Implementa las conversiones avanzadas de clientes potenciales

Las conversiones avanzadas de clientes potenciales te permiten mejorar la precisión de tus la medición de conversiones sin conexión subiendo conversiones de clics que contengan identificadores de usuario con codificación hash y algunos detalles adicionales opcionales que ayudan a vincular la conversión con el anuncio que generó el cliente potencial

Asegúrate de revisar el curso Getting Started guía para implementar la requisitos previos para obtener conversiones avanzadas de clientes potenciales antes de continuar con la implementación.

Puedes subir conversiones avanzadas de clientes potenciales a través de la IU de Google Ads, como se describe en el Centro de ayuda, o a través de la API de Google Ads, como se describe en esta guía.

Diseña tu integración

Flujo de uso

A continuación, se detalla el flujo general para subir conversiones avanzadas de clientes potenciales en la API de Google Ads.

1. Asegúrate de haber implementado los requisitos previos, que incluyen lo siguiente:

   1. Habilita el seguimiento de conversiones.

   2. Acepta las condiciones sobre los datos del cliente.

   3. Configura el etiquetado en los formularios de clientes potenciales de tu sitio web.

   Consulta Implementa los requisitos previos para obtener orientación detallada.

2. Normaliza y genera un hash de los datos de clientes potenciales, como la dirección de correo electrónico, el número de teléfono y la dirección de correo postal.

3. Coloca los datos de clientes potenciales normalizados y con codificación hash en objetos ClickConversion. Para cada ClickConversion:

   1. Completa user_identifiers con los datos de clientes potenciales normalizados y con codificación hash. Si tienes varios identificadores de usuario disponibles, crea un UserIdentifier independiente para cada uno, hasta cinco identificadores.

   2. (Opcional, pero muy recomendable) Completa order_id.

   3. (Opcional) Completa gclid para obtener la medición más precisa.

   4. Asegúrate de completar el Campo consent del ClickConversion.

   5. Definir conversion_action al nombre del recurso de un ConversionAction con un type de UPLOAD_CLICKS Este debe ser el nombre del recurso de la ConversionAction que creaste cuando implementaste los requisitos.

4. Sube las operaciones de creación de ClickConversion al ConversionUploadService, configuración partial_failure a true.

5. Revisa tus cargas.

Prácticas recomendadas

Ten en cuenta las siguientes prácticas recomendadas cuando implementes las conversiones avanzadas para clientes potenciales.

Verifica el identificador de cliente

Cuando sube conversiones, el ID de cliente debe establecerse en la cuenta que contiene la acción de conversión y hace el seguimiento de conversiones. Para verificar este parámetro de configuración, consulta el recurso Customer de Google Ads que se publica para el ConversionTrackingSetting. Problema la siguiente consulta con GoogleAdsService.SearchStream, para averiguar el valor de customer.conversion_tracking_setting.google_ads_conversion_customer

Incluya varios identificadores, si los tiene.

Si asignas un order_id a una conversión, te recomendamos que lo incluyas. Si tienes la gclid de una conversión, te recomendamos que la envíes además de user_identifiers para mejorar el rendimiento Además, si tienes más de un UserIdentifier para la conversión, incluir varios puede mejorar las probabilidades de que se utilice la Segmentación por clientes. Debe incluir todos los identificadores ClickConversion

Revisa los errores de falla parcial cuando configures tu integración

Cuando configures las conversiones avanzadas de clientes potenciales por primera vez, revisa y corrige los errores parciales en el campo partial_failure_error de la respuesta. Si hay problemas en la configuración, deberás inspeccionar este para investigarlos y abordarlos. Para obtener más detalles y ejemplos sobre el manejo de errores de fallas parciales, consulta la guía dedicada a las fallas parciales.

Cuando revises los errores de falla parcial, consulta la tabla de errores comunes en la guía de solución de problemas. Una vez que hayas resuelto los problemas que surgieron en los errores de fallas parciales y se complete la integración, cambia a usar los diagnósticos de datos sin conexión para revisar el estado de tus conversiones con regularidad.

Cómo agrupar varias conversiones en una sola solicitud

Si tienes varias conversiones para subir, agrupa las operaciones en una sola UploadClickConversionsRequest, en lugar de enviar una solicitud de carga por conversión.

Consulta la guía sobre cuotas para conocer los límites de la cantidad de conversiones por solicitud.

Si deseas que el diagnóstico de datos sin conexión agrupe un conjunto de solicitudes en el mismo trabajo lógico, establece el job_id de todas las solicitudes en el mismo valor. Esto puede ser útil si tienes un solo trabajo o proceso que sube una gran cantidad de conversiones con varias solicitudes. Si estableces el job_id en cada una de esas solicitudes en el mismo valor, puedes recuperar una sola entrada para el trabajo desde job_summaries. En cambio, si permites que la API de Google Ads asigne un valor generado por el sistema a la job_id de cada solicitud, job_summaries contendrá una entrada independiente para cada solicitud, lo que podría dificultar el análisis del estado general de tu trabajo.

Suba todos los eventos de conversión sin conexión disponibles

Para garantizar informes de conversiones completos y precisos, suba todas las conversiones disponibles sin conexión de conversión, incluidas aquellas que podrían no provenir de Google Ads.

Si se suben todos los eventos de conversión, se generarán CLICK_NOT_FOUND errores para cualquier evento que no provienen de Google Ads. Dado que se esperan estos errores cuando se suben todos los eventos de conversión, UploadClickConversionsRequest tiene un campo debug_enabled.

