Implementar conversões otimizadas para leads

Com as conversões otimizadas para leads, você pode melhorar a precisão da sua medição de conversões off-line fazendo upload de conversões de cliques que contêm identificadores de usuário com hash e alguns detalhes adicionais opcionais que ajudam o Google Ads a vincular a conversão ao anúncio que gerou o lead.

Leia o guia de início e implemente os pré-requisitos para conversões otimizadas para leads antes de continuar.

É possível fazer upload de conversões otimizadas para leads pela interface do Google Ads, conforme descrito na Central de Ajuda, ou pela API Google Ads, conforme descrito neste guia.

Projetar a integração

Você pode projetar sua integração.

Fluxo de uso

Este é o fluxo geral para fazer o upload de conversões otimizadas para leads na API Google Ads.

1. Verifique se você implementou os pré-requisitos, que incluem o seguinte:

   1. Ative o acompanhamento de conversões.

   2. Aceite os termos de dados do cliente.

   3. Configure a inclusão de tag nos formulários de lead do seu site.

   Consulte Implementar os pré-requisitos para orientações detalhadas.

2. Normalizar e gerar hash dos dados do lead, como endereço de e-mail, número de telefone e endereço postal.

3. Coloque os dados de lead normalizados e hash em objetos ClickConversion. Para cada ClickConversion:

   1. Preencha user_identifiers com os dados de lead normalizados e hash. Se você tiver vários identificadores de usuário disponíveis, crie um UserIdentifier separado para cada um deles, até cinco identificadores.

   2. (Opcional, mas altamente recomendado) Preencha order_id.

   3. (Opcional) Preencha gclid para ter a medição mais precisa.

   4. Preencha o campo consent do objeto ClickConversion.

   5. Defina conversion_action como o nome do recurso de um ConversionAction com um type de UPLOAD_CLICKS. Esse é o nome do recurso do ConversionAction que você criou ao implementar os pré-requisitos.

4. Faça upload das operações de criação de ClickConversion para o ConversionUploadService, definindo partial_failure como true.

5. Revise seus uploads.

Práticas recomendadas

Considere as práticas recomendadas a seguir ao implementar conversões otimizadas para leads.

Verificar o identificador do cliente

Ao fazer o upload de conversões, o ID do cliente precisa ser definido como a conta que contém a ação de conversão e faz o acompanhamento de conversões. Para verificar essa configuração, consulte o recurso Customer do Google Ads veiculado para o ConversionTrackingSetting. Emita a consulta a seguir com GoogleAdsService.SearchStream, para encontrar o valor de customer.conversion_tracking_setting.google_ads_conversion_customer.

Inclua vários identificadores, se tiver

Se você atribuir uma order_id a uma conversão, recomendamos que a inclua. Se você tiver o gclid de uma conversão, recomendamos que o envie junto com o user_identifiers para melhorar a performance. Além disso, se você tiver mais de um UserIdentifier para a conversão, incluir vários deles pode aumentar a probabilidade de uma correspondência. Inclua todos os identificadores no mesmo ClickConversion.

Analisar erros de falha parcial ao configurar a integração

Ao configurar as conversões otimizadas para a integração de leads pela primeira vez, analise e corrija todos os erros parciais no campo partial_failure_error da resposta. Se houver problemas na configuração, será necessário inspecionar esse campo para investigar e resolvê-los. Para mais detalhes e exemplos sobre como lidar com erros de falha parcial, acesse o guia dedicado a esse tipo de falha.

Ao analisar erros de falha parcial, consulte a tabela de erros comuns no guia de solução de problemas. Depois de resolver os problemas que apareceram em erros de falha parcial e a integração for concluída, use o diagnóstico de dados off-line para analisar regularmente a integridade das suas conversões.

Agrupar várias conversões em uma única solicitação

Se você tiver várias conversões para fazer upload, faça o upload em lote em um UploadClickConversionsRequest, em vez de enviar uma solicitação de upload por conversão.

Consulte o guia de cota para conferir os limites do número de conversões por solicitação.

Se você quiser que o diagnóstico de dados off-line agrupe um conjunto de solicitações no mesmo job lógico, defina o job_id de todas as solicitações como o mesmo valor. Isso pode ser útil se você tiver um único job ou processo que faça o upload de um grande número de conversões usando várias solicitações. Se você definir o job_id em cada uma dessas solicitações com o mesmo valor, poderá extrair uma única entrada para o job em job_summaries. Se você permitir que a API Google Ads atribua um valor gerado pelo sistema ao job_id de cada solicitação, o job_summaries vai conter uma entrada separada para cada solicitação, o que pode tornar a análise da integridade geral do seu job mais difícil.

Fazer upload de todos os eventos de conversão off-line disponíveis

Para garantir relatórios de conversão completos e precisos, faça upload de todos os eventos de conversão off-line disponíveis, incluindo aqueles que não vieram do Google Ads.

O upload de todos os eventos de conversão leva a erros CLICK_NOT_FOUND para eventos que não são do Google Ads. Como esses erros são esperados ao fazer upload de todos os eventos de conversão, UploadClickConversionsRequest tem um campo debug_enabled.

• Se debug_enabled for false ou não estiver definido, a API Google Ads só vai realizar a validação básica de entrada, pular as verificações de upload subsequentes e retornar sucesso, mesmo se nenhum clique for encontrado para o user_identifiers fornecido.

  Esse é o padrão.

• Se debug_enabled for true, a API Google Ads vai realizar todas as validações e retornar um erro CLICK_NOT_FOUND para qualquer ClickConversion em que não houver uma conversão do Google Ads para o user_identifiers fornecido.

