefined && err !== null) {
        console.dir(err);
      } else {
        // Agent found
        console.log(response.data);
      }
    });
  }
  else {
    console.log('Authentication failure.');
  }
}

/**
 * Initializes the Google credentials for calling the
 * Business Messages API.
 */
 async function initCredentials() {
  // Configure a JWT auth client
  const authClient = new google.auth.JWT(
    privatekey.client_email,
    null,
    privatekey.private_key,
    scopes,
  );

  return new Promise(function(resolve, reject) {
    // Authenticate request
    authClient.authorize(function(err, tokens) {
      if (err) {
        reject(false);
      } else {
        resolve(authClient);
      }
    });
  });
}

main();
list-agents.js

Java 

import com.google.api.client.googleapis.auth.oauth2.GoogleCredential;
import com.google.api.client.googleapis.javanet.GoogleNetHttpTransport;
import com.google.api.client.http.HttpTransport;
import com.google.api.client.json.jackson2.JacksonFactory;
import com.google.api.services.businesscommunications.v1.BusinessCommunications;
import com.google.api.services.businesscommunications.v1.model.Agent;
import java.io.FileInputStream;
import java.io.IOException;
import java.util.Arrays;
import java.util.List;

class Main {
  /**
   * Initializes credentials used by the Business Communications API.
   */
  private static BusinessCommunications.Builder getBusinessCommunicationsBuilder() {
    BusinessCommunications.Builder builder = null;
    try {
      GoogleCredential credential = GoogleCredential
            .fromStream(new FileInputStream("PATH_TO_SERVICE_ACCOUNT_KEY"));

      credential = credential.createScoped(Arrays.asList(
          "https://www.googleapis.com/auth/businesscommunications"));

      credential.refreshToken();

      HttpTransport httpTransport = GoogleNetHttpTransport.newTrustedTransport();
      JacksonFactory jsonFactory = JacksonFactory.getDefaultInstance();

      // Create instance of the Business Communications API
      builder = new BusinessCommunications
          .Builder(httpTransport, jsonFactory, null)
          .setApplicationName(credential.getServiceAccountProjectId());

      // Set the API credentials and endpoint
      builder.setHttpRequestInitializer(credential);
    } catch (Exception e) {
      e.printStackTrace();
    }

    return builder;
  }

  public static void main(String args[]) {
    try {
      // Create client library reference
      BusinessCommunications.Builder builder = getBusinessCommunicationsBuilder();

      String brandName = "brands/BRAND_ID";

      BusinessCommunications.Brands.Agents.List request = builder
          .build().brands().agents().list(brandName);

      List agents = request.execute().getAgents();
      agents.stream().forEach(agent -> {
        try {
          System.out.println(agent.toPrettyString());
        } catch (IOException e) {
          e.printStackTrace();
        }
      });
    } catch (Exception e) {
      e.printStackTrace();
    }
  }
}
 يستند هذا الرمز إلى مكتبة العميل Java Business Communications.

Python 

"""This code lists all agents from a brand.

Read more: https://developers.google.com/business-communications/business-messages/reference/business-communications/rest/v1/brands.agents/list

This code is based on the https://github.com/google-business-communications/python-businessmessages
Python Business Messages client library.
"""

from oauth2client.service_account import ServiceAccountCredentials
from businesscommunications.businesscommunications_v1_client import BusinesscommunicationsV1
from businesscommunications.businesscommunications_v1_messages import (
    Agent,
    BusinesscommunicationsBrandsAgentsGetRequest,
)

# Edit the values below:
BRAND_ID = 'EDIT_HERE'
SCOPES = ['https://www.googleapis.com/auth/businesscommunications']
SERVICE_ACCOUNT_FILE = './service_account_key.json'

credentials = ServiceAccountCredentials.from_json_keyfile_name(
    SERVICE_ACCOUNT_FILE, scopes=SCOPES)

client = BusinesscommunicationsV1(credentials=credentials)

agents_service = BusinesscommunicationsV1.BrandsAgentsService(client)

brand_name = 'brands/' + BRAND_ID

agents = agents_service.List(BusinesscommunicationsBrandsAgentsListRequest(
        parent=brand_name
    ))

print(agents)
list-agents.py

تعديل معلومات الوكيل

لتعديل وكيل، عليك تنفيذ طلب PATCH باستخدام واجهة برمجة التطبيقات Business Communications API. عند إجراء طلب البيانات من واجهة برمجة التطبيقات، عليك تضمين أسماء الحقول التي تريد تعديلها كقيم لمَعلمة عنوان URL "updateMask".

على سبيل المثال، في حال تعديل الحقلين displayName وcustomAgentId، تكون مَعلمة عنوان URL "updateMask" هي "updateMask=displayName,businessMessagesAgent.customAgentId".

لمعرفة خيارات التنسيق والقيمة، راجِع brands.agents.patch.

إذا كنت لا تعرف name أحد موظّفي الدعم، اطّلِع على عرض قائمة بجميع موظّفي الدعم لعلامة دلاّلة.