• Si debug_enabled es false o no está configurado, la API de Google Ads solo realiza una validación básica de la entrada, omite las verificaciones de carga posteriores y muestra un estado de éxito, incluso si no se encuentra ningún clic para el user_identifiers proporcionado.

  Esta es la opción predeterminada.

• Si debug_enabled es true, la API de Google Ads realiza todas las validaciones y devuelve un error CLICK_NOT_FOUND para cualquier ClickConversion en el que haya no hay conversiones de Google Ads para el user_identifiers proporcionado.

Durante el desarrollo y las pruebas, puedes establecer debug_enabled en true para ayudar a identificar problemas. Por ejemplo, si tiene un conjunto de conversiones user_identifiers que sepas que provienen de conversiones de Google Ads, puedes usar el true para validar que esas cargas no generen una Error CLICK_NOT_FOUND. Sin embargo, cuando pasas el desarrollo y las pruebas, te recomendamos configurar debug_enabled como false para evitar errores excesivos.

No utilizar datos de atribución externa

No configures external_attribution_data en ClickConversion ni especifiques un conversion_action, que usa un modelo de atribución externo Google Ads no admite conversiones atribuidas de forma externa para las cargas que usan identificadores.

Prepara los datos para la carga

Por motivos de privacidad, los siguientes datos deben generar un hash con SHA-256 antes de subirse:

• Dirección de correo electrónico
• Número de teléfono
• Nombre
• Apellido
• Dirección

No generes un hash para los siguientes datos:

• País
• Estado
• Ciudad
• Código postal

Para estandarizar los resultados de hash, debes hacer lo siguiente antes de genera un hash para uno de estos valores:

• Quita los espacios en blanco iniciales y finales.
• Convierte el texto a minúsculas.
• Escribe los números de teléfono con el formato E164 estándar.
• Quita todos los puntos (.) que anteceden al nombre de dominio en las direcciones de correo electrónico gmail.com y googlemail.com.

Java

private String normalizeAndHash(MessageDigest digest, String s)
    throws UnsupportedEncodingException {
  // Normalizes by first converting all characters to lowercase, then trimming spaces.
  String normalized = s.toLowerCase();
  // Removes leading, trailing, and intermediate spaces.
  normalized = normalized.replaceAll("\\s+", "");
  // Hashes the normalized string using the hashing algorithm.
  byte[] hash = digest.digest(normalized.getBytes("UTF-8"));
  StringBuilder result = new StringBuilder();
  for (byte b : hash) {
    result.append(String.format("%02x", b));
  }

  return result.toString();
}

/**
 * Returns the result of normalizing and hashing an email address. For this use case, Google Ads
 * requires removal of any '.' characters preceding {@code gmail.com} or {@code googlemail.com}.
 *
 * @param digest the digest to use to hash the normalized string.
 * @param emailAddress the email address to normalize and hash.
 */
private String normalizeAndHashEmailAddress(MessageDigest digest, String emailAddress)
    throws UnsupportedEncodingException {
  String normalizedEmail = emailAddress.toLowerCase();
  String[] emailParts = normalizedEmail.split("@");
  if (emailParts.length > 1 && emailParts[1].matches("^(gmail|googlemail)\\.com\\s*")) {
    // Removes any '.' characters from the portion of the email address before the domain if the
    // domain is gmail.com or googlemail.com.
    emailParts[0] = emailParts[0].replaceAll("\\.", "");
    normalizedEmail = String.format("%s@%s", emailParts[0], emailParts[1]);
  }
  return normalizeAndHash(digest, normalizedEmail);
}
UploadEnhancedConversionsForLeads.java
      

C#

/// <summary>
/// Normalizes the email address and hashes it. For this use case, Google Ads requires
/// removal of any '.' characters preceding <code>gmail.com</code> or
/// <code>googlemail.com</code>.
/// </summary>
/// <param name="emailAddress">The email address.</param>
/// <returns>The hash code.</returns>
private string NormalizeAndHashEmailAddress(string emailAddress)
{
    string normalizedEmail = emailAddress.ToLower();
    string[] emailParts = normalizedEmail.Split('@');
    if (emailParts.Length > 1 && (emailParts[1] == "gmail.com" ||
        emailParts[1] == "googlemail.com"))
    {
        // Removes any '.' characters from the portion of the email address before
        // the domain if the domain is gmail.com or googlemail.com.
        emailParts[0] = emailParts[0].Replace(".", "");
        normalizedEmail = $"{emailParts[0]}@{emailParts[1]}";
    }
    return NormalizeAndHash(normalizedEmail);
}

/// <summary>
/// Normalizes and hashes a string value.
/// </summary>
/// <param name="value">The value to normalize and hash.</param>
/// <returns>The normalized and hashed value.</returns>
private static string NormalizeAndHash(string value)
{
    return ToSha256String(digest, ToNormalizedValue(value));
}

/// <summary>
/// Hash a string value using SHA-256 hashing algorithm.
/// </summary>
/// <param name="digest">Provides the algorithm for SHA-256.</param>
/// <param name="value">The string value (e.g. an email address) to hash.</param>
/// <returns>The hashed value.</returns>
private static string ToSha256String(SHA256 digest, string value)
{
    byte[] digestBytes = digest.ComputeHash(Encoding.UTF8.GetBytes(value));
    // Convert the byte array into an unhyphenated hexadecimal string.
    return BitConverter.ToString(digestBytes).Replace("-", string.Empty);
}

/// <summary>
/// Removes leading and trailing whitespace and converts all characters to
/// lower case.
/// </summary>
/// <param name="value">The value to normalize.</param>
/// <returns>The normalized value.</returns>
private static string ToNormalizedValue(string value)
{
    return value.Trim().ToLower();
}
UploadEnhancedConversionsForLeads.cs
      