Durante o desenvolvimento e o teste, você pode definir debug_enabled como true para ajudar a identificar problemas. Por exemplo, se você tiver um conjunto de conversões e user_identifiers que sabe que são de conversões do Google Ads, use a configuração true para validar se esses uploads não resultam em um erro CLICK_NOT_FOUND. No entanto, quando você passa do desenvolvimento e do teste, recomendamos definir debug_enabled como false para evitar erros excessivos.

Não use dados de atribuição externa

Não defina external_attribution_data no ClickConversion nem especifique um conversion_action que use um modelo de atribuição externo. O Google Ads não oferece suporte a conversões atribuídas externamente para uploads usando identificadores.

Preparar dados para upload

Por questões de privacidade, os seguintes dados precisam ser criptografados com hash usando SHA-256 antes de serem enviados:

• Endereço de e-mail
• Número de telefone
• Nome
• Sobrenome
• Endereço

Não gere hash dos seguintes dados:

• País
• Estado
• Cidade
• CEP

Para padronizar os resultados do hash, antes de gerar hash a um desses valores, você precisa fazer o seguinte:

• Remova os espaços em branco à esquerda e à direita.
• Converter o texto em letras minúsculas.
• Formate números de telefone de acordo com o padrão E.164.
• Remova todos os pontos (.) que antecedem o nome de domínio nos endereços de e-mail gmail.com e googlemail.com.

Java

private String normalizeAndHash(MessageDigest digest, String s)
    throws UnsupportedEncodingException {
  // Normalizes by first converting all characters to lowercase, then trimming spaces.
  String normalized = s.toLowerCase();
  // Removes leading, trailing, and intermediate spaces.
  normalized = normalized.replaceAll("\\s+", "");
  // Hashes the normalized string using the hashing algorithm.
  byte[] hash = digest.digest(normalized.getBytes("UTF-8"));
  StringBuilder result = new StringBuilder();
  for (byte b : hash) {
    result.append(String.format("%02x", b));
  }

  return result.toString();
}

/**
 * Returns the result of normalizing and hashing an email address. For this use case, Google Ads
 * requires removal of any '.' characters preceding {@code gmail.com} or {@code googlemail.com}.
 *
 * @param digest the digest to use to hash the normalized string.
 * @param emailAddress the email address to normalize and hash.
 */
private String normalizeAndHashEmailAddress(MessageDigest digest, String emailAddress)
    throws UnsupportedEncodingException {
  String normalizedEmail = emailAddress.toLowerCase();
  String[] emailParts = normalizedEmail.split("@");
  if (emailParts.length > 1 && emailParts[1].matches("^(gmail|googlemail)\\.com\\s*")) {
    // Removes any '.' characters from the portion of the email address before the domain if the
    // domain is gmail.com or googlemail.com.
    emailParts[0] = emailParts[0].replaceAll("\\.", "");
    normalizedEmail = String.format("%s@%s", emailParts[0], emailParts[1]);
  }
  return normalizeAndHash(digest, normalizedEmail);
}
UploadEnhancedConversionsForLeads.java
      

C#

/// <summary>
/// Normalizes the email address and hashes it. For this use case, Google Ads requires
/// removal of any '.' characters preceding <code>gmail.com</code> or
/// <code>googlemail.com</code>.
/// </summary>
/// <param name="emailAddress">The email address.</param>
/// <returns>The hash code.</returns>
private string NormalizeAndHashEmailAddress(string emailAddress)
{
    string normalizedEmail = emailAddress.ToLower();
    string[] emailParts = normalizedEmail.Split('@');
    if (emailParts.Length > 1 && (emailParts[1] == "gmail.com" ||
        emailParts[1] == "googlemail.com"))
    {
        // Removes any '.' characters from the portion of the email address before
        // the domain if the domain is gmail.com or googlemail.com.
        emailParts[0] = emailParts[0].Replace(".", "");
        normalizedEmail = $"{emailParts[0]}@{emailParts[1]}";
    }
    return NormalizeAndHash(normalizedEmail);
}

/// <summary>
/// Normalizes and hashes a string value.
/// </summary>
/// <param name="value">The value to normalize and hash.</param>
/// <returns>The normalized and hashed value.</returns>
private static string NormalizeAndHash(string value)
{
    return ToSha256String(digest, ToNormalizedValue(value));
}

/// <summary>
/// Hash a string value using SHA-256 hashing algorithm.
/// </summary>
/// <param name="digest">Provides the algorithm for SHA-256.</param>
/// <param name="value">The string value (e.g. an email address) to hash.</param>
/// <returns>The hashed value.</returns>
private static string ToSha256String(SHA256 digest, string value)
{
    byte[] digestBytes = digest.ComputeHash(Encoding.UTF8.GetBytes(value));
    // Convert the byte array into an unhyphenated hexadecimal string.
    return BitConverter.ToString(digestBytes).Replace("-", string.Empty);
}

/// <summary>
/// Removes leading and trailing whitespace and converts all characters to
/// lower case.
/// </summary>
/// <param name="value">The value to normalize.</param>
/// <returns>The normalized value.</returns>
private static string ToNormalizedValue(string value)
{
    return value.Trim().ToLower();
}
UploadEnhancedConversionsForLeads.cs
      

PHP

private static function normalizeAndHash(string $hashAlgorithm, string $value): string
{
    // Normalizes by first converting all characters to lowercase, then trimming spaces.
    $normalized = strtolower($value);
    // Removes leading, trailing, and intermediate spaces.
    $normalized = str_replace(' ', '', $normalized);
    return hash($hashAlgorithm, strtolower(trim($normalized)));
}