بعد إثبات هوية أحد الموظّفين، يمكنك تعديل الحقول التالية فقط:

  • conversationalSetting

  • customAgentId

  • defaultLocale

  • primaryAgentInteraction

  • additionalAgentInteractions

  • phone

إذا كنت بحاجة إلى تعديل حقول أخرى بعد إثبات هوية موظّف الدعم، يمكنك التواصل معنا. (يجب أولاً تسجيل الدخول باستخدام حساب على Google في "الرسائل التجارية". لتسجيل حساب، يُرجى الاطّلاع على مقالة التسجيل باستخدام رسائل Business.)

مثال: تعديل الاسم المعروض

cURL 

curl -X PATCH \
"https://businesscommunications.googleapis.com/v1/brands/BRAND_ID/agents/AGENT_ID?updateMask=displayName" \
-H "Content-Type: application/json" \
-H "User-Agent: curl/business-communications" \
-H "$(oauth2l header --json PATH_TO_SERVICE_ACCOUNT_KEY businesscommunications)" \
-d "{
    'displayName': 'Growing Tree Bank',
}"

Node.js 

const businesscommunications = require('businesscommunications');
const {google} = require('googleapis');

// Initialize the Business Communications API
let bcApi = new businesscommunications.businesscommunications_v1.Businesscommunications({});

// Set the scope that we need for the Business Communications API
const scopes = [
  'https://www.googleapis.com/auth/businesscommunications',
];

// Set the private key to the service account file
const privatekey = require('PATH_TO_SERVICE_ACCOUNT_KEY');

/**
 * Initializes the Google credentials for calling the
 * Business Messages API.
 */
async function initCredentials() {
  // Configure a JWT auth client
  let authClient = new google.auth.JWT(
    privatekey.client_email,
    null,
    privatekey.private_key,
    scopes,
  );

  return new Promise(function(resolve, reject) {
    // Authenticate request
    authClient.authorize(function(err, tokens) {
      if (err) {
        reject(false);
      } else {
        resolve(authClient);
      }
    });
  });
}

async function main() {
  let authClient = await initCredentials();

  let agentName = 'brands/BRAND_ID/agents/AGENT_ID';

  if (authClient) {
    // Setup the parameters for the API call
    const apiParams = {
      auth: authClient,
      name: agentName,
      updateMask: 'displayName',
      resource: {
        displayName: 'Growing Tree Bank',
      }
    };

    bcApi.brands.agents.patch(apiParams, {}, (err, response) => {
      if (err !== undefined && err !== null) {
        console.dir(err);
      } else {
        // Agent found
        console.log(response.data);
      }
    });
  }
  else {
    console.log('Authentication failure.');
  }
}

main();
 يستند هذا الرمز إلى مكتبة العميل Node.js Business Communications.

Java 

import com.google.api.client.googleapis.auth.oauth2.GoogleCredential;
import com.google.api.client.googleapis.javanet.GoogleNetHttpTransport;
import com.google.api.client.http.HttpTransport;
import com.google.api.client.json.jackson2.JacksonFactory;
import com.google.api.services.businesscommunications.v1.BusinessCommunications;
import com.google.api.services.businesscommunications.v1.model.Agent;
import java.io.FileInputStream;
import java.util.Arrays;

class Main {
  /**
   * Initializes credentials used by the Business Communications API.
   */
  private static BusinessCommunications.Builder getBusinessCommunicationsBuilder() {
    BusinessCommunications.Builder builder = null;
    try {
      GoogleCredential credential = GoogleCredential
            .fromStream(new FileInputStream("PATH_TO_SERVICE_ACCOUNT_KEY"));

      credential = credential.createScoped(Arrays.asList(
          "https://www.googleapis.com/auth/businesscommunications"));

      credential.refreshToken();

      HttpTransport httpTransport = GoogleNetHttpTransport.newTrustedTransport();
      JacksonFactory jsonFactory = JacksonFactory.getDefaultInstance();

      // Create instance of the Business Communications API
      builder = new BusinessCommunications
          .Builder(httpTransport, jsonFactory, null)
          .setApplicationName(credential.getServiceAccountProjectId());

      // Set the API credentials and endpoint
      builder.setHttpRequestInitializer(credential);
    } catch (Exception e) {
      e.printStackTrace();
    }

    return builder;
  }

  public static void main(String args[]) {
    try {
      // Create client library reference
      BusinessCommunications.Builder builder = getBusinessCommunicationsBuilder();

      String agentName = "brands/BRAND_ID/agents/AGENT_ID";

      Agent agent = new Agent().setDisplayName("Growing Tree Bank");

      BusinessCommunications.Brands.Agents.Patch request = builder
          .build().brands().agents().patch(agentName, agent);

      request.setUpdateMask("displayName");

      Agent updatedAgent = request.execute();
      System.out.println(updatedAgent.toPrettyString());
    } catch (Exception e) {
      e.printStackTrace();
    }
  }
}
 يستند هذا الرمز إلى مكتبة العميل Java Business Communications.