PHP

private static function normalizeAndHash(string $hashAlgorithm, string $value): string
{
    // Normalizes by first converting all characters to lowercase, then trimming spaces.
    $normalized = strtolower($value);
    // Removes leading, trailing, and intermediate spaces.
    $normalized = str_replace(' ', '', $normalized);
    return hash($hashAlgorithm, strtolower(trim($normalized)));
}

/**
 * Returns the result of normalizing and hashing an email address. For this use case, Google
 * Ads requires removal of any '.' characters preceding "gmail.com" or "googlemail.com".
 *
 * @param string $hashAlgorithm the hash algorithm to use
 * @param string $emailAddress the email address to normalize and hash
 * @return string the normalized and hashed email address
 */
private static function normalizeAndHashEmailAddress(
    string $hashAlgorithm,
    string $emailAddress
): string {
    $normalizedEmail = strtolower($emailAddress);
    $emailParts = explode("@", $normalizedEmail);
    if (
        count($emailParts) > 1
        && preg_match('/^(gmail|googlemail)\.com\s*/', $emailParts[1])
    ) {
        // Removes any '.' characters from the portion of the email address before the domain
        // if the domain is gmail.com or googlemail.com.
        $emailParts[0] = str_replace(".", "", $emailParts[0]);
        $normalizedEmail = sprintf('%s@%s', $emailParts[0], $emailParts[1]);
    }
    return self::normalizeAndHash($hashAlgorithm, $normalizedEmail);
}
UploadEnhancedConversionsForLeads.php
      

Python

def normalize_and_hash_email_address(email_address):
    """Returns the result of normalizing and hashing an email address.

    For this use case, Google Ads requires removal of any '.' characters
    preceding "gmail.com" or "googlemail.com"

    Args:
        email_address: An email address to normalize.

    Returns:
        A normalized (lowercase, removed whitespace) and SHA-265 hashed string.
    """
    normalized_email = email_address.lower()
    email_parts = normalized_email.split("@")
    # Checks whether the domain of the email address is either "gmail.com"
    # or "googlemail.com". If this regex does not match then this statement
    # will evaluate to None.
    is_gmail = re.match(r"^(gmail|googlemail)\.com$", email_parts[1])

    # Check that there are at least two segments and the second segment
    # matches the above regex expression validating the email domain name.
    if len(email_parts) > 1 and is_gmail:
        # Removes any '.' characters from the portion of the email address
        # before the domain if the domain is gmail.com or googlemail.com.
        email_parts[0] = email_parts[0].replace(".", "")
        normalized_email = "@".join(email_parts)

    return normalize_and_hash(normalized_email)


def normalize_and_hash(s):
    """Normalizes and hashes a string with SHA-256.

    Private customer data must be hashed during upload, as described at:
    https://support.google.com/google-ads/answer/7474263

    Args:
        s: The string to perform this operation on.

    Returns:
        A normalized (lowercase, removed whitespace) and SHA-256 hashed string.
    """
    return hashlib.sha256(s.strip().lower().encode()).hexdigest()
upload_enhanced_conversions_for_leads.py
      

Rita

# Returns the result of normalizing and then hashing the string using the
# provided digest.  Private customer data must be hashed during upload, as
# described at https://support.google.com/google-ads/answer/7474263.
def normalize_and_hash(str)
  # Remove leading and trailing whitespace and ensure all letters are lowercase
  # before hasing.
  Digest::SHA256.hexdigest(str.strip.downcase)
end

# Returns the result of normalizing and hashing an email address. For this use
# case, Google Ads requires removal of any '.' characters preceding 'gmail.com'
# or 'googlemail.com'.
def normalize_and_hash_email(email)
  email_parts = email.downcase.split("@")
  # Removes any '.' characters from the portion of the email address before the
  # domain if the domain is gmail.com or googlemail.com.
  if email_parts.last =~ /^(gmail|googlemail)\.com\s*/
    email_parts[0] = email_parts[0].gsub('.', '')
  end
  normalize_and_hash(email_parts.join('@'))
end
upload_enhanced_conversions_for_leads.rb
      

Perl

sub normalize_and_hash {
  my $value = shift;

  # Removes leading, trailing, and intermediate spaces.
  $value =~ s/\s+//g;
  return sha256_hex(lc $value);
}

# Returns the result of normalizing and hashing an email address. For this use
# case, Google Ads requires removal of any '.' characters preceding 'gmail.com'
# or 'googlemail.com'.
sub normalize_and_hash_email_address {
  my $email_address = shift;

  my $normalized_email = lc $email_address;
  my @email_parts      = split('@', $normalized_email);
  if (scalar @email_parts > 1
    && $email_parts[1] =~ /^(gmail|googlemail)\.com\s*/)
  {
    # Remove any '.' characters from the portion of the email address before the
    # domain if the domain is 'gmail.com' or 'googlemail.com'.
    $email_parts[0] =~ s/\.//g;
    $normalized_email = sprintf '%s@%s', $email_parts[0], $email_parts[1];
  }
  return normalize_and_hash($normalized_email);
}
upload_enhanced_conversions_for_leads.pl
      

Carga conversiones avanzadas

Nota: La configuración de conversion_environment solo está disponible para las cuentas incluidas en la lista de entidades permitidas. Comunícate con tu representante de Google si te interesa obtener acceso a esta función.

En los siguientes fragmentos, se muestra cómo crear una carga de conversiones que contenga identificadores para la dirección de correo electrónico y el número de teléfono, con la estandarización y el hash aplicados según sea necesario. Como práctica recomendada, incluye gclid y order_id en la conversión si están disponibles.