/**
 * Returns the result of normalizing and hashing an email address. For this use case, Google
 * Ads requires removal of any '.' characters preceding "gmail.com" or "googlemail.com".
 *
 * @param string $hashAlgorithm the hash algorithm to use
 * @param string $emailAddress the email address to normalize and hash
 * @return string the normalized and hashed email address
 */
private static function normalizeAndHashEmailAddress(
    string $hashAlgorithm,
    string $emailAddress
): string {
    $normalizedEmail = strtolower($emailAddress);
    $emailParts = explode("@", $normalizedEmail);
    if (
        count($emailParts) > 1
        && preg_match('/^(gmail|googlemail)\.com\s*/', $emailParts[1])
    ) {
        // Removes any '.' characters from the portion of the email address before the domain
        // if the domain is gmail.com or googlemail.com.
        $emailParts[0] = str_replace(".", "", $emailParts[0]);
        $normalizedEmail = sprintf('%s@%s', $emailParts[0], $emailParts[1]);
    }
    return self::normalizeAndHash($hashAlgorithm, $normalizedEmail);
}
UploadEnhancedConversionsForLeads.php
      

Python

def normalize_and_hash_email_address(email_address):
    """Returns the result of normalizing and hashing an email address.

    For this use case, Google Ads requires removal of any '.' characters
    preceding "gmail.com" or "googlemail.com"

    Args:
        email_address: An email address to normalize.

    Returns:
        A normalized (lowercase, removed whitespace) and SHA-265 hashed string.
    """
    normalized_email = email_address.lower()
    email_parts = normalized_email.split("@")
    # Checks whether the domain of the email address is either "gmail.com"
    # or "googlemail.com". If this regex does not match then this statement
    # will evaluate to None.
    is_gmail = re.match(r"^(gmail|googlemail)\.com$", email_parts[1])

    # Check that there are at least two segments and the second segment
    # matches the above regex expression validating the email domain name.
    if len(email_parts) > 1 and is_gmail:
        # Removes any '.' characters from the portion of the email address
        # before the domain if the domain is gmail.com or googlemail.com.
        email_parts[0] = email_parts[0].replace(".", "")
        normalized_email = "@".join(email_parts)

    return normalize_and_hash(normalized_email)


def normalize_and_hash(s):
    """Normalizes and hashes a string with SHA-256.

    Private customer data must be hashed during upload, as described at:
    https://support.google.com/google-ads/answer/7474263

    Args:
        s: The string to perform this operation on.

    Returns:
        A normalized (lowercase, removed whitespace) and SHA-256 hashed string.
    """
    return hashlib.sha256(s.strip().lower().encode()).hexdigest()
upload_enhanced_conversions_for_leads.py
      

Ruby

# Returns the result of normalizing and then hashing the string using the
# provided digest.  Private customer data must be hashed during upload, as
# described at https://support.google.com/google-ads/answer/7474263.
def normalize_and_hash(str)
  # Remove leading and trailing whitespace and ensure all letters are lowercase
  # before hasing.
  Digest::SHA256.hexdigest(str.strip.downcase)
end

# Returns the result of normalizing and hashing an email address. For this use
# case, Google Ads requires removal of any '.' characters preceding 'gmail.com'
# or 'googlemail.com'.
def normalize_and_hash_email(email)
  email_parts = email.downcase.split("@")
  # Removes any '.' characters from the portion of the email address before the
  # domain if the domain is gmail.com or googlemail.com.
  if email_parts.last =~ /^(gmail|googlemail)\.com\s*/
    email_parts[0] = email_parts[0].gsub('.', '')
  end
  normalize_and_hash(email_parts.join('@'))
end
upload_enhanced_conversions_for_leads.rb
      

Perl

sub normalize_and_hash {
  my $value = shift;

  # Removes leading, trailing, and intermediate spaces.
  $value =~ s/\s+//g;
  return sha256_hex(lc $value);
}

# Returns the result of normalizing and hashing an email address. For this use
# case, Google Ads requires removal of any '.' characters preceding 'gmail.com'
# or 'googlemail.com'.
sub normalize_and_hash_email_address {
  my $email_address = shift;

  my $normalized_email = lc $email_address;
  my @email_parts      = split('@', $normalized_email);
  if (scalar @email_parts > 1
    && $email_parts[1] =~ /^(gmail|googlemail)\.com\s*/)
  {
    # Remove any '.' characters from the portion of the email address before the
    # domain if the domain is 'gmail.com' or 'googlemail.com'.
    $email_parts[0] =~ s/\.//g;
    $normalized_email = sprintf '%s@%s', $email_parts[0], $email_parts[1];
  }
  return normalize_and_hash($normalized_email);
}
upload_enhanced_conversions_for_leads.pl
      

Fazer upload de conversões otimizadas

Observação: a configuração de conversion_environment está disponível apenas para contas na lista de permissões. Entre em contato com seu representante do Google se você tiver interesse em ter acesso a esse recurso.

Os snippets a seguir demonstram como criar um upload de conversão que contenha identificadores para endereço de e-mail e número de telefone, com padronização e hash aplicados conforme necessário. Como prática recomendada, inclua gclid e order_id na conversão, se estiverem disponíveis.

