Upload Conversion Adjustments

Once a conversion has already been reported to Google Ads, you can adjust the conversion at a later point in time in the Google Ads API.

Key Point: Wait 24 hours after a conversion is reported before adjusting it to avoid a CONVERSION_NOT_FOUND or TOO_RECENT_CONVERSION error.

Warning: Conversion adjustments don't work with conversion actions whose type is UNKNOWN. In addition, adjustments for a conversion whose click has a gbraid or wbraid instead of a gclid will fail with a CONVERSION_NOT_FOUND error.

In order to adjust a conversion, you must first have a conversion action set up, and you must also have recorded the conversions that you are about to adjust.

Code example

There are two types of adjustments that can be made:

• When you have a Google click ID (GCLID) and conversion date time available, you can adjust a conversion by uploading a ConversionAdjustment.

• You can also adjust a conversion when you have an order ID available instead of a Google click ID and conversion date time.

Both these adjustment types would be uploaded through the ConversionAdjustmentUploadService.

Java

private void runExample(
    GoogleAdsClient googleAdsClient,
    long customerId,
    long conversionActionId,
    String gclid,
    String adjustmentType,
    String conversionDateTime,
    String adjustmentDateTime,
    @Nullable Float restatementValue) {
  // Gets the conversion adjustment enum value from the adjustmentType String.
  ConversionAdjustmentType conversionAdjustmentType =
      ConversionAdjustmentType.valueOf(adjustmentType);

  // Associates conversion adjustments with the existing conversion action.
  // The GCLID should have been uploaded before with a conversion.
  ConversionAdjustment conversionAdjustment =
      ConversionAdjustment.newBuilder()
          .setConversionAction(ResourceNames.conversionAction(customerId, conversionActionId))
          .setAdjustmentType(conversionAdjustmentType)
          .setGclidDateTimePair(
              GclidDateTimePair.newBuilder()
                  .setGclid(gclid)
                  .setConversionDateTime(conversionDateTime)
                  .build())
          .setAdjustmentDateTime(adjustmentDateTime)
          .build();

  // Sets adjusted value for adjustment type RESTATEMENT.
  if (restatementValue != null
      && conversionAdjustmentType == ConversionAdjustmentType.RESTATEMENT) {
    conversionAdjustment =
        conversionAdjustment.toBuilder()
            .setRestatementValue(
                RestatementValue.newBuilder().setAdjustedValue(restatementValue).build())
            .build();
  }

  // Creates the conversion upload service client.
  try (ConversionAdjustmentUploadServiceClient conversionUploadServiceClient =
      googleAdsClient.getLatestVersion().createConversionAdjustmentUploadServiceClient()) {
    // Uploads the click conversion. Partial failure should always be set to true.
    UploadConversionAdjustmentsResponse response =
        conversionUploadServiceClient.uploadConversionAdjustments(
            UploadConversionAdjustmentsRequest.newBuilder()
                .setCustomerId(Long.toString(customerId))
                .addConversionAdjustments(conversionAdjustment)
                // Enables partial failure (must be true).
                .setPartialFailure(true)
                .build());

    // Prints any partial errors returned.
    if (response.hasPartialFailureError()) {
      GoogleAdsFailure googleAdsFailure =
          ErrorUtils.getInstance().getGoogleAdsFailure(response.getPartialFailureError());
      googleAdsFailure
          .getErrorsList()
          .forEach(e -> System.out.println("Partial failure occurred: " + e.getMessage()));
    } else {
      // Prints the result.
      ConversionAdjustmentResult result = response.getResults(0);
      System.out.printf(
          "Uploaded conversion adjustment of '%s' for Google Click ID '%s'.%n",
          result.getConversionAction(), result.getGclidDateTimePair().getGclid());
    }
  }
}
UploadConversionAdjustment.java
      

C#

public void Run(GoogleAdsClient client, long customerId, long conversionActionId,
    string gclid, string conversionDateTime, string adjustmentDateTime,
    ConversionAdjustmentType adjustmentType,
    double? restatementValue)
{
    // Get the ConversionAdjustmentUploadService.
    ConversionAdjustmentUploadServiceClient conversionAdjustmentUploadService =
        client.GetService(Services.V14.ConversionAdjustmentUploadService);