Cómo agregar identificadores de usuario a ClickConversion

Java

// Creates an empty builder for constructing the click conversion.
ClickConversion.Builder clickConversionBuilder = ClickConversion.newBuilder();

// Extracts user email and phone from the raw data, normalizes and hashes it, then wraps it in
// UserIdentifier objects.
// Creates a separate UserIdentifier object for each. The data in this example is hardcoded, but
// in your application you might read the raw data from an input file.

// IMPORTANT: Since the identifier attribute of UserIdentifier
// (https://developers.google.com/google-ads/api/reference/rpc/latest/UserIdentifier) is a
// oneof
// (https://protobuf.dev/programming-guides/proto3/#oneof-features), you must set only ONE of
// hashedEmail, hashedPhoneNumber, mobileId, thirdPartyUserId, or addressInfo. Setting more
// than one of these attributes on the same UserIdentifier will clear all the other members
// of the oneof. For example, the following code is INCORRECT and will result in a
// UserIdentifier with ONLY a hashedPhoneNumber.
//
// UserIdentifier incorrectlyPopulatedUserIdentifier =
//     UserIdentifier.newBuilder()
//         .setHashedEmail("...")
//         .setHashedPhoneNumber("...")
//         .build();

ImmutableMap.Builder<String, String> rawRecordBuilder =
    ImmutableMap.<String, String>builder()
        .put("email", "[e-mail]")
        // Phone number to be converted to E.164 format, with a leading '+' as required.
        .put("phone", "[phone]")
        // This example lets you put conversion details as arguments, but in reality you might
        // store this data alongside other user data, so we include it in this sample user
        // record.
        .put("conversionActionId", Long.toString(conversionActionId))
        .put("conversionDateTime", conversionDateTime)
        .put("conversionValue", Double.toString(conversionValue))
        .put("currencyCode", "USD");

// Adds entries for the optional fields.
if (orderId != null) {
  rawRecordBuilder.put("orderId", orderId);
}
if (gclid != null) {
  rawRecordBuilder.put("gclid", gclid);
}
if (adUserDataConsent != null) {
  rawRecordBuilder.put("adUserDataConsent", adUserDataConsent.name());
}

// Builds the map representing the record.
Map<String, String> rawRecord = rawRecordBuilder.build();

// Creates a SHA256 message digest for hashing user identifiers in a privacy-safe way, as
// described at https://support.google.com/google-ads/answer/9888656.
MessageDigest sha256Digest = MessageDigest.getInstance("SHA-256");

// Creates a list for the user identifiers.
List<UserIdentifier> userIdentifiers = new ArrayList<>();

// Creates a user identifier using the hashed email address, using the normalize and hash method
// specifically for email addresses.
UserIdentifier emailIdentifier =
    UserIdentifier.newBuilder()
        // Optional: specify the user identifier source.
        .setUserIdentifierSource(UserIdentifierSource.FIRST_PARTY)
        // Uses the normalize and hash method specifically for email addresses.
        .setHashedEmail(normalizeAndHashEmailAddress(sha256Digest, rawRecord.get("email")))
        .build();
userIdentifiers.add(emailIdentifier);

// Creates a user identifier using normalized and hashed phone info.
UserIdentifier hashedPhoneNumberIdentifier =
    UserIdentifier.newBuilder()
        .setHashedPhoneNumber(normalizeAndHash(sha256Digest, rawRecord.get("phone")))
        .build();
// Adds the hashed phone number identifier to the UserData object's list.
userIdentifiers.add(hashedPhoneNumberIdentifier);

// Adds the user identifiers to the conversion.
clickConversionBuilder.addAllUserIdentifiers(userIdentifiers);
UploadEnhancedConversionsForLeads.java
      

C#

// Adds a user identifier using the hashed email address, using the normalize
// and hash method specifically for email addresses.
clickConversion.UserIdentifiers.Add(new UserIdentifier()
{
    HashedEmail = NormalizeAndHashEmailAddress("[e-mail]"),
    // Optional: Specifies the user identifier source.
    UserIdentifierSource = UserIdentifierSource.FirstParty
});

// Adds a user identifier using normalized and hashed phone info.
clickConversion.UserIdentifiers.Add(new UserIdentifier()
{
    HashedPhoneNumber = NormalizeAndHash("[phone]"),
    // Optional: Specifies the user identifier source.
    UserIdentifierSource = UserIdentifierSource.FirstParty
});

// Adds a user identifier with all the required mailing address elements.
clickConversion.UserIdentifiers.Add(new UserIdentifier()
{
    AddressInfo = new OfflineUserAddressInfo()
    {
        // FirstName and LastName must be normalized and hashed.
        HashedFirstName = NormalizeAndHash("Alex"),
        HashedLastName = NormalizeAndHash("Quinn"),
        // CountryCode and PostalCode are sent in plain text.
        CountryCode = "US",
        PostalCode = "94045"
    }
});
UploadEnhancedConversionsForLeads.cs
      

PHP

// Creates a click conversion with the specified attributes.
$clickConversion = new ClickConversion();

// Extract user email and phone from the raw data, normalize and hash it, then wrap it in
// UserIdentifier objects. Creates a separate UserIdentifier object for each.
// The data in this example is hardcoded, but in your application you might read the raw
// data from an input file.