Adicionar identificadores de usuários à ClickConversion

Java

// Creates an empty builder for constructing the click conversion.
ClickConversion.Builder clickConversionBuilder = ClickConversion.newBuilder();

// Extracts user email and phone from the raw data, normalizes and hashes it, then wraps it in
// UserIdentifier objects.
// Creates a separate UserIdentifier object for each. The data in this example is hardcoded, but
// in your application you might read the raw data from an input file.

// IMPORTANT: Since the identifier attribute of UserIdentifier
// (https://developers.google.com/google-ads/api/reference/rpc/latest/UserIdentifier) is a
// oneof
// (https://protobuf.dev/programming-guides/proto3/#oneof-features), you must set only ONE of
// hashedEmail, hashedPhoneNumber, mobileId, thirdPartyUserId, or addressInfo. Setting more
// than one of these attributes on the same UserIdentifier will clear all the other members
// of the oneof. For example, the following code is INCORRECT and will result in a
// UserIdentifier with ONLY a hashedPhoneNumber.
//
// UserIdentifier incorrectlyPopulatedUserIdentifier =
//     UserIdentifier.newBuilder()
//         .setHashedEmail("...")
//         .setHashedPhoneNumber("...")
//         .build();

ImmutableMap.Builder<String, String> rawRecordBuilder =
    ImmutableMap.<String, String>builder()
        .put("email", "[e-mail]")
        // Phone number to be converted to E.164 format, with a leading '+' as required.
        .put("phone", "[phone]")
        // This example lets you put conversion details as arguments, but in reality you might
        // store this data alongside other user data, so we include it in this sample user
        // record.
        .put("conversionActionId", Long.toString(conversionActionId))
        .put("conversionDateTime", conversionDateTime)
        .put("conversionValue", Double.toString(conversionValue))
        .put("currencyCode", "USD");

// Adds entries for the optional fields.
if (orderId != null) {
  rawRecordBuilder.put("orderId", orderId);
}
if (gclid != null) {
  rawRecordBuilder.put("gclid", gclid);
}
if (adUserDataConsent != null) {
  rawRecordBuilder.put("adUserDataConsent", adUserDataConsent.name());
}

// Builds the map representing the record.
Map<String, String> rawRecord = rawRecordBuilder.build();

// Creates a SHA256 message digest for hashing user identifiers in a privacy-safe way, as
// described at https://support.google.com/google-ads/answer/9888656.
MessageDigest sha256Digest = MessageDigest.getInstance("SHA-256");

// Creates a list for the user identifiers.
List<UserIdentifier> userIdentifiers = new ArrayList<>();

// Creates a user identifier using the hashed email address, using the normalize and hash method
// specifically for email addresses.
UserIdentifier emailIdentifier =
    UserIdentifier.newBuilder()
        // Optional: specify the user identifier source.
        .setUserIdentifierSource(UserIdentifierSource.FIRST_PARTY)
        // Uses the normalize and hash method specifically for email addresses.
        .setHashedEmail(normalizeAndHashEmailAddress(sha256Digest, rawRecord.get("email")))
        .build();
userIdentifiers.add(emailIdentifier);

// Creates a user identifier using normalized and hashed phone info.
UserIdentifier hashedPhoneNumberIdentifier =
    UserIdentifier.newBuilder()
        .setHashedPhoneNumber(normalizeAndHash(sha256Digest, rawRecord.get("phone")))
        .build();
// Adds the hashed phone number identifier to the UserData object's list.
userIdentifiers.add(hashedPhoneNumberIdentifier);

// Adds the user identifiers to the conversion.
clickConversionBuilder.addAllUserIdentifiers(userIdentifiers);
UploadEnhancedConversionsForLeads.java
      

C#

// Adds a user identifier using the hashed email address, using the normalize
// and hash method specifically for email addresses.
clickConversion.UserIdentifiers.Add(new UserIdentifier()
{
    HashedEmail = NormalizeAndHashEmailAddress("[e-mail]"),
    // Optional: Specifies the user identifier source.
    UserIdentifierSource = UserIdentifierSource.FirstParty
});

// Adds a user identifier using normalized and hashed phone info.
clickConversion.UserIdentifiers.Add(new UserIdentifier()
{
    HashedPhoneNumber = NormalizeAndHash("[phone]"),
    // Optional: Specifies the user identifier source.
    UserIdentifierSource = UserIdentifierSource.FirstParty
});

// Adds a user identifier with all the required mailing address elements.
clickConversion.UserIdentifiers.Add(new UserIdentifier()
{
    AddressInfo = new OfflineUserAddressInfo()
    {
        // FirstName and LastName must be normalized and hashed.
        HashedFirstName = NormalizeAndHash("Alex"),
        HashedLastName = NormalizeAndHash("Quinn"),
        // CountryCode and PostalCode are sent in plain text.
        CountryCode = "US",
        PostalCode = "94045"
    }
});
UploadEnhancedConversionsForLeads.cs
      

PHP

// Creates a click conversion with the specified attributes.
$clickConversion = new ClickConversion();

// Extract user email and phone from the raw data, normalize and hash it, then wrap it in
// UserIdentifier objects. Creates a separate UserIdentifier object for each.
// The data in this example is hardcoded, but in your application you might read the raw
// data from an input file.