Python 

from oauth2client.service_account import ServiceAccountCredentials
from businesscommunications.businesscommunications_v1_client import (
    BusinesscommunicationsV1
)
from businesscommunications.businesscommunications_v1_messages import (
    Agent,
    BusinesscommunicationsBrandsAgentsPatchRequest,
)

SCOPES = ['https://www.googleapis.com/auth/businesscommunications']
SERVICE_ACCOUNT_FILE = 'PATH_TO_SERVICE_ACCOUNT_KEY'

credentials = ServiceAccountCredentials.from_json_keyfile_name(
    SERVICE_ACCOUNT_FILE, scopes=SCOPES)

client = BusinesscommunicationsV1(credentials=credentials)

agents_service = BusinesscommunicationsV1.BrandsAgentsService(client)

agent_name = 'brands/BRAND_ID/agents/AGENT_ID'

agent=Agent(
          displayName='Growing Tree Bank'
      )

updated_agent = agents_service.Patch(
        BusinesscommunicationsBrandsAgentsPatchRequest(
            agent=agent,
            name=agent_name,
            updateMask='displayName'
        )
    )

print(updated_agent)
 تستند هذه التعليمات البرمجية إلى مكتبة برامج Python لعملاء ميزة "اتصالات الأعمال".

مثال: تحديد مجموعتَي نقاط الدخول NON_LOCAL وLOCATION

cURL 

curl -X PATCH \
"https://businesscommunications.googleapis.com/v1/brands/BRAND_ID/agents/AGENT_ID?updateMask=businessMessagesAgent.entryPointConfigs" \
-H "Content-Type: application/json" \
-H "User-Agent: curl/business-communications" \
-H "$(oauth2l header --json PATH_TO_SERVICE_ACCOUNT_KEY businesscommunications)" \
-d "{
  'businessMessagesAgent': {
    'entryPointConfigs': [
      {
        'allowedEntryPoint': 'NON_LOCAL',
      },
      {
        'allowedEntryPoint': 'LOCATION',
      },
    ],
  },
}"

Node.js 

const businesscommunications = require('businesscommunications');
const {google} = require('googleapis');

// Initialize the Business Communications API
let bcApi = new businesscommunications.businesscommunications_v1.Businesscommunications({});

// Set the scope that we need for the Business Communications API
const scopes = [
  'https://www.googleapis.com/auth/businesscommunications',
];

// Set the private key to the service account file
const privatekey = require('PATH_TO_SERVICE_ACCOUNT_KEY');

/**
 * Initializes the Google credentials for calling the
 * Business Messages API.
 */
async function initCredentials() {
  // Configure a JWT auth client
  let authClient = new google.auth.JWT(
    privatekey.client_email,
    null,
    privatekey.private_key,
    scopes,
  );

  return new Promise(function(resolve, reject) {
    // Authenticate request
    authClient.authorize(function(err, tokens) {
      if (err) {
        reject(false);
      } else {
        resolve(authClient);
      }
    });
  });
}

async function main() {
  let authClient = await initCredentials();

  let agentName = 'brands/BRAND_ID/agents/AGENT_ID';

  if (authClient) {
    // Setup the parameters for the API call
    const apiParams = {
      auth: authClient,
      name: agentName,
      updateMask: 'businessMessagesAgent.entryPointConfigs',
      resource: {
        businessMessagesAgent: {
          entryPointConfigs: [
            {
              allowedEntryPoint: 'LOCATION',
            },
            {
              allowedEntryPoint: 'NON_LOCAL',
            },
          ],
        }
      }
    };

    bcApi.brands.agents.patch(apiParams, {}, (err, response) => {
      if (err !== undefined && err !== null) {
        console.dir(err);
      } else {
        // Agent found
        console.log(response.data);
      }
    });
  }
  else {
    console.log('Authentication failure.');
  }
}

main();
 يستند هذا الرمز إلى مكتبة العميل Node.js لـ Business Communications.

Java 

import com.google.api.client.googleapis.auth.oauth2.GoogleCredential;
import com.google.api.client.googleapis.javanet.GoogleNetHttpTransport;
import com.google.api.client.http.HttpTransport;
import com.google.api.client.json.jackson2.JacksonFactory;
import com.google.api.services.businesscommunications.v1.BusinessCommunications;
import com.google.api.services.businesscommunications.v1.model.*;
import java.io.FileInputStream;
import java.util.Arrays;

class Main {
  /**
   * Initializes credentials used by the Business Communications API.
   */
  private static BusinessCommunications.Builder getBusinessCommunicationsBuilder() {
    BusinessCommunications.Builder builder = null;
    try {
      GoogleCredential credential = GoogleCredential
            .fromStream(new FileInputStream("PATH_TO_SERVICE_ACCOUNT_KEY"));

      credential = credential.createScoped(Arrays.asList(
          "https://www.googleapis.com/auth/businesscommunications"));

      credential.refreshToken();

      HttpTransport httpTransport = GoogleNetHttpTransport.newTrustedTransport();
      JacksonFactory jsonFactory = JacksonFactory.getDefaultInstance();

      // Create instance of the Business Communications API
      builder = new BusinessCommunications
          .Builder(httpTransport, jsonFactory, null)
          .setApplicationName(credential.getServiceAccountProjectId());

      // Set the API credentials and endpoint
      builder.setHttpRequestInitializer(credential);
    } catch (Exception e) {
      e.printStackTrace();
    }

    return builder;
  }

  public static void main(String args[]) {
    try {
      // Create client library reference
      BusinessCommunications.Builder builder = getBusinessCommunicationsBuilder();

      String agentName = "brands/BRAND_ID/agents/AGENT_ID";

      Agent agent = new Agent().setBusinessMessagesAgent(
          new BusinessMessagesAgent().setEntryPointConfigs(Arrays.asList(
              new BusinessMessagesEntryPointConfig()
                  .setAllowedEntryPoint(
                      "NON_LOCAL"),
              new BusinessMessagesEntryPointConfig()
                  .setAllowedEntryPoint(
                      "LOCATION"))));

      BusinessCommunications.Brands.Agents.Patch request = builder
          .build().brands().agents().patch(agentName, agent);

      request.setUpdateMask("businessMessagesAgent.entryPointConfigs");

      Agent updatedAgent = request.execute();
      System.out.println(updatedAgent.toPrettyString());
    } catch (Exception e) {
      e.printStackTrace();
    }
  }
}
 يستند هذا الرمز إلى مكتبة العميل Java Business Communications.