    // Associate conversion adjustments with the existing conversion action.
    // The GCLID should have been uploaded before with a conversion.
    ConversionAdjustment conversionAdjustment = new ConversionAdjustment()
    {
        ConversionAction = ResourceNames.ConversionAction(customerId, conversionActionId),
        AdjustmentType = adjustmentType,
        GclidDateTimePair = new GclidDateTimePair()
        {
            Gclid = gclid,
            ConversionDateTime = conversionDateTime,
        },
        AdjustmentDateTime = adjustmentDateTime,
    };

    // Set adjusted value for adjustment type RESTATEMENT.
    if (adjustmentType == ConversionAdjustmentType.Restatement)
    {
        conversionAdjustment.RestatementValue = new RestatementValue()
        {
            AdjustedValue = restatementValue.Value
        };
    }

    try
    {
        // Issue a request to upload the conversion adjustment.
        UploadConversionAdjustmentsResponse response =
            conversionAdjustmentUploadService.UploadConversionAdjustments(
                new UploadConversionAdjustmentsRequest()
                {
                    CustomerId = customerId.ToString(),
                    ConversionAdjustments = { conversionAdjustment },
                    PartialFailure = true,
                    ValidateOnly = false
                });

        ConversionAdjustmentResult result = response.Results[0];
        // Print the result.
        Console.WriteLine($"Uploaded conversion adjustment value of" +
            $" '{result.ConversionAction}' for Google Click ID " +
            $"'{result.GclidDateTimePair.Gclid}'");
    }
    catch (GoogleAdsException e)
    {
        Console.WriteLine("Failure:");
        Console.WriteLine($"Message: {e.Message}");
        Console.WriteLine($"Failure: {e.Failure}");
        Console.WriteLine($"Request ID: {e.RequestId}");
        throw;
    }
}
UploadConversionAdjustment.cs
      

PHP

public static function runExample(
    GoogleAdsClient $googleAdsClient,
    int $customerId,
    int $conversionActionId,
    string $gclid,
    string $adjustmentType,
    string $conversionDateTime,
    string $adjustmentDateTime,
    float $restatementValue
) {
    $conversionAdjustmentType = ConversionAdjustmentType::value($adjustmentType);

    // Associates conversion adjustments with the existing conversion action.
    // The GCLID should have been uploaded before with a conversion.
    $conversionAdjustment = new ConversionAdjustment([
        'conversion_action' =>
            ResourceNames::forConversionAction($customerId, $conversionActionId),
        'adjustment_type' => $conversionAdjustmentType,
        'gclid_date_time_pair' => new GclidDateTimePair([
            'gclid' => $gclid,
            'conversion_date_time' => $conversionDateTime
        ]),
        'adjustment_date_time' => $adjustmentDateTime
    ]);

    // Sets adjusted value for adjustment type RESTATEMENT.
    if (
        $restatementValue !== null
        && $conversionAdjustmentType === ConversionAdjustmentType::RESTATEMENT
    ) {
        $conversionAdjustment->setRestatementValue(new RestatementValue([
            'adjusted_value' => $restatementValue
        ]));
    }

    // Issues a request to upload the conversion adjustment.
    $conversionAdjustmentUploadServiceClient =
        $googleAdsClient->getConversionAdjustmentUploadServiceClient();
    $response = $conversionAdjustmentUploadServiceClient->uploadConversionAdjustments(
        UploadConversionAdjustmentsRequest::build($customerId, [$conversionAdjustment], true)
    );

    // Prints the status message if any partial failure error is returned.
    // Note: The details of each partial failure error are not printed here, you can refer to
    // the example HandlePartialFailure.php to learn more.
    if ($response->hasPartialFailureError()) {
        printf(
            "Partial failures occurred: '%s'.%s",
            $response->getPartialFailureError()->getMessage(),
            PHP_EOL
        );
    } else {
        // Prints the result if exists.
        /** @var ConversionAdjustmentResult $uploadedConversionAdjustment */
        $uploadedConversionAdjustment = $response->getResults()[0];
        printf(
            "Uploaded conversion adjustment of '%s' for Google Click ID '%s'.%s",
            $uploadedConversionAdjustment->getConversionAction(),
            $uploadedConversionAdjustment->getGclidDateTimePair()->getGclid(),
            PHP_EOL
        );
    }
}
UploadConversionAdjustment.php
      