// IMPORTANT: Since the identifier attribute of UserIdentifier
// (https://developers.google.com/google-ads/api/reference/rpc/latest/UserIdentifier) is a
// oneof
// (https://protobuf.dev/programming-guides/proto3/#oneof-features), you must set only ONE
// of hashedEmail, hashedPhoneNumber, mobileId, thirdPartyUserId, or addressInfo. Setting
// more than one of these attributes on the same UserIdentifier will clear all the other
// members of the oneof. For example, the following code is INCORRECT and will result in a
// UserIdentifier with ONLY a hashedPhoneNumber.
//
// $incorrectlyPopulatedUserIdentifier = new UserIdentifier([
//    'hashed_email' => '...',
//    'hashed_phone_number' => '...'
// ]);

$rawRecord = [
    // Email address that includes a period (.) before the Gmail domain.
    'email' => '[e-mail]',
    // Phone number to be converted to E.164 format, with a leading '+' as required.
    'phone' => '[phone]',
    // This example lets you input conversion details as arguments, but in reality you might
    // store this data alongside other user data, so we include it in this sample user
    // record.
    'orderId' => $orderId,
    'gclid' => $gclid,
    'conversionActionId' => $conversionActionId,
    'conversionDateTime' => $conversionDateTime,
    'conversionValue' => $conversionValue,
    'currencyCode' => 'USD',
    'adUserDataConsent' => $adUserDataConsent
];

// Creates a list for the user identifiers.
$userIdentifiers = [];

// Uses the SHA-256 hash algorithm for hashing user identifiers in a privacy-safe way, as
// described at https://support.google.com/google-ads/answer/9888656.
$hashAlgorithm = "sha256";

// Creates a user identifier using the hashed email address, using the normalize and hash
// method specifically for email addresses.
$emailIdentifier = new UserIdentifier([
    // Uses the normalize and hash method specifically for email addresses.
    'hashed_email' => self::normalizeAndHashEmailAddress(
        $hashAlgorithm,
        $rawRecord['email']
    ),
    // Optional: Specifies the user identifier source.
    'user_identifier_source' => UserIdentifierSource::FIRST_PARTY
]);
$userIdentifiers[] = $emailIdentifier;

// Checks if the record has a phone number, and if so, adds a UserIdentifier for it.
if (array_key_exists('phone', $rawRecord)) {
    $hashedPhoneNumberIdentifier = new UserIdentifier([
        'hashed_phone_number' => self::normalizeAndHash(
            $hashAlgorithm,
            $rawRecord['phone'],
            true
        )
    ]);
    // Adds the hashed email identifier to the user identifiers list.
    $userIdentifiers[] = $hashedPhoneNumberIdentifier;
}

// Adds the user identifiers to the conversion.
$clickConversion->setUserIdentifiers($userIdentifiers);
UploadEnhancedConversionsForLeads.php
      

Python

# Extract user email and phone from the raw data, normalize and hash it,
# then wrap it in UserIdentifier objects. Create a separate UserIdentifier
# object for each. The data in this example is hardcoded, but in your
# application you might read the raw data from an input file.

# IMPORTANT: Since the identifier attribute of UserIdentifier
# (https://developers.google.com/google-ads/api/reference/rpc/latest/UserIdentifier)
# is a oneof
# (https://protobuf.dev/programming-guides/proto3/#oneof-features), you must
# set only ONE of hashed_email, hashed_phone_number, mobile_id,
# third_party_user_id, or address_info. Setting more than one of these
# attributes on the same UserIdentifier will clear all the other members of
# the oneof. For example, the following code is INCORRECT and will result in
# a UserIdentifier with ONLY a hashed_phone_number:
#
# incorrectly_populated_user_identifier = client.get_type("UserIdentifier")
# incorrectly_populated_user_identifier.hashed_email = "...""
# incorrectly_populated_user_identifier.hashed_phone_number = "...""

raw_record = {
    # Email address that includes a period (.) before the Gmail domain.
    "email": "[e-mail]",
    # Phone number to be converted to E.164 format, with a leading '+' as
    # required.
    "phone": "[phone]",
    # This example lets you input conversion details as arguments,
    # but in reality you might store this data alongside other user data,
    # so we include it in this sample user record.
    "order_id": order_id,
    "gclid": gclid,
    "conversion_action_id": conversion_action_id,
    "conversion_date_time": conversion_date_time,
    "conversion_value": conversion_value,
    "currency_code": "USD",
    "ad_user_data_consent": ad_user_data_consent,
}

# Constructs the click conversion.
click_conversion = client.get_type("ClickConversion")
# Creates a user identifier using the hashed email address, using the
# normalize and hash method specifically for email addresses.
email_identifier = client.get_type("UserIdentifier")
# Optional: Specifies the user identifier source.
email_identifier.user_identifier_source = (
    client.enums.UserIdentifierSourceEnum.FIRST_PARTY
)
# Uses the normalize and hash method specifically for email addresses.
email_identifier.hashed_phone_number = normalize_and_hash_email_address(
    raw_record["email"]
)
# Adds the user identifier to the conversion.
click_conversion.user_identifiers.append(email_identifier)

# Checks if the record has a phone number, and if so, adds a UserIdentifier
# for it.
if raw_record.get("phone") is not None:
    phone_identifier = client.get_type("UserIdentifier")
    phone_identifier.hashed_phone_number = normalize_and_hash(
        raw_record["phone"]
    )
    # Adds the phone identifier to the conversion adjustment.
    click_conversion.user_identifiers.append(phone_identifier)
upload_enhanced_conversions_for_leads.py
      

Ruby

# Extract user email and phone from the raw data, normalize and hash it,
# then wrap it in UserIdentifier objects. Create a separate UserIdentifier
# object for each. The data in this example is hardcoded, but in your
# application you might read the raw data from an input file.

