Thursday, January 25, 2007
If your site has been flagged for badware, we let you know this in webmaster tools. Often, we find that webmasters aren't aware that their sites have been compromised, and this warning in search results is a surprise. Fixing a compromised site can be quite hard. Simply cleaning up the HTML files is seldom sufficient. If a rootkit has been installed, for instance, nothing short of wiping the machine and starting over may work. Even then, if the underlying security hole isn't also fixed, they may be compromised again within minutes.
We are looking at ways to provide additional information to webmasters whose sites have been flagged, while balancing our need to keep malicious site owners from hiding from Google's badware protection. We aim to be responsive to any misidentified sites too. If your site has been flagged, you'll see information on the appeals process in webmaster tools. If you can't find anything malicious on your site and believe it was misidentified, go to http://stopbadware.org/home/review to request an evaluation. If you'd like to discuss this with us or have ideas for how we can better communicate with you about it, please post in our webmaster discussion forum.
Update: this post has been updated to provide a link to the new form for requesting a review.
Update: for more information, please see our Help Center article on malware and hacked sites.