Python 

from oauth2client.service_account import ServiceAccountCredentials
from businesscommunications.businesscommunications_v1_client import (
    BusinesscommunicationsV1
)
from businesscommunications.businesscommunications_v1_messages import (
    Agent,
    BusinessMessagesAgent,
    BusinessMessagesEntryPointConfig,
    BusinesscommunicationsBrandsAgentsPatchRequest,
)

SCOPES = ['https://www.googleapis.com/auth/businesscommunications']
SERVICE_ACCOUNT_FILE = 'PATH_TO_SERVICE_ACCOUNT_KEY'

credentials = ServiceAccountCredentials.from_json_keyfile_name(
    SERVICE_ACCOUNT_FILE, scopes=SCOPES)

client = BusinesscommunicationsV1(credentials=credentials)

agents_service = BusinesscommunicationsV1.BrandsAgentsService(client)

agent_name = 'brands/BRAND_ID/agents/AGENT_ID'

agent=Agent(
    businessMessagesAgent=BusinessMessagesAgent(
        entryPointConfigs=[BusinessMessagesEntryPointConfig(
            allowedEntryPoint=BusinessMessagesEntryPointConfig.AllowedEntryPointValueValuesEnum.NON_LOCAL
        ), BusinessMessagesEntryPointConfig(
            allowedEntryPoint=BusinessMessagesEntryPointConfig.AllowedEntryPointValueValuesEnum.LOCATION
        )]
    )
)

updated_agent = agents_service.Patch(
        BusinesscommunicationsBrandsAgentsPatchRequest(
            agent=agent,
            name=agent_name,
            updateMask='businessMessagesAgent.entryPointConfigs'
        )
    )

print(updated_agent)
 تستند هذه التعليمات البرمجية إلى مكتبة برامج Python لعملاء ميزة "اتصالات الأعمال".

مثال: تعديل رسالة الترحيب

في حال تعديل أي حقل ضمن conversationalSettings، مثلwelcomeMessage، يجب تعديل كل الحقول ضمن العنصر، ويجب تحديد لغة الإعدادات (بصفتها رمز لغة ISO 639-1 المكوّن من حرفَين).

cURL 

curl -X PATCH \
"https://businesscommunications.googleapis.com/v1/brands/BRAND_ID/agents/AGENT_ID?updateMask=businessMessagesAgent.conversationalSettings.en" \
-H "Content-Type: application/json" \
-H "User-Agent: curl/business-communications" \
-H "$(oauth2l header --json PATH_TO_SERVICE_ACCOUNT_KEY businesscommunications)" \
-d "{
    'businessMessagesAgent': {
        'conversationalSettings': {
            'en': {
                'welcomeMessage': {
                    'text': 'Thanks for contacting Growing Tree Bank. What can I help with today?',
                },
                'offlineMessage': {
                    'text': 'We\'re closed for the night. Please reach out to us again tomorrow.',
                },
                'privacyPolicy': {
                    'url': 'https://www.growingtreebank.com/privacy',
                },
                'conversationStarters': [
                    {
                        'suggestion': {
                            'reply': {
                                'text': 'Set up an account',
                                'postbackData': 'new-account',
                            },
                        },
                    },
                    {
                        'suggestion': {
                            'reply': {
                                'text': 'Look up account information',
                                'postbackData': 'account-lookup',
                            },
                        },
                    },
                ],
            },
        },
    },
}"

Node.js 

const businesscommunications = require('businesscommunications');
const {google} = require('googleapis');

// Initialize the Business Communications API
let bcApi = new businesscommunications.businesscommunications_v1.Businesscommunications({});

// Set the scope that we need for the Business Communications API
const scopes = [
  'https://www.googleapis.com/auth/businesscommunications',
];

// Set the private key to the service account file
const privatekey = require('PATH_TO_SERVICE_ACCOUNT_KEY');