# IMPORTANT: Since the identifier attribute of UserIdentifier
# (https://developers.google.com/google-ads/api/reference/rpc/latest/UserIdentifier)
# is a oneof
# (https://protobuf.dev/programming-guides/proto3/#oneof-features), you must
# set only ONE of hashed_email, hashed_phone_number, mobile_id,
# third_party_user_id, or address_info. Setting more than one of these
# attributes on the same UserIdentifier will clear all the other members of
# the oneof. For example, the following code is INCORRECT and will result in
# a UserIdentifier with ONLY a hashed_phone_number:
#
# incorrectly_populated_user_identifier.hashed_email = "...""
# incorrectly_populated_user_identifier.hashed_phone_number = "...""

raw_record = {
  # Email address that includes a period (.) before the Gmail domain.
  "email" => "[e-mail]",
  # Phone number to be converted to E.164 format, with a leading '+' as
  # required.
  "phone" => "[phone]",
  # This example lets you input conversion details as arguments,
  # but in reality you might store this data alongside other user data,
  # so we include it in this sample user record.
  "order_id" => order_id,
  "gclid" => gclid,
  "conversion_action_id" => conversion_action_id,
  "conversion_date_time" => conversion_date_time,
  "conversion_value" => conversion_value,
  "currency_code" => "USD",
  "ad_user_data_consent" => ad_user_data_consent,
}

click_conversion = client.resource.click_conversion do |cc|
  cc.conversion_action = client.path.conversion_action(customer_id, conversion_action_id)
  cc.conversion_date_time = conversion_date_time
  cc.conversion_value = conversion_value.to_f
  cc.currency_code = 'USD'

  unless order_id.nil?
    cc.order_id = order_id
  end

  unless raw_record["gclid"].nil?
    cc.gclid = gclid
  end

  # Specifies whether user consent was obtained for the data you are
  # uploading. For more details, see:
  # https://www.google.com/about/company/user-consent-policy
  unless raw_record["ad_user_data_consent"].nil?
    cc.consent = client.resource.consent do |c|
      c.ad_user_data = ad_user_data_consent
    end
  end

  # Creates a user identifier using the hashed email address, using the
  # normalize and hash method specifically for email addresses.
  # If using a phone number, use the normalize_and_hash method instead.
  cc.user_identifiers << client.resource.user_identifier do |ui|
    ui.hashed_phone_number = normalize_and_hash_email(raw_record["email"])
    # Optional: Specifies the user identifier source.
    ui.user_identifier_source = :FIRST_PARTY
  end

  # Checks if the record has a phone number, and if so, adds a UserIdentifier
  # for it.
  unless raw_record["phone"].nil?
    cc.user_identifiers << client.resource.user_identifier do |ui|
      ui.hashed_phone_number = normalize_and_hash_email(raw_record["phone"])
    end
  end
end
upload_enhanced_conversions_for_leads.rb
      

Perl

# Create an empty click conversion.
my $click_conversion =
  Google::Ads::GoogleAds::V18::Services::ConversionUploadService::ClickConversion
  ->new({});

# Extract user email and phone from the raw data, normalize and hash it,
# then wrap it in UserIdentifier objects. Create a separate UserIdentifier
# object for each.
# The data in this example is hardcoded, but in your application
# you might read the raw data from an input file.
#
# IMPORTANT: Since the identifier attribute of UserIdentifier
# (https://developers.google.com/google-ads/api/reference/rpc/latest/UserIdentifier)
# is a oneof
# (https://protobuf.dev/programming-guides/proto3/#oneof-features), you must set
# only ONE of hashed_email, hashed_phone_number, mobile_id, third_party_user_id,
# or address-info. Setting more than one of these attributes on the same UserIdentifier
# will clear all the other members of the oneof. For example, the following code is
# INCORRECT and will result in a UserIdentifier with ONLY a hashed_phone_number:
#
# my $incorrect_user_identifier = Google::Ads::GoogleAds::V18::Common::UserIdentifier->new({
#   hashedEmail => '...',
#   hashedPhoneNumber => '...',
# });
my $raw_record = {
  # Email address that includes a period (.) before the Gmail domain.
  email => '[e-mail]',
  # Phone number to be converted to E.164 format, with a leading '+' as
  # required.
  phone => '[phone]',
  # This example lets you input conversion details as arguments,
  # but in reality you might store this data alongside other user data,
  # so we include it in this sample user record.
  orderId            => $order_id,
  gclid              => $gclid,
  conversionActionId => $conversion_action_id,
  conversionDateTime => $conversion_date_time,
  conversionValue    => $conversion_value,
  currencyCode       => "USD",
  adUserDataConsent  => $ad_user_data_consent
};
my $user_identifiers = [];

# Create a user identifier using the hashed email address, using the normalize
# and hash method specifically for email addresses.
my $hashed_email = normalize_and_hash_email_address($raw_record->{email});
push(
  @$user_identifiers,
  Google::Ads::GoogleAds::V18::Common::UserIdentifier->new({
      hashedEmail => $hashed_email,
      # Optional: Specify the user identifier source.
      userIdentifierSource => FIRST_PARTY
    }));

# Create a user identifier using normalized and hashed phone info.
my $hashed_phone = normalize_and_hash($raw_record->{phone});
push(
  @$user_identifiers,
  Google::Ads::GoogleAds::V18::Common::UserIdentifier->new({
      hashedPhone => $hashed_phone,
      # Optional: Specify the user identifier source.
      userIdentifierSource => FIRST_PARTY
    }));

# Add the user identifiers to the conversion.
$click_conversion->{userIdentifiers} = $user_identifiers;
upload_enhanced_conversions_for_leads.pl
      