Python

def main(
    client,
    customer_id,
    conversion_action_id,
    gclid,
    adjustment_type,
    conversion_date_time,
    adjustment_date_time,
    restatement_value,
):
    conversion_adjustment_type_enum = client.enums.ConversionAdjustmentTypeEnum
    # Determine the adjustment type.
    conversion_adjustment_type = conversion_adjustment_type_enum[
        adjustment_type
    ].value

    # Associates conversion adjustments with the existing conversion action.
    # The GCLID should have been uploaded before with a conversion
    conversion_adjustment = client.get_type("ConversionAdjustment")
    conversion_action_service = client.get_service("ConversionActionService")
    conversion_adjustment.conversion_action = conversion_action_service.conversion_action_path(
        customer_id, conversion_action_id
    )
    conversion_adjustment.adjustment_type = conversion_adjustment_type
    conversion_adjustment.adjustment_date_time = adjustment_date_time

    # Set the Gclid Date
    conversion_adjustment.gclid_date_time_pair.gclid = gclid
    conversion_adjustment.gclid_date_time_pair.conversion_date_time = (
        conversion_date_time
    )

    # Sets adjusted value for adjustment type RESTATEMENT.
    if (
        restatement_value
        and conversion_adjustment_type
        == conversion_adjustment_type_enum.RESTATEMENT.value
    ):
        conversion_adjustment.restatement_value.adjusted_value = float(
            restatement_value
        )

    conversion_adjustment_upload_service = client.get_service(
        "ConversionAdjustmentUploadService"
    )
    request = client.get_type("UploadConversionAdjustmentsRequest")
    request.customer_id = customer_id
    request.conversion_adjustments = [conversion_adjustment]
    request.partial_failure = True
    response = conversion_adjustment_upload_service.upload_conversion_adjustments(
        request=request,
    )
    conversion_adjustment_result = response.results[0]
    print(
        f"Uploaded conversion that occurred at "
        f'"{conversion_adjustment_result.adjustment_date_time}" '
        f"from Gclid "
        f'"{conversion_adjustment_result.gclid_date_time_pair.gclid}"'
        f' to "{conversion_adjustment_result.conversion_action}"'
    )
upload_conversion_adjustment.py
      

Ruby

def upload_conversion_adjustment(
  customer_id,
  conversion_action_id,
  gclid,
  adjustment_type,
  conversion_date_time,
  adjustment_date_time,
  restatement_value
)
  # GoogleAdsClient will read a config file from
  # ENV['HOME']/google_ads_config.rb when called without parameters
  client = Google::Ads::GoogleAds::GoogleAdsClient.new

  # Associate conversion adjustments with the existing conversion action.
  # The GCLID should have been uploaded before with a conversion.
  conversion_adjustment = client.resource.conversion_adjustment do |ca|
    ca.conversion_action = client.path.conversion_action(customer_id, conversion_action_id)
    ca.adjustment_type = adjustment_type
    ca.gclid_date_time_pair = client.resource.gclid_date_time_pair do |gdtp|
      gdtp.gclid = gclid
      gdtp.conversion_date_time = conversion_date_time
    end
    ca.adjustment_date_time = adjustment_date_time

    # Set adjusted value for adjustment type RESTATEMENT.
    if adjustment_type == :RESTATEMENT
      ca.restatement_value = client.resource.restatement_value do |ra|
        ra.adjusted_value = restatement_value.to_f
      end
    end
  end

  # Issue a request to upload the conversion adjustment(s).
  response = client.service.conversion_adjustment_upload.upload_conversion_adjustments(
    customer_id: customer_id,
    # This example shows just one adjustment but you may upload multiple ones.
    conversion_adjustments: [conversion_adjustment],
    partial_failure: true
  )

  if response.partial_failure_error.nil?
    # Process and print all results for multiple adjustments
    response.results.each do |result|
      puts "Uploaded conversion adjustment at #{result.adjustment_date_time} " \
      "for adjustment #{result.adjustment_type} to #{result.conversion_action}."
    end
  else
    # Print any partial errors returned.
    failures = client.decode_partial_failure_error(response.partial_failure_error)
    puts 'Request failed. Failure details:'
    failures.each do |failure|
      failure.errors.each do |error|
        puts "\t#{error.error_code.error_code}: #{error.message}"
      end
    end
  end
end
upload_conversion_adjustment.rb
      