/**
 * Initializes the Google credentials for calling the
 * Business Messages API.
 */
async function initCredentials() {
  // Configure a JWT auth client
  let authClient = new google.auth.JWT(
    privatekey.client_email,
    null,
    privatekey.private_key,
    scopes,
  );

  return new Promise(function(resolve, reject) {
    // Authenticate request
    authClient.authorize(function(err, tokens) {
      if (err) {
        reject(false);
      } else {
        resolve(authClient);
      }
    });
  });
}

async function main() {
  let authClient = await initCredentials();

  let agentName = 'brands/BRAND_ID/agents/AGENT_ID';

  if (authClient) {
    // Setup the parameters for the API call
    const apiParams = {
      auth: authClient,
      name: agentName,
      updateMask: 'businessMessagesAgent.conversationalSettings.en',
      resource: {
        businessMessagesAgent: {
          conversationalSettings: {
            en: {
              privacyPolicy: { url: 'https://www.growingtreebank.com/privacy' },
              welcomeMessage: { text: 'Thanks for contacting Growing Tree Bank. What can I help with today?' },
              offlineMessage: { text: 'We\'re closed for the night. Please reach out to us again tomorrow.' },
              conversationStarters: [
                {
                  suggestion: {
                    reply: {
                      text: 'Set up an account',
                      postbackData: 'new-account',
                    },
                  },
                },
                {
                  suggestion: {
                    reply: {
                      text: 'Look up account information',
                      postbackData: 'account-lookup',
                    },
                  },
                },
              ],
            },
          }
        }
      }
    };

    bcApi.brands.agents.patch(apiParams, {}, (err, response) => {
      if (err !== undefined && err !== null) {
        console.dir(err);
      } else {
        // Agent found
        console.log(response.data);
      }
    });
  }
  else {
    console.log('Authentication failure.');
  }
}

main();
 يستند هذا الرمز إلى مكتبة العميل Node.js Business Communications.

Java 

import com.google.api.client.googleapis.auth.oauth2.GoogleCredential;
import com.google.api.client.googleapis.javanet.GoogleNetHttpTransport;
import com.google.api.client.http.HttpTransport;
import com.google.api.client.json.jackson2.JacksonFactory;
import com.google.api.services.businesscommunications.v1.BusinessCommunications;
import com.google.api.services.businesscommunications.v1.model.*;
import com.google.common.collect.ImmutableMap;
import java.io.FileInputStream;
import java.util.Arrays;

class Main {
  /**
   * Initializes credentials used by the Business Communications API.
   */
  private static BusinessCommunications.Builder getBusinessCommunicationsBuilder() {
    BusinessCommunications.Builder builder = null;
    try {
      GoogleCredential credential = GoogleCredential
            .fromStream(new FileInputStream("PATH_TO_SERVICE_ACCOUNT_KEY"));

      credential = credential.createScoped(Arrays.asList(
          "https://www.googleapis.com/auth/businesscommunications"));

      credential.refreshToken();

      HttpTransport httpTransport = GoogleNetHttpTransport.newTrustedTransport();
      JacksonFactory jsonFactory = JacksonFactory.getDefaultInstance();

      // Create instance of the Business Communications API
      builder = new BusinessCommunications
          .Builder(httpTransport, jsonFactory, null)
          .setApplicationName(credential.getServiceAccountProjectId());

      // Set the API credentials and endpoint
      builder.setHttpRequestInitializer(credential);
    } catch (Exception e) {
      e.printStackTrace();
    }

    return builder;
  }

  public static void main(String args[]) {
    try {
      // Create client library reference
      BusinessCommunications.Builder builder = getBusinessCommunicationsBuilder();

      String agentName = "brands/BRAND_ID/agents/AGENT_ID";

      Agent agent = new Agent().setBusinessMessagesAgent(
          new BusinessMessagesAgent().setConversationalSettings(ImmutableMap.of("en",
              new ConversationalSetting()
                  .setPrivacyPolicy(new PrivacyPolicy().setUrl("https://www.growingtreebank.com/privacy"))
                  .setWelcomeMessage(new WelcomeMessage().setText("Thanks for contacting Growing Tree Bank. What can I help with today?"))
                  .setOfflineMessage(new OfflineMessage().setText("We're closed for the night. Please reach out to us again tomorrow."))
                  .setConversationStarters(Arrays.asList(
                      new ConversationStarters().setSuggestion(new Suggestion()
                          .setReply(new SuggestedReply()
                              .setText("Set up an account")
                              .setPostbackData("new-account"))),
                      new ConversationStarters().setSuggestion(new Suggestion()
                          .setReply(new SuggestedReply()
                              .setText("Look up account information")
                              .setPostbackData("account-lookup")))
                      )))));

      BusinessCommunications.Brands.Agents.Patch request = builder
          .build().brands().agents().patch(agentName, agent);

      request.setUpdateMask("businessMessagesAgent.conversationalSettings.en");

      Agent updatedAgent = request.execute();
      System.out.println(updatedAgent.toPrettyString());
    } catch (Exception e) {
      e.printStackTrace();
    }
  }
}
 يستند هذا الرمز إلى مكتبة العميل Java Business Communications.