// IMPORTANT: Since the identifier attribute of UserIdentifier
// (https://developers.google.com/google-ads/api/reference/rpc/latest/UserIdentifier) is a
// oneof
// (https://protobuf.dev/programming-guides/proto3/#oneof-features), you must set only ONE
// of hashedEmail, hashedPhoneNumber, mobileId, thirdPartyUserId, or addressInfo. Setting
// more than one of these attributes on the same UserIdentifier will clear all the other
// members of the oneof. For example, the following code is INCORRECT and will result in a
// UserIdentifier with ONLY a hashedPhoneNumber.
//
// $incorrectlyPopulatedUserIdentifier = new UserIdentifier([
//    'hashed_email' => '...',
//    'hashed_phone_number' => '...'
// ]);

$rawRecord = [
    // Email address that includes a period (.) before the Gmail domain.
    'email' => '[e-mail]',
    // Phone number to be converted to E.164 format, with a leading '+' as required.
    'phone' => '[phone]',
    // This example lets you input conversion details as arguments, but in reality you might
    // store this data alongside other user data, so we include it in this sample user
    // record.
    'orderId' => $orderId,
    'gclid' => $gclid,
    'conversionActionId' => $conversionActionId,
    'conversionDateTime' => $conversionDateTime,
    'conversionValue' => $conversionValue,
    'currencyCode' => 'USD',
    'adUserDataConsent' => $adUserDataConsent
];

// Creates a list for the user identifiers.
$userIdentifiers = [];

// Uses the SHA-256 hash algorithm for hashing user identifiers in a privacy-safe way, as
// described at https://support.google.com/google-ads/answer/9888656.
$hashAlgorithm = "sha256";

// Creates a user identifier using the hashed email address, using the normalize and hash
// method specifically for email addresses.
$emailIdentifier = new UserIdentifier([
    // Uses the normalize and hash method specifically for email addresses.
    'hashed_email' => self::normalizeAndHashEmailAddress(
        $hashAlgorithm,
        $rawRecord['email']
    ),
    // Optional: Specifies the user identifier source.
    'user_identifier_source' => UserIdentifierSource::FIRST_PARTY
]);
$userIdentifiers[] = $emailIdentifier;

// Checks if the record has a phone number, and if so, adds a UserIdentifier for it.
if (array_key_exists('phone', $rawRecord)) {
    $hashedPhoneNumberIdentifier = new UserIdentifier([
        'hashed_phone_number' => self::normalizeAndHash(
            $hashAlgorithm,
            $rawRecord['phone'],
            true
        )
    ]);
    // Adds the hashed email identifier to the user identifiers list.
    $userIdentifiers[] = $hashedPhoneNumberIdentifier;
}

// Adds the user identifiers to the conversion.
$clickConversion->setUserIdentifiers($userIdentifiers);
UploadEnhancedConversionsForLeads.php
      

Python

# Extract user email and phone from the raw data, normalize and hash it,
# then wrap it in UserIdentifier objects. Create a separate UserIdentifier
# object for each. The data in this example is hardcoded, but in your
# application you might read the raw data from an input file.

# IMPORTANT: Since the identifier attribute of UserIdentifier
# (https://developers.google.com/google-ads/api/reference/rpc/latest/UserIdentifier)
# is a oneof
# (https://protobuf.dev/programming-guides/proto3/#oneof-features), you must
# set only ONE of hashed_email, hashed_phone_number, mobile_id,
# third_party_user_id, or address_info. Setting more than one of these
# attributes on the same UserIdentifier will clear all the other members of
# the oneof. For example, the following code is INCORRECT and will result in
# a UserIdentifier with ONLY a hashed_phone_number:
#
# incorrectly_populated_user_identifier = client.get_type("UserIdentifier")
# incorrectly_populated_user_identifier.hashed_email = "...""
# incorrectly_populated_user_identifier.hashed_phone_number = "...""

raw_record = {
    # Email address that includes a period (.) before the Gmail domain.
    "email": "[e-mail]",
    # Phone number to be converted to E.164 format, with a leading '+' as
    # required.
    "phone": "[phone]",
    # This example lets you input conversion details as arguments,
    # but in reality you might store this data alongside other user data,
    # so we include it in this sample user record.
    "order_id": order_id,
    "gclid": gclid,
    "conversion_action_id": conversion_action_id,
    "conversion_date_time": conversion_date_time,
    "conversion_value": conversion_value,
    "currency_code": "USD",
    "ad_user_data_consent": ad_user_data_consent,
}

# Constructs the click conversion.
click_conversion = client.get_type("ClickConversion")
# Creates a user identifier using the hashed email address, using the
# normalize and hash method specifically for email addresses.
email_identifier = client.get_type("UserIdentifier")
# Optional: Specifies the user identifier source.
email_identifier.user_identifier_source = (
    client.enums.UserIdentifierSourceEnum.FIRST_PARTY
)
# Uses the normalize and hash method specifically for email addresses.
email_identifier.hashed_phone_number = normalize_and_hash_email_address(
    raw_record["email"]
)
# Adds the user identifier to the conversion.
click_conversion.user_identifiers.append(email_identifier)

# Checks if the record has a phone number, and if so, adds a UserIdentifier
# for it.
if raw_record.get("phone") is not None:
    phone_identifier = client.get_type("UserIdentifier")
    phone_identifier.hashed_phone_number = normalize_and_hash(
        raw_record["phone"]
    )
    # Adds the phone identifier to the conversion adjustment.
    click_conversion.user_identifiers.append(phone_identifier)
upload_enhanced_conversions_for_leads.py
      

Rita

# Extract user email and phone from the raw data, normalize and hash it,
# then wrap it in UserIdentifier objects. Create a separate UserIdentifier
# object for each. The data in this example is hardcoded, but in your
# application you might read the raw data from an input file.