Adicionar detalhes da conversão à ClickConversion

Java

// Adds details of the conversion.
clickConversionBuilder.setConversionAction(
    ResourceNames.conversionAction(
        customerId, Long.parseLong(rawRecord.get("conversionActionId"))));
clickConversionBuilder.setConversionDateTime(rawRecord.get("conversionDateTime"));
clickConversionBuilder.setConversionValue(Double.parseDouble(rawRecord.get("conversionValue")));
clickConversionBuilder.setCurrencyCode(rawRecord.get("currencyCode"));

// Sets the order ID if provided.
if (rawRecord.containsKey("orderId")) {
  clickConversionBuilder.setOrderId(rawRecord.get("orderId"));
}

// Sets the Google click ID (gclid) if provided.
if (rawRecord.containsKey("gclid")) {
  clickConversionBuilder.setGclid(rawRecord.get("gclid"));
}

// Sets the consent information, if provided.
if (rawRecord.containsKey("adUserDataConsent")) {
  // Specifies whether user consent was obtained for the data you are uploading. See
  // https://www.google.com/about/company/user-consent-policy for details.
  clickConversionBuilder.setConsent(
      Consent.newBuilder()
          .setAdUserData(ConsentStatus.valueOf(rawRecord.get("adUserDataConsent"))));
}

// Calls build to build the conversion.
ClickConversion clickConversion = clickConversionBuilder.build();
UploadEnhancedConversionsForLeads.java
      

C#

// Adds details of the conversion.
clickConversion.ConversionAction =
    ResourceNames.ConversionAction(customerId, conversionActionId);
clickConversion.ConversionDateTime = conversionDateTime;
clickConversion.ConversionValue = conversionValue;
clickConversion.CurrencyCode = "USD";

// Sets the order ID if provided.
if (!string.IsNullOrEmpty(orderId))
{
    clickConversion.OrderId = orderId;
}

// Sets the Google click ID (gclid) if provided.
if (!string.IsNullOrEmpty(gclid))
{
    clickConversion.Gclid = gclid;
}
UploadEnhancedConversionsForLeads.cs
      

PHP

// Adds details of the conversion.
$clickConversion->setConversionAction(
    ResourceNames::forConversionAction($customerId, $rawRecord['conversionActionId'])
);
$clickConversion->setConversionDateTime($rawRecord['conversionDateTime']);
$clickConversion->setConversionValue($rawRecord['conversionValue']);
$clickConversion->setCurrencyCode($rawRecord['currencyCode']);

// Sets the order ID if provided.
if (!empty($rawRecord['orderId'])) {
    $clickConversion->setOrderId($rawRecord['orderId']);
}

// Sets the Google click ID (gclid) if provided.
if (!empty($rawRecord['gclid'])) {
    $clickConversion->setGclid($rawRecord['gclid']);
}

// Sets the ad user data consent if provided.
if (!empty($rawRecord['adUserDataConsent'])) {
    // Specifies whether user consent was obtained for the data you are uploading. See
    // https://www.google.com/about/company/user-consent-policy for details.
    $clickConversion->setConsent(
        new Consent(['ad_user_data' => $rawRecord['adUserDataConsent']])
    );
}
UploadEnhancedConversionsForLeads.php
      

Python

# Add details of the conversion.
# Gets the conversion action resource name.
conversion_action_service = client.get_service("ConversionActionService")
click_conversion.conversion_action = (
    conversion_action_service.conversion_action_path(
        customer_id, raw_record["conversion_action_id"]
    )
)
click_conversion.conversion_date_time = raw_record["conversion_date_time"]
click_conversion.conversion_value = raw_record["conversion_value"]
click_conversion.currency_code = raw_record["currency_code"]

# Sets the order ID if provided.
if raw_record.get("order_id"):
    click_conversion.order_id = raw_record["order_id"]

# Sets the gclid if provided.
if raw_record.get("gclid"):
    click_conversion.gclid = raw_record["gclid"]

# Specifies whether user consent was obtained for the data you are
# uploading. For more details, see:
# https://www.google.com/about/company/user-consent-policy
if raw_record["ad_user_data_consent"]:
    click_conversion.consent.ad_user_data = client.enums.ConsentStatusEnum[
        raw_record["ad_user_data_consent"]
    ]
upload_enhanced_conversions_for_leads.py
      

Ruby

cc.conversion_action = client.path.conversion_action(customer_id, conversion_action_id)
cc.conversion_date_time = conversion_date_time
cc.conversion_value = conversion_value.to_f
cc.currency_code = 'USD'

unless order_id.nil?
  cc.order_id = order_id
end

unless raw_record["gclid"].nil?
  cc.gclid = gclid
end

# Specifies whether user consent was obtained for the data you are
# uploading. For more details, see:
# https://www.google.com/about/company/user-consent-policy
unless raw_record["ad_user_data_consent"].nil?
  cc.consent = client.resource.consent do |c|
    c.ad_user_data = ad_user_data_consent
  end
end
upload_enhanced_conversions_for_leads.rb
      

Perl

# Add details of the conversion.
$click_conversion->{conversionAction} =
  Google::Ads::GoogleAds::V18::Utils::ResourceNames::conversion_action(
  $customer_id, $raw_record->{conversionActionId});
$click_conversion->{conversionDateTime} = $raw_record->{conversionDateTime};
$click_conversion->{conversionValue}    = $raw_record->{conversionValue};
$click_conversion->{currencyCode}       = $raw_record->{currencyCode};