Python 

from oauth2client.service_account import ServiceAccountCredentials
from businesscommunications.businesscommunications_v1_client import (
    BusinesscommunicationsV1
)
from businesscommunications.businesscommunications_v1_messages import (
    Agent,
    BusinessMessagesAgent,
    ConversationStarters,
    ConversationalSetting,
    OfflineMessage,
    PrivacyPolicy,
    WelcomeMessage,
    BusinesscommunicationsBrandsAgentsPatchRequest,
)

SCOPES = ['https://www.googleapis.com/auth/businesscommunications']
SERVICE_ACCOUNT_FILE = 'PATH_TO_SERVICE_ACCOUNT_KEY'

credentials = ServiceAccountCredentials.from_json_keyfile_name(
    SERVICE_ACCOUNT_FILE, scopes=SCOPES)

client = BusinesscommunicationsV1(credentials=credentials)

agents_service = BusinesscommunicationsV1.BrandsAgentsService(client)

agent_name = 'brands/BRAND_ID/agents/AGENT_ID'

agent=Agent(
		businessMessagesAgent=BusinessMessagesAgent(
		  	conversationalSettings=BusinessMessagesAgent.ConversationalSettingsValue(
		        additionalProperties=[BusinessMessagesAgent.ConversationalSettingsValue.AdditionalProperty(
		            key='en',
		            value=ConversationalSetting(
		                privacyPolicy=PrivacyPolicy(url='https://www.growingtreebank.com/privacy'),
		                welcomeMessage=WelcomeMessage(text='Thanks for contacting Growing Tree Bank. What can I help with today?'),
		                offlineMessage=OfflineMessage(text='We\'re closed for the night. Please reach out to us again tomorrow.'),
		                conversationStarters=[
		                    ConversationStarters(
		                        suggestion=Suggestion(
		                            reply=SuggestedReply(text='Set up an account',
		                                postbackData='new-account')
		                        )
		                    ),
		                    ConversationStarters(
		                        suggestion=Suggestion(
		                            reply=SuggestedReply(text='Look up account information',
		                                postbackData='account-lookup')
		                        )
		                    )]
		                )
		            )
		        ]
		    )
		)
)

updated_agent = agents_service.Patch(
        BusinesscommunicationsBrandsAgentsPatchRequest(
            agent=agent,
            name=agent_name,
            updateMask='businessMessagesAgent.conversationalSettings.en'
        )
    )

print(updated_agent)
 تستند هذه التعليمات البرمجية إلى مكتبة برامج Python لعملاء ميزة "اتصالات الأعمال".

حذف وكيل

عند حذف موظّف دعم، تحذف ميزة "الرسائل التجارية" جميع بياناته. لا تحذف "رسائل الأنشطة التجارية" الرسائل التي يرسلها موظّف الدعم أثناء نقلها إلى جهاز أحد المستخدمين أو عند تخزينها عليه. إنّ الرسائل المُرسَلة إلى المستخدمين ليست بيانات موظّفي الدعم.

لا يمكن حذف الطلبات إذا كان لدى موظّف الدّعم موقع جغرافي مرتبط أو إذا حاولت إثبات هوية موظّف الدّعم مرّة واحدة أو أكثر. لتعديل المواقع الجغرافية، يُرجى الاطّلاع على مقالة إضافة المواقع الجغرافية.

لا يمكنك حذف وكيل تم إثبات ملكيته. لحذف وكيل سبق أن تم تأكيد معلوماته أو حاولت تأكيدها، يمكنك التواصل معنا. (يجب أولاً تسجيل الدخول باستخدام حساب Google على "الرسائل التجارية". لتسجيل حساب، يُرجى الاطّلاع على مقالة التسجيل باستخدام رسائل Business.)

لحذف موظّف دعم، شغِّل الأمر التالي. استبدِل BRAND_ID وAGENT_ID بالقيم الفريدة من name للموظف.

cURL 

# This code deletes an agent.
# Read more: https://developers.google.com/business-communications/business-messages/reference/business-communications/rest/v1/brands.agents/delete

# Replace the __BRAND_ID__ and __AGENT_ID__
# Make sure a service account key file exists at ./service_account_key.json

curl -X DELETE "https://businesscommunications.googleapis.com/v1/brands/__BRAND_ID__/agents/__AGENT_ID__" \
-H "Content-Type: application/json" \
-H "User-Agent: curl/business-communications" \
-H "$(oauth2l header --json ./service_account_key.json businesscommunications)"
delete-agent.sh

Node.js 

/**
 * This code snippet deletes an agent.
 * Read more: https://developers.google.com/business-communications/business-messages/reference/business-communications/rest/v1/brands.agents/delete
 *
 * This code is based on the https://github.com/google-business-communications/nodejs-businesscommunications Node.js
 * Business Communications client library.
 */

/**
 * Edit the values below:
 */
const BRAND_ID = 'EDIT_HERE';
const AGENT_ID = 'EDIT_HERE';
const PATH_TO_SERVICE_ACCOUNT_KEY = './service_account_key.json';

const businesscommunications = require('businesscommunications');
const {google} = require('googleapis');

// Initialize the Business Communications API
const bcApi = new businesscommunications.businesscommunications_v1.Businesscommunications({});

// Set the scope that we need for the Business Communications API
const scopes = [
  'https://www.googleapis.com/auth/businesscommunications',
];

// Set the private key to the service account file
const privatekey = require(PATH_TO_SERVICE_ACCOUNT_KEY);

async function main() {
  const authClient = await initCredentials();

  const agentName = 'brands/' + BRAND_ID + '/agents/' + AGENT_ID;

  if (authClient) {
    // Setup the parameters for the API call
    const apiParams = {
      auth: authClient,
      name: agentName,
    };

    bcApi.brands.agents.delete(apiParams, {}, (err, response) => {
      if (err !== undefined && err !== null) {
        console.dir(err);
      } else {
        // Agent removed
        console.log(response.data);
      }
    });
  }
  else {
    console.log('Authentication failure.');
  }
}