# IMPORTANT: Since the identifier attribute of UserIdentifier
# (https://developers.google.com/google-ads/api/reference/rpc/latest/UserIdentifier)
# is a oneof
# (https://protobuf.dev/programming-guides/proto3/#oneof-features), you must
# set only ONE of hashed_email, hashed_phone_number, mobile_id,
# third_party_user_id, or address_info. Setting more than one of these
# attributes on the same UserIdentifier will clear all the other members of
# the oneof. For example, the following code is INCORRECT and will result in
# a UserIdentifier with ONLY a hashed_phone_number:
#
# incorrectly_populated_user_identifier.hashed_email = "...""
# incorrectly_populated_user_identifier.hashed_phone_number = "...""

raw_record = {
  # Email address that includes a period (.) before the Gmail domain.
  "email" => "[e-mail]",
  # Phone number to be converted to E.164 format, with a leading '+' as
  # required.
  "phone" => "[phone]",
  # This example lets you input conversion details as arguments,
  # but in reality you might store this data alongside other user data,
  # so we include it in this sample user record.
  "order_id" => order_id,
  "gclid" => gclid,
  "conversion_action_id" => conversion_action_id,
  "conversion_date_time" => conversion_date_time,
  "conversion_value" => conversion_value,
  "currency_code" => "USD",
  "ad_user_data_consent" => ad_user_data_consent,
}

click_conversion = client.resource.click_conversion do |cc|
  cc.conversion_action = client.path.conversion_action(customer_id, conversion_action_id)
  cc.conversion_date_time = conversion_date_time
  cc.conversion_value = conversion_value.to_f
  cc.currency_code = 'USD'

  unless order_id.nil?
    cc.order_id = order_id
  end

  unless raw_record["gclid"].nil?
    cc.gclid = gclid
  end

  # Specifies whether user consent was obtained for the data you are
  # uploading. For more details, see:
  # https://www.google.com/about/company/user-consent-policy
  unless raw_record["ad_user_data_consent"].nil?
    cc.consent = client.resource.consent do |c|
      c.ad_user_data = ad_user_data_consent
    end
  end

  # Creates a user identifier using the hashed email address, using the
  # normalize and hash method specifically for email addresses.
  # If using a phone number, use the normalize_and_hash method instead.
  cc.user_identifiers << client.resource.user_identifier do |ui|
    ui.hashed_phone_number = normalize_and_hash_email(raw_record["email"])
    # Optional: Specifies the user identifier source.
    ui.user_identifier_source = :FIRST_PARTY
  end

  # Checks if the record has a phone number, and if so, adds a UserIdentifier
  # for it.
  unless raw_record["phone"].nil?
    cc.user_identifiers << client.resource.user_identifier do |ui|
      ui.hashed_phone_number = normalize_and_hash_email(raw_record["phone"])
    end
  end
end
upload_enhanced_conversions_for_leads.rb
      

Perl

# Create an empty click conversion.
my $click_conversion =
  Google::Ads::GoogleAds::V18::Services::ConversionUploadService::ClickConversion
  ->new({});

# Extract user email and phone from the raw data, normalize and hash it,
# then wrap it in UserIdentifier objects. Create a separate UserIdentifier
# object for each.
# The data in this example is hardcoded, but in your application
# you might read the raw data from an input file.
#
# IMPORTANT: Since the identifier attribute of UserIdentifier
# (https://developers.google.com/google-ads/api/reference/rpc/latest/UserIdentifier)
# is a oneof
# (https://protobuf.dev/programming-guides/proto3/#oneof-features), you must set
# only ONE of hashed_email, hashed_phone_number, mobile_id, third_party_user_id,
# or address-info. Setting more than one of these attributes on the same UserIdentifier
# will clear all the other members of the oneof. For example, the following code is
# INCORRECT and will result in a UserIdentifier with ONLY a hashed_phone_number:
#
# my $incorrect_user_identifier = Google::Ads::GoogleAds::V18::Common::UserIdentifier->new({
#   hashedEmail => '...',
#   hashedPhoneNumber => '...',
# });
my $raw_record = {
  # Email address that includes a period (.) before the Gmail domain.
  email => '[e-mail]',
  # Phone number to be converted to E.164 format, with a leading '+' as
  # required.
  phone => '[phone]',
  # This example lets you input conversion details as arguments,
  # but in reality you might store this data alongside other user data,
  # so we include it in this sample user record.
  orderId            => $order_id,
  gclid              => $gclid,
  conversionActionId => $conversion_action_id,
  conversionDateTime => $conversion_date_time,
  conversionValue    => $conversion_value,
  currencyCode       => "USD",
  adUserDataConsent  => $ad_user_data_consent
};
my $user_identifiers = [];

# Create a user identifier using the hashed email address, using the normalize
# and hash method specifically for email addresses.
my $hashed_email = normalize_and_hash_email_address($raw_record->{email});
push(
  @$user_identifiers,
  Google::Ads::GoogleAds::V18::Common::UserIdentifier->new({
      hashedEmail => $hashed_email,
      # Optional: Specify the user identifier source.
      userIdentifierSource => FIRST_PARTY
    }));

# Create a user identifier using normalized and hashed phone info.
my $hashed_phone = normalize_and_hash($raw_record->{phone});
push(
  @$user_identifiers,
  Google::Ads::GoogleAds::V18::Common::UserIdentifier->new({
      hashedPhone => $hashed_phone,
      # Optional: Specify the user identifier source.
      userIdentifierSource => FIRST_PARTY
    }));