# Set the order ID if provided.
if (defined $raw_record->{orderId}) {
  $click_conversion->{orderId} = $raw_record->{orderId};
}

# Set the Google click ID (gclid) if provided.
if (defined $raw_record->{gclid}) {
  $click_conversion->{gclid} = $raw_record->{gclid};
}

# Set the consent information, if provided.
if (defined $raw_record->{adUserDataConsent}) {
  $click_conversion->{consent} =
    Google::Ads::GoogleAds::V18::Common::Consent->new({
      adUserData => $raw_record->{adUserDataConsent}});
}
upload_enhanced_conversions_for_leads.pl
      

Faça upload da ClickConversion

Java

// Creates the conversion upload service client.
try (ConversionUploadServiceClient conversionUploadServiceClient =
    googleAdsClient.getLatestVersion().createConversionUploadServiceClient()) {
  // Uploads the click conversion. Partial failure should always be set to true.

  // NOTE: This request contains a single conversion as a demonstration.  However, if you have
  // multiple conversions to upload, it's best to upload multiple conversions per request
  // instead of sending a separate request per conversion. See the following for per-request
  // limits:
  // https://developers.google.com/google-ads/api/docs/best-practices/quotas#conversion_upload_service
  UploadClickConversionsResponse response =
      conversionUploadServiceClient.uploadClickConversions(
          UploadClickConversionsRequest.newBuilder()
              .setCustomerId(Long.toString(customerId))
              .addConversions(clickConversion)
              // Enables partial failure (must be true).
              .setPartialFailure(true)
              .build());
UploadEnhancedConversionsForLeads.java
      

C#

// Uploads the click conversion. Partial failure should always be set to true.
// NOTE: This request contains a single conversion as a demonstration.
// However, if you have multiple conversions to upload, it's best to upload multiple
// conversions per request instead of sending a separate request per conversion.
// See the following for per-request limits:
// https://developers.google.com/google-ads/api/docs/best-practices/quotas#conversion_upload
UploadClickConversionsResponse response =
    conversionUploadService.UploadClickConversions(
        new UploadClickConversionsRequest()
        {
            CustomerId = customerId.ToString(),
            Conversions = { clickConversion },
            // Enables partial failure (must be true).
            PartialFailure = true
        });
UploadEnhancedConversionsForLeads.cs
      

PHP

// Issues a request to upload the click conversion.
$conversionUploadServiceClient = $googleAdsClient->getConversionUploadServiceClient();
// NOTE: This request contains a single conversion as a demonstration.  However, if you have
// multiple conversions to upload, it's best to upload multiple conversions per request
// instead of sending a separate request per conversion. See the following for per-request
// limits:
// https://developers.google.com/google-ads/api/docs/best-practices/quotas#conversion_upload_service
$response = $conversionUploadServiceClient->uploadClickConversions(
    // Enables partial failure (must be true).
    UploadClickConversionsRequest::build($customerId, [$clickConversion], true)
);
UploadEnhancedConversionsForLeads.php
      

Python

# Creates the conversion upload service client.
conversion_upload_service = client.get_service("ConversionUploadService")
# Uploads the click conversion. Partial failure should always be set to
# True.
# NOTE: This request only uploads a single conversion, but if you have
# multiple conversions to upload, it's most efficient to upload them in a
# single request. See the following for per-request limits for reference:
# https://developers.google.com/google-ads/api/docs/best-practices/quotas#conversion_upload_service
response = conversion_upload_service.upload_click_conversions(
    customer_id=customer_id,
    conversions=[click_conversion],
    # Enables partial failure (must be true).
    partial_failure=True,
)
upload_enhanced_conversions_for_leads.py
      

Ruby

response = client.service.conversion_upload.upload_click_conversions(
  customer_id: customer_id,
  conversions: [click_conversion],
  # Partial failure must be true.
  partial_failure: true,
)

if response.partial_failure_error
  puts "Partial failure encountered: #{response.partial_failure_error.message}"
else
  result = response.results.first
  puts "Uploaded click conversion that happened at #{result.conversion_date_time} " \
    "to #{result.conversion_action}."
end
upload_enhanced_conversions_for_leads.rb
      

Perl

# Upload the click conversion. Partial failure should always be set to true.
#
# NOTE: This request contains a single conversion as a demonstration.
# However, if you have multiple conversions to upload, it's best to
# upload multiple conversions per request instead of sending a separate
# request per conversion. See the following for per-request limits:
# https://developers.google.com/google-ads/api/docs/best-practices/quotas#conversion_upload_service
my $response =
  $api_client->ConversionUploadService()->upload_click_conversions({
    customerId  => $customer_id,
    conversions => [$click_conversion],
    # Enable partial failure (must be true).
    partialFailure => "true"
  });
upload_enhanced_conversions_for_leads.pl
      

Analisar seus uploads

Use os diagnósticos de dados off-line para analisar a integridade geral dos seus envios recentes. O sucesso do upload não significa necessariamente que os uploads têm correspondências.

Ao gerar relatórios sobre as métricas de conversão das suas campanhas, consulte Como mapear métricas da interface do usuário para correlacionar as métricas da interface do Google Ads com os campos de relatórios da API Google Ads. Também é possível consultar o recurso conversion_action para conferir o número total de conversões e o valor total de conversão de uma determinada ação de conversão.

Próximas etapas

Se você precisar ajustar suas conversões, acesse o guia Fazer upload de ajustes de conversão.

Para orientações sobre como resolver problemas na integração das conversões otimizadas para leads, consulte o guia de solução de problemas.