/**
 * Initializes the Google credentials for calling the
 * Business Messages API.
 */
 async function initCredentials() {
  // Configure a JWT auth client
  const authClient = new google.auth.JWT(
    privatekey.client_email,
    null,
    privatekey.private_key,
    scopes,
  );

  return new Promise(function(resolve, reject) {
    // Authenticate request
    authClient.authorize(function(err, tokens) {
      if (err) {
        reject(false);
      } else {
        resolve(authClient);
      }
    });
  });
}

main();
delete-agent.js

Java 

import com.google.api.client.googleapis.auth.oauth2.GoogleCredential;
import com.google.api.client.googleapis.javanet.GoogleNetHttpTransport;
import com.google.api.client.http.HttpTransport;
import com.google.api.client.json.jackson2.JacksonFactory;
import com.google.api.services.businesscommunications.v1.BusinessCommunications;
import com.google.api.services.businesscommunications.v1.model.*;
import java.io.FileInputStream;
import java.util.Arrays;

class Main {
  /**
   * Initializes credentials used by the Business Communications API.
   */
  private static BusinessCommunications.Builder getBusinessCommunicationsBuilder() {
    BusinessCommunications.Builder builder = null;
    try {
      GoogleCredential credential = GoogleCredential
            .fromStream(new FileInputStream("PATH_TO_SERVICE_ACCOUNT_KEY"));

      credential = credential.createScoped(Arrays.asList(
          "https://www.googleapis.com/auth/businesscommunications"));

      credential.refreshToken();

      HttpTransport httpTransport = GoogleNetHttpTransport.newTrustedTransport();
      JacksonFactory jsonFactory = JacksonFactory.getDefaultInstance();

      // Create instance of the Business Communications API
      builder = new BusinessCommunications
          .Builder(httpTransport, jsonFactory, null)
          .setApplicationName(credential.getServiceAccountProjectId());

      // Set the API credentials and endpoint
      builder.setHttpRequestInitializer(credential);
    } catch (Exception e) {
      e.printStackTrace();
    }

    return builder;
  }

  public static void main(String args[]) {
    try {
      // Create client library reference
      BusinessCommunications.Builder builder = getBusinessCommunicationsBuilder();

      String agentName = "brands/BRAND_ID/agents/AGENT_ID";

      BusinessCommunications.Brands.Agents.Delete request
         = builder.build().brands().agents().delete(agentName);

      System.out.println(request.execute());
    } catch (Exception e) {
      e.printStackTrace();
    }
  }
}
 يستند هذا الرمز إلى مكتبة العميل Java Business Communications.

Python 

"""This code deletes an agent.

Read more: https://developers.google.com/business-communications/business-messages/reference/business-communications/rest/v1/brands.agents/delete

This code is based on the https://github.com/google-business-communications/python-businessmessages
Python Business Messages client library.
"""

from oauth2client.service_account import ServiceAccountCredentials
from businesscommunications.businesscommunications_v1_client import BusinesscommunicationsV1
from businesscommunications.businesscommunications_v1_messages import (
    Agent,
    BusinesscommunicationsBrandsAgentsDeleteRequest,
)

# Edit the values below:
BRAND_ID = 'EDIT_HERE'
AGENT_ID = 'EDIT_HERE'
SCOPES = ['https://www.googleapis.com/auth/businesscommunications']
SERVICE_ACCOUNT_FILE = './service_account_key.json'

credentials = ServiceAccountCredentials.from_json_keyfile_name(
    SERVICE_ACCOUNT_FILE, scopes=SCOPES)

client = BusinesscommunicationsV1(credentials=credentials)

agents_service = BusinesscommunicationsV1.BrandsAgentsService(client)

agent_name = 'brands/' + BRAND_ID + '/agents/' + AGENT_ID

agent = agents_service.Delete(BusinesscommunicationsBrandsAgentsDeleteRequest(
        name=agent_name
    ))

print(agent)
delete-agent.py

لمعرفة خيارات التنسيق والقيمة، راجِع brands.agents.delete.

حذف علامة تجارية

عند حذف علامة تجارية، يمكنك تنفيذ طلب حذف باستخدام Business Communications API. لا يمكن حذف الطلبات إذا كان لديك وكيل أو موقع جغرافي واحد أو أكثر مرتبطان بالعلامة التجارية، حتى إذا كان هؤلاء الوكلاء ينتمون إلى منتج مختلف.

لحذف علامة تجارية، شغِّل الأمر التالي. استبدِل BRAND_ID بقيمة فريدة من name العلامة التجارية.

cURL 

# This code deletes a brand.
# Read more: https://developers.google.com/business-communications/business-messages/reference/business-communications/rest/v1/brands/delete

# Replace the __BRAND_ID__
# Make sure a service account key file exists at ./service_account_key.json

curl -X DELETE "https://businesscommunications.googleapis.com/v1/brands/__BRAND_ID__" \
-H "Content-Type: application/json" \
-H "User-Agent: curl/business-communications" \
-H "$(oauth2l header --json ./service_account_key.json businesscommunications)"
delete-brand.sh