# Add the user identifiers to the conversion.
$click_conversion->{userIdentifiers} = $user_identifiers;
upload_enhanced_conversions_for_leads.pl
      

Agrega detalles de conversión a ClickConversion

Java

// Adds details of the conversion.
clickConversionBuilder.setConversionAction(
    ResourceNames.conversionAction(
        customerId, Long.parseLong(rawRecord.get("conversionActionId"))));
clickConversionBuilder.setConversionDateTime(rawRecord.get("conversionDateTime"));
clickConversionBuilder.setConversionValue(Double.parseDouble(rawRecord.get("conversionValue")));
clickConversionBuilder.setCurrencyCode(rawRecord.get("currencyCode"));

// Sets the order ID if provided.
if (rawRecord.containsKey("orderId")) {
  clickConversionBuilder.setOrderId(rawRecord.get("orderId"));
}

// Sets the Google click ID (gclid) if provided.
if (rawRecord.containsKey("gclid")) {
  clickConversionBuilder.setGclid(rawRecord.get("gclid"));
}

// Sets the consent information, if provided.
if (rawRecord.containsKey("adUserDataConsent")) {
  // Specifies whether user consent was obtained for the data you are uploading. See
  // https://www.google.com/about/company/user-consent-policy for details.
  clickConversionBuilder.setConsent(
      Consent.newBuilder()
          .setAdUserData(ConsentStatus.valueOf(rawRecord.get("adUserDataConsent"))));
}

// Calls build to build the conversion.
ClickConversion clickConversion = clickConversionBuilder.build();
UploadEnhancedConversionsForLeads.java
      

C#

// Adds details of the conversion.
clickConversion.ConversionAction =
    ResourceNames.ConversionAction(customerId, conversionActionId);
clickConversion.ConversionDateTime = conversionDateTime;
clickConversion.ConversionValue = conversionValue;
clickConversion.CurrencyCode = "USD";

// Sets the order ID if provided.
if (!string.IsNullOrEmpty(orderId))
{
    clickConversion.OrderId = orderId;
}

// Sets the Google click ID (gclid) if provided.
if (!string.IsNullOrEmpty(gclid))
{
    clickConversion.Gclid = gclid;
}
UploadEnhancedConversionsForLeads.cs
      

PHP

// Adds details of the conversion.
$clickConversion->setConversionAction(
    ResourceNames::forConversionAction($customerId, $rawRecord['conversionActionId'])
);
$clickConversion->setConversionDateTime($rawRecord['conversionDateTime']);
$clickConversion->setConversionValue($rawRecord['conversionValue']);
$clickConversion->setCurrencyCode($rawRecord['currencyCode']);

// Sets the order ID if provided.
if (!empty($rawRecord['orderId'])) {
    $clickConversion->setOrderId($rawRecord['orderId']);
}

// Sets the Google click ID (gclid) if provided.
if (!empty($rawRecord['gclid'])) {
    $clickConversion->setGclid($rawRecord['gclid']);
}

// Sets the ad user data consent if provided.
if (!empty($rawRecord['adUserDataConsent'])) {
    // Specifies whether user consent was obtained for the data you are uploading. See
    // https://www.google.com/about/company/user-consent-policy for details.
    $clickConversion->setConsent(
        new Consent(['ad_user_data' => $rawRecord['adUserDataConsent']])
    );
}
UploadEnhancedConversionsForLeads.php
      

Python

# Add details of the conversion.
# Gets the conversion action resource name.
conversion_action_service = client.get_service("ConversionActionService")
click_conversion.conversion_action = (
    conversion_action_service.conversion_action_path(
        customer_id, raw_record["conversion_action_id"]
    )
)
click_conversion.conversion_date_time = raw_record["conversion_date_time"]
click_conversion.conversion_value = raw_record["conversion_value"]
click_conversion.currency_code = raw_record["currency_code"]

# Sets the order ID if provided.
if raw_record.get("order_id"):
    click_conversion.order_id = raw_record["order_id"]

# Sets the gclid if provided.
if raw_record.get("gclid"):
    click_conversion.gclid = raw_record["gclid"]

# Specifies whether user consent was obtained for the data you are
# uploading. For more details, see:
# https://www.google.com/about/company/user-consent-policy
if raw_record["ad_user_data_consent"]:
    click_conversion.consent.ad_user_data = client.enums.ConsentStatusEnum[
        raw_record["ad_user_data_consent"]
    ]
upload_enhanced_conversions_for_leads.py
      

Rita

cc.conversion_action = client.path.conversion_action(customer_id, conversion_action_id)
cc.conversion_date_time = conversion_date_time
cc.conversion_value = conversion_value.to_f
cc.currency_code = 'USD'

unless order_id.nil?
  cc.order_id = order_id
end

unless raw_record["gclid"].nil?
  cc.gclid = gclid
end

# Specifies whether user consent was obtained for the data you are
# uploading. For more details, see:
# https://www.google.com/about/company/user-consent-policy
unless raw_record["ad_user_data_consent"].nil?
  cc.consent = client.resource.consent do |c|
    c.ad_user_data = ad_user_data_consent
  end
end
upload_enhanced_conversions_for_leads.rb
      

Perl

# Add details of the conversion.
$click_conversion->{conversionAction} =
  Google::Ads::GoogleAds::V18::Utils::ResourceNames::conversion_action(
  $customer_id, $raw_record->{conversionActionId});
$click_conversion->{conversionDateTime} = $raw_record->{conversionDateTime};
$click_conversion->{conversionValue}    = $raw_record->{conversionValue};
$click_conversion->{currencyCode}       = $raw_record->{currencyCode};

# Set the order ID if provided.
if (defined $raw_record->{orderId}) {
  $click_conversion->{orderId} = $raw_record->{orderId};
}

# Set the Google click ID (gclid) if provided.
if (defined $raw_record->{gclid}) {
  $click_conversion->{gclid} = $raw_record->{gclid};
}

# Set the consent information, if provided.
if (defined $raw_record->{adUserDataConsent}) {
  $click_conversion->{consent} =
    Google::Ads::GoogleAds::V18::Common::Consent->new({
      adUserData => $raw_record->{adUserDataConsent}});
}
upload_enhanced_conversions_for_leads.pl
      

Sube el objeto ClickConversion

Java

// Creates the conversion upload service client.
try (ConversionUploadServiceClient conversionUploadServiceClient =
    googleAdsClient.getLatestVersion().createConversionUploadServiceClient()) {
  // Uploads the click conversion. Partial failure should always be set to true.

  // NOTE: This request contains a single conversion as a demonstration.  However, if you have
  // multiple conversions to upload, it's best to upload multiple conversions per request
  // instead of sending a separate request per conversion. See the following for per-request
  // limits:
  // https://developers.google.com/google-ads/api/docs/best-practices/quotas#conversion_upload_service
  UploadClickConversionsResponse response =
      conversionUploadServiceClient.uploadClickConversions(
          UploadClickConversionsRequest.newBuilder()
              .setCustomerId(Long.toString(customerId))
              .addConversions(clickConversion)
              // Enables partial failure (must be true).
              .setPartialFailure(true)
              .build());
UploadEnhancedConversionsForLeads.java
      

C#

// Uploads the click conversion. Partial failure should always be set to true.
// NOTE: This request contains a single conversion as a demonstration.
// However, if you have multiple conversions to upload, it's best to upload multiple
// conversions per request instead of sending a separate request per conversion.
// See the following for per-request limits:
// https://developers.google.com/google-ads/api/docs/best-practices/quotas#conversion_upload
UploadClickConversionsResponse response =
    conversionUploadService.UploadClickConversions(
        new UploadClickConversionsRequest()
        {
            CustomerId = customerId.ToString(),
            Conversions = { clickConversion },
            // Enables partial failure (must be true).
            PartialFailure = true
        });
UploadEnhancedConversionsForLeads.cs
      

PHP

// Issues a request to upload the click conversion.
$conversionUploadServiceClient = $googleAdsClient->getConversionUploadServiceClient();
// NOTE: This request contains a single conversion as a demonstration.  However, if you have
// multiple conversions to upload, it's best to upload multiple conversions per request
// instead of sending a separate request per conversion. See the following for per-request
// limits:
// https://developers.google.com/google-ads/api/docs/best-practices/quotas#conversion_upload_service
$response = $conversionUploadServiceClient->uploadClickConversions(
    // Enables partial failure (must be true).
    UploadClickConversionsRequest::build($customerId, [$clickConversion], true)
);
UploadEnhancedConversionsForLeads.php
      

Python

# Creates the conversion upload service client.
conversion_upload_service = client.get_service("ConversionUploadService")
# Uploads the click conversion. Partial failure should always be set to
# True.
# NOTE: This request only uploads a single conversion, but if you have
# multiple conversions to upload, it's most efficient to upload them in a
# single request. See the following for per-request limits for reference:
# https://developers.google.com/google-ads/api/docs/best-practices/quotas#conversion_upload_service
response = conversion_upload_service.upload_click_conversions(
    customer_id=customer_id,
    conversions=[click_conversion],
    # Enables partial failure (must be true).
    partial_failure=True,
)
upload_enhanced_conversions_for_leads.py
      

Rita

response = client.service.conversion_upload.upload_click_conversions(
  customer_id: customer_id,
  conversions: [click_conversion],
  # Partial failure must be true.
  partial_failure: true,
)

if response.partial_failure_error
  puts "Partial failure encountered: #{response.partial_failure_error.message}"
else
  result = response.results.first
  puts "Uploaded click conversion that happened at #{result.conversion_date_time} " \
    "to #{result.conversion_action}."
end
upload_enhanced_conversions_for_leads.rb
      

Perl

# Upload the click conversion. Partial failure should always be set to true.
#
# NOTE: This request contains a single conversion as a demonstration.
# However, if you have multiple conversions to upload, it's best to
# upload multiple conversions per request instead of sending a separate
# request per conversion. See the following for per-request limits:
# https://developers.google.com/google-ads/api/docs/best-practices/quotas#conversion_upload_service
my $response =
  $api_client->ConversionUploadService()->upload_click_conversions({
    customerId  => $customer_id,
    conversions => [$click_conversion],
    # Enable partial failure (must be true).
    partialFailure => "true"
  });
upload_enhanced_conversions_for_leads.pl
      

Revisa tus cargas

Utiliza el diagnóstico de datos sin conexión para revisar el estado general de tus cargas recientes. Ten en cuenta que la carga correcta no significa necesariamente que las cargas tienen coincidencias.

Para generar informes sobre las métricas de conversión de tus campañas, consulta Asignación de usuarios de la interfaz de usuario para correlacionar la IU de Google Ads. con los campos de informes de la API de Google Ads. También puedes consultar el recurso conversion_action para ver la cantidad total de conversiones y el valor de conversión total de una acción de conversión determinada.

Próximos pasos

Si necesitas ajustar las conversiones, visita el artículo Subir conversiones Ajustes.

Para obtener orientación sobre cómo solucionar problemas relacionados con la integración de las conversiones avanzadas de clientes potenciales, continúa a la Solución de problemas .