Perl

sub upload_conversion_adjustment {
  my ($api_client, $customer_id, $conversion_action_id, $gclid,
    $adjustment_type, $conversion_date_time, $adjustment_date_time,
    $restatement_value)
    = @_;

  # Associate conversion adjustments with the existing conversion action.
  # The GCLID should have been uploaded before with a conversion.
  my $conversion_adjustment =
    Google::Ads::GoogleAds::V14::Services::ConversionAdjustmentUploadService::ConversionAdjustment
    ->new({
      conversionAction =>
        Google::Ads::GoogleAds::V14::Utils::ResourceNames::conversion_action(
        $customer_id, $conversion_action_id
        ),
      adjustmentType    => $adjustment_type,
      gclidDateTimePair =>
        Google::Ads::GoogleAds::V14::Services::ConversionAdjustmentUploadService::GclidDateTimePair
        ->new({
          gclid              => $gclid,
          conversionDateTime => $conversion_date_time
        }
        ),
      adjustmentDateTime => $adjustment_date_time,
    });

  # Set adjusted value for adjustment type RESTATEMENT.
  $conversion_adjustment->{restatementValue} =
    Google::Ads::GoogleAds::V14::Services::ConversionAdjustmentUploadService::RestatementValue
    ->new({
      adjustedValue => $restatement_value
    }) if defined $restatement_value && $adjustment_type eq RESTATEMENT;

  # Issue a request to upload the conversion adjustment.
  my $upload_conversion_adjustments_response =
    $api_client->ConversionAdjustmentUploadService()
    ->upload_conversion_adjustments({
      customerId            => $customer_id,
      conversionAdjustments => [$conversion_adjustment],
      partialFailure        => "true"
    });

  # Print any partial errors returned.
  if ($upload_conversion_adjustments_response->{partialFailureError}) {
    printf "Partial error encountered: '%s'.\n",
      $upload_conversion_adjustments_response->{partialFailureError}{message};
  }

  # Print the result if valid.
  my $uploaded_conversion_adjustment =
    $upload_conversion_adjustments_response->{results}[0];
  if (%$uploaded_conversion_adjustment) {
    printf "Uploaded conversion adjustment of the conversion action " .
      "with resource name '%s' for Google Click ID '%s'.\n",
      $uploaded_conversion_adjustment->{conversionAction},
      $uploaded_conversion_adjustment->{gclidDateTimePair}{gclid};
  }

  return 1;
}
upload_conversion_adjustment.pl
      

Validation rules

Here are some things to keep in mind while adjusting conversions in the API:

• Only the account that manages conversion actions is able to upload adjustments. Use the conversion tracking setup instructions to determine which account is managing conversions for your Google Ads account.

• The fields specifying date and time require a timezone which doesn't need to be that of the account. The format of these fields is as yyyy-mm-dd HH:mm:ss+|-HH:mm, for example: 2022-01-01 19:32:45-05:00 (ignoring daylight saving time) .

• Wait 4 to 6 hours after creating the conversion action before adjusting its conversions to avoid a TOO_RECENT_CONVERSION_ACTION error.

• The adjustment fails with a CONVERSION_NOT_FOUND error if any of these conditions are met:

  • The conversion was never reported.

  • The conversion was reported less than 24 hours before the adjustment attempt. In some situations, this could lead to a TOO_RECENT_CONVERSION error instead.

• You must specify the order_id in the ConversionAdjustment under any of these conditions:

  • The type of the conversion action is equal to WEBPAGE.

  • The original conversion you are adjusting was assigned an order_id.

  If you specify the gclid_date_time_pair instead, the operation will fail with a ConversionAdjustmentUploadError.MISSING_ORDER_ID_FOR_WEBPAGE or ConversionAdjustmentUploadError.CONVERSION_NOT_FOUND error, respectively.

• When creating a ConversionAdjustment, the partial_failure attribute of the UploadConversionAdjustmentsRequest should always be set to true. Follow the partial failures guidelines when handling valid and failed operations simultaneously.

• You cannot change the ConversionAction with an adjustment. Instead, use a RETRACTION to remove the previous conversion and upload a new conversion with the updated ConversionAction. The timestamp does not need to be modified. See About conversion adjustments.