Node.js 

/**
 * This code snippet deletes a brand.
 * Read more: https://developers.google.com/business-communications/business-messages/reference/business-communications/rest/v1/brands/delete
 *
 * This code is based on the https://github.com/google-business-communications/nodejs-businesscommunications Node.js
 * Business Communications client library.
 */

/**
 * Edit the values below:
 */
const BRAND_ID = 'EDIT_HERE';
const PATH_TO_SERVICE_ACCOUNT_KEY = './service_account_key.json';

const businesscommunications = require('businesscommunications');
const {google} = require('googleapis');

// Initialize the Business Communications API
const bcApi = new businesscommunications.businesscommunications_v1.Businesscommunications({});

// Set the scope that we need for the Business Communications API
const scopes = [
  'https://www.googleapis.com/auth/businesscommunications',
];

// Set the private key to the service account file
const privatekey = require(PATH_TO_SERVICE_ACCOUNT_KEY);

async function main() {
  const authClient = await initCredentials();

  const brandName = 'brands/' + BRAND_ID;

  if (authClient) {
    // Setup the parameters for the API call
    const apiParams = {
      auth: authClient,
      name: brandName,
    };

    bcApi.brands.delete(apiParams, {}, (err, response) => {
      if (err !== undefined && err !== null) {
        console.dir(err);
      } else {
        // Brand removed
        console.log(response.data);
      }
    });
  }
  else {
    console.log('Authentication failure.');
  }
}

/**
 * Initializes the Google credentials for calling the
 * Business Messages API.
 */
 async function initCredentials() {
  // Configure a JWT auth client
  const authClient = new google.auth.JWT(
    privatekey.client_email,
    null,
    privatekey.private_key,
    scopes,
  );

  return new Promise(function(resolve, reject) {
    // Authenticate request
    authClient.authorize(function(err, tokens) {
      if (err) {
        reject(false);
      } else {
        resolve(authClient);
      }
    });
  });
}

main();
delete-brand.js

Java 

import com.google.api.client.googleapis.auth.oauth2.GoogleCredential;
import com.google.api.client.googleapis.javanet.GoogleNetHttpTransport;
import com.google.api.client.http.HttpTransport;
import com.google.api.client.json.jackson2.JacksonFactory;
import com.google.api.services.businesscommunications.v1.BusinessCommunications;
import com.google.api.services.businesscommunications.v1.model.*;
import java.io.FileInputStream;
import java.util.Arrays;

class Main {
  /**
   * Initializes credentials used by the Business Communications API.
   */
  private static BusinessCommunications.Builder getBusinessCommunicationsBuilder() {
    BusinessCommunications.Builder builder = null;
    try {
      GoogleCredential credential = GoogleCredential
            .fromStream(new FileInputStream("PATH_TO_SERVICE_ACCOUNT_KEY"));

      credential = credential.createScoped(Arrays.asList(
          "https://www.googleapis.com/auth/businesscommunications"));

      credential.refreshToken();

      HttpTransport httpTransport = GoogleNetHttpTransport.newTrustedTransport();
      JacksonFactory jsonFactory = JacksonFactory.getDefaultInstance();

      // Create instance of the Business Communications API
      builder = new BusinessCommunications
          .Builder(httpTransport, jsonFactory, null)
          .setApplicationName(credential.getServiceAccountProjectId());

      // Set the API credentials and endpoint
      builder.setHttpRequestInitializer(credential);
    } catch (Exception e) {
      e.printStackTrace();
    }

    return builder;
  }

  public static void main(String args[]) {
    try {
      // Create client library reference
      BusinessCommunications.Builder builder = getBusinessCommunicationsBuilder();

      String brandName = "brands/BRAND_ID";

      BusinessCommunications.Brands.Delete request = builder.build().brands().delete(brandName);

      System.out.println(request.execute());
    } catch (Exception e) {
      e.printStackTrace();
    }
  }
}
 يستند هذا الرمز إلى مكتبة العميل Java Business Communications.

Python 

"""This code deletes a brand.

Read more: https://developers.google.com/business-communications/business-messages/reference/business-communications/rest/v1/brands/delete

This code is based on the https://github.com/google-business-communications/python-businessmessages
Python Business Messages client library.
"""

from oauth2client.service_account import ServiceAccountCredentials
from businesscommunications.businesscommunications_v1_client import BusinesscommunicationsV1
from businesscommunications.businesscommunications_v1_messages import (
    BusinesscommunicationsBrandsAgentsDeleteRequest
)

# Edit the values below:
BRAND_ID = 'EDIT_HERE'
SCOPES = ['https://www.googleapis.com/auth/businesscommunications']
SERVICE_ACCOUNT_FILE = './service_account_key.json'

credentials = ServiceAccountCredentials.from_json_keyfile_name(
    SERVICE_ACCOUNT_FILE, scopes=SCOPES)

client = BusinesscommunicationsV1(credentials=credentials)

agents_service = BusinesscommunicationsV1.BrandsAgentsService(client)

brand_name = 'brands/' + BRAND_ID

agent = agents_service.Delete(BusinesscommunicationsBrandsAgentsDeleteRequest(
        name=brand_name
    ))

print(agent)
delete-brand.py

لمعرفة خيارات التنسيق والقيمة، راجِع brands.delete.

الخطوات التالية

بعد أن تم تعيين موظّف دعم لك، يمكنك اتّخاذ الخطوات التالية: